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Remote Jobs Customer Service

Location:
Haymarket, VA
Posted:
January 02, 2023

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Resume:

Jacinta Gomes MSN, RN, CCRN

**** ******* ****** *****, *********, VA 20169

Cell 571-***-****

Email: aduehv@r.postjobfree.com

Strong interpersonal, communication and problem-solving skills.

Employment History:

Manager GI Clinic 11/2018-present

Fort Belvoir Community Hospital

Supervisor: Lawhead, Ekaterina

May be contacted: 571-***-****

Set overall goals and objectives for GI clinic; strategic planning for staffing adjustments; develop staff competencies; leads GI clinic huddles; establish and maintain robust Open Access program with primary care; reinforce customer service standard; work with NCOIC in monitoring myriad of medical equipment; acts as facilitator to mediate complaints; assists providers with triage; schedule and provide education to patients for Ambulatory Procedure for full anesthesia; participate in department leadership meeting and huddle; recommend GI clinic staff for awards; makes recommendations and participate in hiring action for auxiliary staff and GI staff. Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them.I assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs. Collaborate with other health are staff to establish and maintain programs that cross service and/or other disciplines lines and influence organizational mission and healthcare.

Lead Nurse 10/2013- 11/2018

Agency: Northtide LLC

Manager: LTC McCullough

Staff nurse: Fort Belvoir Community Hospital

May be contacted 703-***-****

I serve as a member of a multidisciplinary primary care team, which includes physicians, nurse practitioners, physician assistants, licensed practical nurses, hospital corpsmen, pharmacists, case managers, health educators, integrated behavioral mental health providers, and population health. With face to face and phone triage I encourage patients and their families to actively participate in the health care of the patient. I assist patients and families with a variety of consultative services, to include referral and evaluation, health care advice, and initiation of medical referral, based on medical staff protocols. I utilize AHLTA and CHCS to facilitate the patient experience. I also initiate continuous process improvements to improve access to quality of care delivered and the utilization of health services by enrollees. I also use problem-solving techniques to ensure the delivery of quality patient care from clinical to administrative which includes staffing problems. Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them.

Float Pool-Staff Nurse 3/2004-11/2015

Prince William Hospital

Manager: Stephanie Jones

May be contacted 703-***-****

Provide relief for staff in critical care areas including Intensive Care Unit, Emergency Room. I respond to life-threatening changes in patient condition, providing immediate and appropriate emergency measures, dependent upon age group.

I provide care and monitor new postpartum patients. Assess and care for Ortho/Oncology, Center for Psychiatric and Addiction, Telemetry and Pediatric Units patients. Charge nurse duties to include, assisting with complex nursing and diagnostic procedures. Member of team involved in decreasing length of time from door to admission. I contribute ideas and recommendations for the establishment of standards of care, policies and objectives for the enhancement of nursing organization. I am a committee member of clinical practice and quality improvement. I provided highly specialized nursing care to patients, including critically ill patients, consistently utilized advanced assessment skills to identify difficult patient care problems, formulate complex plans to meet patient care needs, and continually revise goals and objectives, according to changes in patient status.

Charge Nurse 08/02- 03/04

Employer: Inova Fairfax Hospital

3300 Gallows Road, Falls Church, VA

Supervisor: Frances Collins 703-***-****; may be contacted

Provide direct care to patients in the Neuro Intensive Care Unit. Functioned in the capacity of charge nurse and managed staff in a 16 bed unit. I administer medications, promote better health practices, perform research, consult, and advise nurses who provide direct care.

Staff Nurse 08/1991- 08/02

Employer: New York Methodist Hospital

506 6th Street Brooklyn, NY, 11215

Supervisor: Patricia Brennan 718-***-****; may be contacted

Provide direct care for patients in the Medical/Surgical Intensive Care Units. Managed nursing staff including ancillary staff and performed charge duties. I provide highly specialized nursing care to patients, including critically ill patients, consistently utilize advanced assessment skills to identify difficult patient care problems, formulate complex plans to meet patient care needs, and continually revise goals and objectives, according to changes in patient status.

Manager 08/1986-08/1991

Employer: New York Mt. Sinai Hospital

100 Gustave L. Levy Place, New York, NY

Supervisor: Ms. Maga 212-***-****; may be contacted

Assistant Nurse Manager; Level 1 Trauma center. Interacted with first responders, social workers with preservation of criminal and state evidence. I administer medications, promote better health practices, perform research, consult, and advise nurses who provide direct care. Respond to life-threatening changes in patient condition, providing immediate and appropriate emergency measures, dependent upon age group. I use my knowledge of state laws and regulations that affect the provision of patient care. Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them.

Manager 6/1982 - 7/1986

Employer: Palm Garden Nursing Home

615 Avenue C, Brooklyn, NY 11218

Supervisor: Thomas Haas- May be contacted

Managed employees to provide care for seniors in an acute long term care facility and prepare facility for several years of state inspection. Provided education to staff on ongoing changes in senior health care and facilitated with the implementation of new policies and procedures for quality improvement in the acute care facility.

EDUCATION:

University of Phoenix February, 2011

M.S.N. Degree

University of Phoenix August 2007

B.S.N Degree

Helene Fuld College of Nursing July,1986

AAS Degree in Nursing

CERTIFICATIONS: American Association of Critical Care Nurses (AACN) member, CCRN, BLS, ACLS, PALS, TNCC, NIHSS

Sigma Theta Tau International – member

COMPUTER SKILLS: Microsoft Office, Internet



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