Moustapha Diop

aduehg@r.postjobfree.com

Lakeland-fl-33810

203-***-****

Professional Summary:

Experienced Banker and Customer Service Rep

Skills:

Banking

Customer service specialist

Accounting

Tourism

Diplomatic relation

Call center management (10+ years)

Human resources (3 years)

Languages

English - Fluent

Professional Experience:

Customer Service Representative Feb 2013 to Dec 2021

Bank of America - Tampa, FL

This position covers all banking needs and processes for clients worldwide.

Anything to do with making the customer experience better and solve their banking needs.

I was the lead of the team called PST or the priority service team, this small team has all the tools and knowledge to assist and resolve all issues that banks has throughout the world and assist bank managers with clients

General manager of operations Jan 2010 to Sep 2013

Rent a center retail electronics - Los Angeles, CA

This is big budget company gave me the responsibility to run the whole operation, from hiring and retention, sales and budget control, training and customer relation

Awards:

Graduated from the priority service team

March 2015

Graduate from the elite team of bankers with multiple tools to assist our customers

Certifications and Licenses:

Banker

Present

I will present multiple certificates from different fields like in sales, small business banking, restaurant management, business management,

Additional Information Moustapha Diop

Banking Specialist /personal/small business/online banking

Lakeland Florida

Re: Banking, Customer Relations, Accounting

Education:

Apprenticeship in Banking, Small Business, Online Banking, Sales 2018

H&R Block Tax College - Alexandria, LA 2006

Apprenticeship in Business Management 1994

Bennigan's University - Dallas, TX

Associate Degree / Higher Diploma in Computer Science 1989

Pigier College - Dakar, Senegal

Associate Degree / Higher Diploma in accounting - banking - finance -

Customer service - sales

I would like to bring my considerable experience and skills of the banking sector to your company.

In response to your advertisement on your website, I am putting my name forward for your vacancy. The accompanying resume should serve to give you a good idea of not only my past achievements but also my future potential.

I would be a perfect fit for this position and would be more than able to meet your customers expectations in terms

of efficiency, accuracy, timeliness and professionalism of response.

For the past 8 years I have been working for Bank of America corporation, where I have gained a reputation

for being accurate, honest and efficient in everything I do. I give all of my Banking customers

a first class service with their daily banking needs whilst at the same time try to make them better off through our range of financial products.

On a more personal level I am self-motivated, positive and have an enthusiastic ‘can do’ attitude. I have considerable knowledge of all the attributes that you are specifically looking for,

namely; promoting a banks solution, handling financial transactions, dealing with large cash deposits

or with-drawls,

and being able to work as part of a team. Added to this I possess the personal skills needed to

establish and

manage internal or external relationships, attract new Bank customers and deepen existing customer relationships.

As a natural sales person I will also be able to contribute towards any branches service and sales targets.

I very much hope you will invite me for an interview, and I would like to thank you in advance for taking the time to consider my application.

Yours sincerely,

Contact this candidate