Michelle Howard

Downers Grove IL aduegn@r.postjobfree.com 224-***-****

Actively seeking a supervisory position with a company accepting a motivated employee with extensive customer service experience and who demonstrates ability to effectively resolve conflict while meeting service levels and project deadlines.

Professional Experience

Operative Best Buy August 2014 to Present

Support agents in handling irate and escalated calls

Monitor productivity and call handling of employees

Evaluate interactions between associates and customers to assess personnel performance and client satisfaction

Maintain workflow to agents

Train new agents regarding company operations, policies and services

Effectively liaison between customers and internal departments

Resolve all critical inter-departmental escalations

Payable Billing Clerk Edward Don & Company August 2011 to August 2014

Processed vendor invoices in SAP system

Contacted vendors and resolved invoice related issues

Used Excel spreadsheet to retrieve freight charges

Accurately entered freight charges onto customer accounts

Applied proper freight charges to invoices

Biller/ Dispatcher Guiney Delivery February 2007 to August 2011

Assisted contractors with any settlement issues

Prepared weekly billing invoices using customized Excel spread sheet

Reconciled invoices before sent for payment

Entered billing data in Great Plains system

Implemented new billing processes

Trained new employees on billing process

Education

High School or Equivalent College of DuPage January 2002

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