Customer Service Store Clerk
Resume:
Destinee Earls
Customer Service representative
Canyon Lake, TX 78133
***************@*****.***
• Excellent customer service skills including relating to a diverse group of people, ensuring that people feel comfortable and welcomed, emphasizing with a person's individual needs.
• Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
• Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
• Organized Cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Carefully manage funds to meet sound accounting and industry requirements. Service-oriented team member with articulate communication skills and friendly demeanor.
• Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
• Goal-oriented, dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
• Experienced production leader knowledgeable about practices and regulatory requirements. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance.
• Responsible food preparation team member offering proven skills in promoting customer satisfaction, providing exceptional service and maintaining clean facilities. Dedicate long hours to complete fast- paced work. Customer service-driven team player good at connecting with people and promoting long- term loyalty.
Authorized to work in the US for any employer
Work Experience
Pak mail Store Clerk/Notary
PAK MAIL - San Marcos, TX
February 2022 to November 2022
• Operated cash register
• Maintained inventory on sales floor
• Managed and oversaw merchandising displays
• Managed price markdowns
UPS Store Associate
UPS - San Marcos, TX
April 2021 to February 2022
• Operated cash register
• Maintained inventory on sales floor
• Managed and oversaw merchandising displays
• Managed price markdowns
Crew Leader
Texas Maids - Canyon Lake, TX
November 2020 to December 2020
• Welcomed all customers
• Took customer orders
• Cleared tables
• Kept the area and store clean
• Provided exceptional customer service
• Communicated with vendors
Telemarketer
All Web Leads - Austin, TX
May 2019 to November 2019
• Recorded contact information of customers and potential customers
• Displayed excellent sales skills and understanding of such skills
• Provided information about available products and services including membership details and purchase advantages
• Overcame objections using friendly, persuasive strategies
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems
• Answered calls, took messages and transferred calls to appropriate individuals
• Answered questions with knowledgeable responses
• Skilled at client management software and computer dialing
• Escalated concerns or problem calls to management staff
• Determined proper course of action for claims processing
• Answered inbound telephone calls from interested customers
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Customer Service
Moose Head BBQ - San Marcos, TX
February 2013 to March 2017
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
• Reviewed and resolved differences between accounting information and cash drawer
• Counted cash in register drawer at beginning and end of shift
• Answered questions about store policies and concerns to support positive customer experiences
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
• Monitored guests for intoxication and immediately reported concerns to management
• Watched dining area staff to evaluate server loads and calculate accurate wait times
• Assisted managers with quickly resolving service- and food-related issues Customer Service
Chicken Express - San Marcos, TX
June 2012 to June 2014
• Operated cash register for cash, check and credit card transactions with 100% accuracy
• Counted cash in register drawer at beginning and end of shift Education
Associate of Applied Science in Counseling Psychology Austin Community College - Austin, TX
Present
High School Diploma in computer science
Stephen F Austin High School - Austin, TX
March 2009 to June 2012
Skills
• Outbound and inbound calls
• Effective prospecting
• Product and service knowledge
• Sales proficiency
• Inventorying products
• Cash register systems
• Maintaining store appearance
• Product and service sales
• Student leadership
• Supervising staff
• Food preservation and storage methods
• Forecasting and planning
• Complaint resolution
• Report preparation
• Strategic sales knowledge
• Professional telephone demeanor
• Product and service understanding
• Sales
• Computer Science
• Telemarketing
• JavaScript
• Inside Sales
• Java
• Software troubleshooting
• Customer service
• Typing
• HTML5
• Computer literacy
• Computer skills
• Telephony
• Communication skills
• Data entry
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Inside Sales — Proficient
March 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Call Center Customer Service — Familiar
September 2020
Applying customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate