Customer Service Representative

Alexis Feder

908-***-**** Hillsborough, New Jersey *********@*****.***

Self-motivated and highly reliable College Graduate is positioned to contribute effectively to a company requiring exceptional dedication to customer satisfaction, enthusiasm, and with a compelling work ethic. Education

The College of New Jersey, Ewing, NJ

Bachelor of Arts in Women’s Gender Studies December 2022 Minor in Sociology

Awards: National Honors Society Women’s Gender Studies Related Coursework

Wrote papers on chronological progression of women working in society and the lingering effects on the family unit

Composed papers on the current issues within American families specific to the relationship of race, gender, class, and youth engagement

Work Experience

Student Librarian, Barbara Gitenstein Library, Ewing, NJ February 2020- December 2022

● Implemented improvements in Libraries computer system to help students answer inquiry questions, resolved issues at the front desk

● Became proficient using schools indexing systems Rock Brook School, (Private school) Montgomery, New Jersey July 2022 - August 2022

Teaching Assistant for the Early Childhood Center with Communication Impaired and emotionally and physically disabled children from ages three through twenty one

Interacted with specific students assigned on a one on one for the Extended School Program US Census, Somerset County, New Jersey July- August 2020

● Quantitative Data Collector for the Census

● Good personal skills, explained survey to people not familiar with the study

● Strong technology skills, used tablets to locate people, record location, and enter responses.

● Attention to detail, carefully followed instructions relating to recording of responses.

● Ensured questionnaires were answered completely and accurately Customer Service, Tractor Supply, Hillsborough, New Jersey March 2017-2020

● Demonstrated strong customer service skills and a solid work ethic as customer service/cashier for busy retail store

● Responsible for maintaining the cash register and store inventory Summary of Skills

Computer skills: Knowledgeable in Microsoft Word, Microsoft Excel, and MS PowerPoint Telephone skills: Efficient in working in a very busy, hectic and fast paced work environment People skills: Always polite, friendly, and professional. Used knowledge of available customer resources to find the best available solution to any client’s problems Certifications

Collaborative Institutional Training Initiative (CITI) – Completed course in Social Behavioral Research in 2022. Training certified in protection of human subjects in research for my Women’s Gender Studies Qualitative Research course.

Community / Volunteer Activities

Girl Scouts Gold Award – Garden for the Hungry. Planted, seeded, grew, harvested for the food bank Arms and Arms-Volunteered at food pantry in Trenton, New Jersey. Helped to bag and give out fresh vegetables to anyone who was in need of food

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