CSR, Data Entry, Insurance Agent
Resume:
Tiera Leclair
Sierra Vista, AZ
*******@*****.***
Authorized to work in the US for any employer
Work History
Insurance Agent/Account Manager
HUB International - Cumberland Foreside, ME
February 2020 to Present
Responsibilities:
Sales and service of Property and Casualty Insurance Handling of VIP accounts
Skills:
Organized
Productive while working remotely
Time Management
Account Manager/Insurance Agent
Kyes Insurance Agency - Farmington, ME
August 2015 to February 2020
Responsibilities:
Sales and Service of Property and Casualty Insurance policies Cash Handling
Greeting Customers
Answering phones
Claim Reporting and Servicing
Handling of VIP Accounts
Skills:
Organized
Proficient in Time Management
Building Rapport with current and potential customers Sales and Service of insurance policies
Office Manager/Receptionist
Western Maine Osteopathic Healthcare - Farmington, ME August 2012 to August 2015
Responsibilities Include:
Cash Handling
Medical Billing
Account Reconciliation
Greeting and Checking In/Out of Patients
Bank Deposits
Ordering Supplies
Faxing, Copying
Answering Phones
Scheduling Appointments
Handling Audits
Accomplishments:
Successfully attested to Meaningful Use Stages 1 and 2 as well as helped practice successfully pass multiple audits to Medicare.
Skills Used:
Quick Learner
Willingness to learn and adapt with changing policies in healthcare Flexibility
Friendliness towards Patients
Organized, Outgoing
Multitasking
Excellent Communication Skills
Insurance Agent/Customer Service Representative
Allstate Insurance - Farmington, ME
April 2010 to August 2012
Responsibilities:
Telemarketing
Sales and Service of Property and Casualty Insurance policies Cash Handling
Daily account reconciliation and bank deposits
Greeting Customers
Answering phones
Accomplishments:
Consistently met increasing sales goals
Skills Used:
Organized
Proficient in Time Management
Building Rapport with current and potential customers Sales and Service of insurance policies
Customer Service Representative I
ICT Group - Wilton, ME
September 2001 to April 2010
Responsibilities:
Received inbound calls from customers regarding insurance policies or President Obama's mortgage reducing plan
Quality Assurance
Maintained required call handling time
Accomplishments:
Excelled at meeting quality goals and call handling times Quality Assurance for other representatives
Skills Used:
Time Management
Following directions and quality guidelines
Listening to customers concerns
Problem Solving
Education
Some College in Advertising
Franklin Pierce College - Rindge, NH
2000 to 2001
High School Diploma in College Prep
Mt. Blue High School - Farmington, ME
1996 to 2000
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