Processing Specialist Data Entry

PROFESSIONAL SUMMARY

Highly skilled information processing specialist adept at maintaining quality assurance standards through keen attention to detail and the ability to multitask. Proven track record of reliably processing data and working well under pressure. Experienced and collaborative communicator with the ability to engage cross-departmentally to achieve organizational goals.

KNOWLEDGE, SKILLS & ABILITIES

Data Entry

Claims Processing

Information Analysis

Records Management

Data Transcription

Quality Assurance

Customer Service

Team Leadership

Time Management

Organization/Filing

Human Resources

File Maintenance

Document Processing

Information Verification

Administrative Support

WORK EXPERIENCE

Claims Processor, Kelly Services, Florence, SC 09/2021 – 07/2022

-Managed high volumes of claim submissions by obtaining, verifying, and qualifying information for processing.

-Ensured data accuracy and validity by communicating with external parties to inquire about any claim inconsistencies or errors.

-Escalated cases in a timely and effective manner to prevent processing barriers and provide stellar customer service.

Customer Service Manager, Walmart, Pembroke, NC 03/2021 – 08/2021

-Supervised the overall operation of the Customer Service Team including organization of cashiers, cash register audits, and customer complaints.

-Led employees by instilling core team values including positive conflict resolution, effective loss prevention tactics, and positive customer interactions.

-Exemplified friendly and professional service to ensure guest satisfaction, increase the volume of repeat customers and enable positive brand recognition.

Personnel/Support Manager, Walmart, Lumberton, NC 01/1999 – 08/2019

-Recruit new talent while supporting the interview and intake process including applicant interviews, skills matching and information verification.

-Onboarded new employees and provided training on all core systems, processes and procedures needed to effectively perform in their role.

-Supported human resource operations by developing and coordinating team schedules and maintaining organized personnel files.

EDUCATION

Phlebotomist, Robeson Community College (September 1994)

Certified Nurses Aide, Robeson Community College (May 1991)

High School Diploma, Robeson Community College (June 1978)

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