Markeya Daughtry

*** *. **** ****** **********, PA 17111

aduef1@r.postjobfree.com

717-***-****

Goal: To obtain a career with a company I can grow with and utilize my skills.

Flagger Force

Human Resource

Sept 2016 – Current

Ensuring employees follow all policies and procedures

Assessing reports provided by the HR team, Team leaders and operation managers to determine employee performance and training needs

Suggesting changes in policies and procedures based on employee and company needs

Researching compensation standards set by industry and governing bodies to create salary structures and administer employee benefits

Creating recruitment plans, interview schedules and evaluation standards in accordance with HR methodologies and labor laws

Supervising all HR activities, communications, reports, requests, and documents created and received by the team

Attending interdepartmental meetings with other managers

Overseeing exit interviews and procedures.

CARE Study- Penn State University/ Lehigh University Lab Research Assistant/Home Visitor

Sept 2014 – Sept 2016

• Aided the project coordinator/lab manager in collecting data for the research study in the scripted order, collecting heart rate and salivary data, collecting video data, and administering questionnaires. •Provide ratings of infant temperature.

• Aid in monitoring the safety and confidentiality of research participant, and in maintaining appropriate documentation and files in keeping with IRB standards and requirements.

• Babysitting infants in lab.

• Recruitment throughout Harrisburg area.

• Computer entry of Data • Confirm appointments with potential participants.

• Videotape mother and infant in home environment.

• Maintain video equipment and ensure that equipment is in good working order. • Log Labs and Home Visits and coding completed in database.

Aerotek Staffing Agency

Nov 2010 – Nov Sept 2014

• Worked various job assignments to including:

Administrative Assistant, Volunteer Recruitment

Coordinator and Account Retention Representative

National Recovery Agency Collection Representative

May 2010 – Nov 2010

• Located and notify customers of delinquent accounts by mail and/or telephone.

• Advised customers of necessary actions and strategies for debt repayment.

• Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

• Recorded information about financial status of customers and status of collection efforts.

• Traced delinquent customers to new address by inquiring telephone companies, credit bureaus, or through the questioning of neighbors.

Comfort Inn Riverfront Front Desk Supervisor

March 2007 – May 2010

• Greeted, registered, and assigned rooms to guest of hotel.

• Verified customers credit card and establish how the customer with pay for accommodations.

• Contacted housekeeping or maintenance staff when guests report problems.

• Made and confirmed reservations.

• Issued room keys and escort instructions to bellhops.

• Computed bills, collected payments, and made changes for guests.

• Recorded guest comments or complaints, referring customers to mangers as necessary.

• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Implemented departmental policies, procedures, and service standards in conjunction with management.

• Discussed job performance problems with employees to identify issues and to work on resolving problems.

• Trained or instruct employees in job duties or arrange for training to be provided.

• Recruited, interview, and select employees for Front Desk.

Education:

Customer Service Training Academy Certification of Completion 2002

Greater Richmond Employment Assistant Team Certification of Completion 2002 – 2002

Charleston W. VA University

Associate Degree Computer Science Education

1992 – 1994

Charleston Job Corp Certification of Completion

1990 - 1992

Certification of Completion Infant, Toddler and Adult CPR and AED

2015 – 2018

Skills:

Strong computer skills and experience with Office management and communication software

Ability to understand statistical data and mathematical concepts and how to apply them to HR processes

Excellent leadership, training, and development skills

Strong decision-making skills

Exceptional verbal and written communication skills

Expert in labor laws set by governing authorities and organizations

Ability to comprehend complex language, theories, and methodologies

Time management and organizational skills

Contact this candidate