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Hr Assistant Customer Service

Location:
Lagos, Nigeria
Posted:
January 02, 2023

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Resume:

OMUEZA DAVID OGHENEMAIRO

Ijegun, Ikotun, Lagos

Telephone: 081********

Email: adueew@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized office manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

WORK EXPERIENCE

Senior Manager June 2020 – Till Date

Benfina Investment Ltd (Coca-Cola)

Responsibilities:

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Managed office operations while scheduling appointments for department managers.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Evaluated employee records and productivity to complete employee evaluations.

Coached new hires on company processes while managing employees to achieve maximum production.

Maintained computer and physical filing systems.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Admin Officer November 2018 – October 2019 Seventh Wave

Responsibilities:

Monitored and updated employees database and managed scheduling for team.

Produced detailed reports to track trends and keep senior management informed.

Managed daily payment processing and drafted related financial documents.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Managed team petty cash, purchase orders and account transactions.

Provided administrative support, including processing purchase orders, service contracts and financial reports.

Contributed to team goal-achieving by collaborating with staff to develop customer service improvement initiatives.

Assistant Human Resource Manager July 2015 – January 2017

Nosak Group

Responsibilities:

Managed employees compensation plans

Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Reviewed and screened applicant resumes to identify qualified candidates

Maintained work structure by updating job requirements and job descriptions for positions

Oversaw and manage hiring process and assisted human resources.

Improved customer service rankings by resolving issues to improve overall satisfaction

Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

EDUCATIONAL QUALIFICATIONS

Delta State Polytechnic Ozoro, Delta State

HND in Office Technology and Management 2017 - 2018

Delta State Polytechnic Ozoro, Delta State

ND in Office Technology and Management 2014 – 2015

Alison Online Courses

Fundamentals of Human Resource Management

KEY SKILLS

Time Management Skills

Strategic thinking

Excellent public relations skills, (communication and interpersonal skills)

Flexible and Adaptable

MS Word

HOBBIES

- Travelling

- Reading

REFEREES

Available on Request



Contact this candidate