SUSAN MUNIAN

*** ********* *** #****

North York, Ont

M3N-2P4

Cell: 647-***-****

Email:adueep@r.postjobfree.com

Attached, please find a copy of my resume for your consideration with reference to any current opportunities that may be available within your organization.

I trust that upon reading it you will find that I have a variety of work experience, not to mention a wealth of skills and character traits that would make me a valuable asset to your organization.

I adapt to new situations and learn new roles very quickly. In past work experiences this has allowed me to advance in companies in a short period of time and take on new, exciting roles and challenges. My excellent organizational skills and ability to prioritize ensures that assignments and tasks are completed in a time-sensitive manner.

I can work as an individual or within a team.

I am confident that in a progressive environment, I will be able to put to use my knowledge in developmental work.

It will be a privilege and a growing experience in your employ. I bring loyalty, fortitude, discipline, and a team player individualism and participation to any team environment.

Please accept my thanks in advance for reviewing my qualifications and skills.

I do look forward to your response and any future correspondence.

Best regards,

Susan Munian

SUSAN MUNIAN

345 Driftwood Ave #1009, North York, ON, M3N-2P4

Cell: 647-***-****

Email:adueep@r.postjobfree.com

EDUCATION:

Regina Pacis Catholic High School 1986 - 1989

Graduate, Toronto, Ontario

U of T

Business Management & Accounting 1990 - 1995

Disability Claims Management/HSE 1993 -1995

Volunteer Feb 2013- Oct 2013

Everest College North York Campus

SUMMARY OF SKILLS:

Over the years of experience in the administration support and customer service environment

Strength in recognizing, analyzing and solving problems

Highly organized with excellent time management skills

Excellent interpersonal and communication skills

Proficient in MS Office (Word, Excel, Outlook, PowerPoint Presentation), and Internet browsers

Able to comprehend new systems and methods quickly

Self directed and well organized

Enjoy working in a team environment but able to work independently

Typing 70 wpm

WORKING EXPERIENCE:

VPC Group Inc Health & Safety/Disability Claims Manager-HR

July 2016 to date

Accomplishments

In good standing with MOL and Public Health by Complying with the Duty Clause of the OSH Act, including US Federal Regulation for all 11 facilities

Managed all WSIB Claims from start to finish which includes accident report, investigation, being actively involved, documentation, any red flags, facilitate RTW for associates. Managed Appeal hearings with the success of money saved, associates returning back to work full duties /modified, no loss time. Reduced injuries

Hands on approach to lead, mentor, supervise, monitor and train all associates companywide regarding Health & Safety Compliance/Prevention with the proper tools, programs, policies and procedures which are implemented and achieved by using safety talks, presentations, actively getting associates involved for continuous improvement

Excellent verbal, written, and communication skills with all suppliers, vendors, contractors, managers, HR when there are concerns

Responsibilities

Worked Directly under the Director of Health & Safety Environmental, covering 11 facilities Canada /US

Monthly inspections and meetings/minutes are up to date with follow up on hazards that need to be corrected. Internally and externally

Prepared policies and procedures, follow up yearly if changes need to be made.

Create all PowerPoint presentations for training, provided H&S training to ensure the quality of service is according to program standards. Update matrix to make sure all certificates are valid (ex: Forklift, JHSC, First Aid)

Work with maintenance team and plant associates to see how we can improve workflow safely and to avoid workplace accidents/incidents. (MSD)

Work with WSPS (Workplace Safety & Prevention Service) to make sure in compliance with MOL

Human Resource to conduct accurate assessment of eligibility work, using new hire checklist list to make sure all areas are covered, training, benefits, payroll, Dayforce /Ceridian software

Employee confidentiality, tracking of performance, manage improve communication, company culture, handle conflicts & disciplinary actions, hire/fire

Work with WSIB on claims, follow ups with employees, accident/incident reports, form 7, return to work program, letters to appeal decisions, modified duties, etc.

Oversee employee transitions through the disability process, from filing a claim to returning to work.

Examine contributing factors to determine when and how an employee will return to work.

Review all applicable contractual, medical, and work-related documentation to determine claims eligibility.

Minimized waste disposal/TDG training

Weekly Safety Talks, making sure associates wear proper PPE for the job

Strong writing skills, as preparing reports

Process disability requests, conducting employee interviews and research as needed

Research how certain injuries and disabilities influence work performance.

YRC Reimer Administration

Sept 2010- June 2016 to date

Payroll spreadsheet / Account Payable / Receivable

Quickbooks / GP 2013 / ERP / EDI

Pricing

Order Entry

Inventory

Prepare BOL’s

Entering and changing bin location

Customer service/Scanning/Faxing/Data entry

Attending incoming calls, providing program information to callers and walk in visitors, responding to messages and requests from partners, suppliers and clients, responsible for incoming/outgoing faxes, mail and emails

Liaising with prospective applicants to encourage/confirm their participation

Facilitating initial intake screening and assist staff with the preparation of proper documentation

Conducting accurate assessment of eligibility work

Updating and maintaining participant registration, assessment and tracking information on database

Liaising with service providers to ensure invoices are paid /received

Provide Health and Safety training to ensure the quality of service provided is according to program standards

Appointment Clerk/ Booking appointments/Order Processing

Tracking of shipments/POD’s

Receptionist/ Process Documents/Reports

OS&D Claim/ Back Orders

Prepare check logs/Bank Deposits

Home Décor Innovations/Renin Corp US National Account Rep.

Feb 2007-Aug 2010

Input all new US stores (Home Depot/Lowes) into inhouse software program / data entry

Organize new store merchandising, delivery of displays and product support materials;

Coordinate initial stock shipments;

Designs of planograms for US new stores set up to determine merchandising

requirements

Address customer complaints and questions; provide status updates on orders, materials and shortages

Shade O Matic Customer Service/Office Assistant

Nov 1991-Dec 2006

Order entry / Data entry / Entry of import orders

Preparing invoices and matching packing slips

Set up deliveries/tracking shipments on a daily basis

Shipping and receiving

Inside sales/sales support

Preparing sales presentations

Simply Accounting

Accounts payable / Accounts receivable / Matching of invoices & packing slips

Customer Service

Reception

Inventory of goods

REFERENCES AVAILABLE UPON REQUEST

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