Administrative Assistant Executive
Resume:
*********@*****.***
Williamsburg, VA 23185
Skills
●Staff scheduling
●Records management
●Records maintenance
●Regulatory compliance
Education And Training
BBA:
Accounting
Cairo University
Cairo
Languages
Arabic:
Native/ Bilingual
French:
Limited
Wessam Beshir
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.
Experience
Feb 2021 - Present
Home Furnishing Consultant - Ashley Furniture
●Worked with clients on selecting furniture that’s suits their space and budget
●Checked inventory on daily basis to confirm that we have the furniture needed
●Processed Financing applications when needed
●Processed all sales to completion, making sure items were delivered on time
U.S. Embassy; Department of State - Non-immigrant Visa Unit Supervisor
Cairo, Egypt
01/2012 - 07/2021
●Resolved customer complaints and adjusted policies to meet changing needs.
●Established and enforced clear goals to keep employees working collaboratively.
●Provided ongoing training to address staff needs.
●Identified and corrected performance and personnel issues to reduce impact to business operations.
●Complied with U.S Department of State policies, objectives and communication goals.
●Coached and mentored nine staff members through constructive feedback to develop long-term career goals.
●Conducted employee evaluations and reviews.
●Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
●Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
●Developed position rotation to support continuous improvement and operator development.
●Created training manual for employees to use as reference guide.
●Delegated work to staff, setting priorities and goals.
●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
●Oversaw workforce schedules and allocated resources in collaboration with Visa Chief in order to achieve project goals.
U.S. Embassy; Department Of State - Supervisor of Correspondence Unit
Cairo, Egypt
02/2006 - 06/2012
●Provided excellent service and attention to customers when face-to-face or through phone conversations.
●Responded to a large number of correspondences received from Congress and Senate regarding various visa-related issues
●Improved operations by working with team members and customers to find workable solutions.
●Exceeded customer satisfaction by finding creative solutions to problems.
●Resolved interpersonal conflicts by listening, finding common ground and building relationships.
●Motivated and encouraged team members to communicate more openly and constructively with each other.
U.S. Embassy; Department Of State - Visa Assistant, Immigrant Visa Unit
Cairo, Egypt
02/1999 - 06/2006
●Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
●Explained eligibility details and affordability options to visa applicants with kindness and respect.
●Conducted interviews with applicants, explaining the process of their immigrant visas
●Called applicants to set up appointments and explain benefits processes.
●Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess applicants' eligibility
●Conversed with people from different cultures daily, providing high level of customer service and patience with each interaction.
●Provided excellent service and attention to customers when face-to-face or through phone conversations.
●Juggled multiple projects and tasks to ensure high quality and timely delivery.
●Exceeded customer satisfaction by finding creative solutions to problems.
Executive Assistant/Contract Administrator
June 1996 – August 1998
AAW Consulting Engineers – Cairo, Egypt
Special project and grants officer charged with finalizing contract and grant documents for the United States Agency for International Development (USAID).
• Performed clerical duties related to the automations such as typing, filing, and correspondence with all project parties (USAID, GOSD . . .etc.)
• Possessed a thorough knowledge office automations and was hand selected by senior management to train the GOSD staff on using the updated computer software
• Executed purchases and procurement orders related to the automations center sustainment
Executive Assistant for the Director November 2011 – July 2015
TRADEX Corporation Company
Served as the Executive Secretary to the General Manager. Charged with scheduling, organizing, and originating correspondence on behalf of the company
• Served as the accounting officer for the company; executed the duties with Computerized Accounting on Delta Accounting package
• Travel and lodging coordinator for expatriate partners and local staff members
• Supervised development and implementation of a robust office filing system
Receptionist/Administrative Assistant June 1993 – February 1995
BHP Minerals International Exploration INC. - Egypt
Performed duties as a receptionist and administrative assistant for an American Australian Exploration Company
• Operated automations in English and Arabic; created products and deliverables for presentations and meetings.
• Prepared monthly reports for all departments withing the organization.
Accomplishments
●Led team to achieve higher number of visas processing rates, earning recognition from upper management and financial reward.
●Promoted to Non-Immigrant Visa Supervisor due to my knowledge of the immigration law and regulations in a way that helped many visa applicants in a timely manner, while providing ultimate customer service.
●Recognized as Employee of the Month several times for outstanding performance and team contributions.
●Consistently maintained high customer satisfaction ratings.
●Created highly effective new approaches that significantly impacted efficiency and improved operations.
●Developed bilateral relationships with Host Government which helped facilitating business between the Embassy and the Egyptian Government.
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