adueen@r.postjobfree.com

757-***-****

Williamsburg, VA 23185

Skills

●Staff scheduling

●Records management

●Records maintenance

●Regulatory compliance

Education And Training

**/****

BBA:

Accounting

Cairo University

Cairo

Languages

Arabic:

Native/ Bilingual

French:

Limited

Wessam Beshir

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.

Experience

Feb 2021 - Present

Home Furnishing Consultant - Ashley Furniture

●Worked with clients on selecting furniture that’s suits their space and budget

●Checked inventory on daily basis to confirm that we have the furniture needed

●Processed Financing applications when needed

●Processed all sales to completion, making sure items were delivered on time

U.S. Embassy; Department of State - Non-immigrant Visa Unit Supervisor

Cairo, Egypt

01/2012 - 07/2021

●Resolved customer complaints and adjusted policies to meet changing needs.

●Established and enforced clear goals to keep employees working collaboratively.

●Provided ongoing training to address staff needs.

●Identified and corrected performance and personnel issues to reduce impact to business operations.

●Complied with U.S Department of State policies, objectives and communication goals.

●Coached and mentored nine staff members through constructive feedback to develop long-term career goals.

●Conducted employee evaluations and reviews.

●Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

●Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

●Developed position rotation to support continuous improvement and operator development.

●Created training manual for employees to use as reference guide.

●Delegated work to staff, setting priorities and goals.

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

●Oversaw workforce schedules and allocated resources in collaboration with Visa Chief in order to achieve project goals.

U.S. Embassy; Department Of State - Supervisor of Correspondence Unit

Cairo, Egypt

02/2006 - 06/2012

●Provided excellent service and attention to customers when face-to-face or through phone conversations.

●Responded to a large number of correspondences received from Congress and Senate regarding various visa-related issues

●Improved operations by working with team members and customers to find workable solutions.

●Exceeded customer satisfaction by finding creative solutions to problems.

●Resolved interpersonal conflicts by listening, finding common ground and building relationships.

●Motivated and encouraged team members to communicate more openly and constructively with each other.

U.S. Embassy; Department Of State - Visa Assistant, Immigrant Visa Unit

Cairo, Egypt

02/1999 - 06/2006

●Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

●Explained eligibility details and affordability options to visa applicants with kindness and respect.

●Conducted interviews with applicants, explaining the process of their immigrant visas

●Called applicants to set up appointments and explain benefits processes.

●Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess applicants' eligibility

●Conversed with people from different cultures daily, providing high level of customer service and patience with each interaction.

●Provided excellent service and attention to customers when face-to-face or through phone conversations.

●Juggled multiple projects and tasks to ensure high quality and timely delivery.

●Exceeded customer satisfaction by finding creative solutions to problems.

Executive Assistant/Contract Administrator

June 1996 – August 1998

AAW Consulting Engineers – Cairo, Egypt

Special project and grants officer charged with finalizing contract and grant documents for the United States Agency for International Development (USAID).

• Performed clerical duties related to the automations such as typing, filing, and correspondence with all project parties (USAID, GOSD . . .etc.)

• Possessed a thorough knowledge office automations and was hand selected by senior management to train the GOSD staff on using the updated computer software

• Executed purchases and procurement orders related to the automations center sustainment

Executive Assistant for the Director November 2011 – July 2015

TRADEX Corporation Company

Served as the Executive Secretary to the General Manager. Charged with scheduling, organizing, and originating correspondence on behalf of the company

• Served as the accounting officer for the company; executed the duties with Computerized Accounting on Delta Accounting package

• Travel and lodging coordinator for expatriate partners and local staff members

• Supervised development and implementation of a robust office filing system

Receptionist/Administrative Assistant June 1993 – February 1995

BHP Minerals International Exploration INC. - Egypt

Performed duties as a receptionist and administrative assistant for an American Australian Exploration Company

• Operated automations in English and Arabic; created products and deliverables for presentations and meetings.

• Prepared monthly reports for all departments withing the organization.

Accomplishments

●Led team to achieve higher number of visas processing rates, earning recognition from upper management and financial reward.

●Promoted to Non-Immigrant Visa Supervisor due to my knowledge of the immigration law and regulations in a way that helped many visa applicants in a timely manner, while providing ultimate customer service.

●Recognized as Employee of the Month several times for outstanding performance and team contributions.

●Consistently maintained high customer satisfaction ratings.

●Created highly effective new approaches that significantly impacted efficiency and improved operations.

●Developed bilateral relationships with Host Government which helped facilitating business between the Embassy and the Egyptian Government.

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