GLENN TAYLOR

C: 314-***-**** adueei@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 20 years of experience in the restaurant and hospitality industry, have successfully managed turnaround operations in Illinois, California, Tennessee, Alabama, and Florida. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Successful in operating restaurants in multiple locations in several states with sales in excess of $50 million, over 1000 employees and 50 managers. SKILLS

WORK HISTORY

Owner/Operator, 3/2020 to Present

Uncle G’s Barbecue, Nashville, Tennessee

• Founded a startup barbecue business with some 100 year old family recipes.

• Working with Kraft Foods to develop, manufacture, and distribute the barbecue sauce and rub.

• Negotiating with Atlanta Brewing Company to do all the food for their new brewery and tasting room. Operations Manager, 06/2017 to 03/2020

McDonald’s Corporation, Kansas, Missouri

• Increased year-over-year sales in the area by 7.4%.

• Decrease turnover from 270% to 140%.

• Corrected cash loss in the area from an average of $1000/year to almost $0.

• Decreased times and drive-thru to under 60% to 70% positive making the times.

• Remodeled two stores.

• Improved health department scores on three troubled stores to A ratings.

• Went from 4 stores making flow through to seven out of eight stores.

• Improve store staffing at eight stores to 100% on both crew and management with overnight operations. Operations Supervisor, 12/2015 to 03/2017

Burger King Operations – Vero Beach, Florida

Responsible for staffing and training of the team. Analyzing customer feedback to get to the root cause and solve issues. Analyze sales labor and food cost analysis to get to the root cause and solve issues. Leading weekly meetings and communicating POP information to staff. Assigning all managers responsibilities of the restaurant and following up to make sure challenges are met. Completing weekly and monthly inspections to enhance customer service and quality of food. Meeting with maintenance team weekly to ensure our sanitation standards are enforced to the highest in the area. Operations Supervisor, 02/2015 to 10/2015

Whataburger – Birmingham, Alabama

Priority market for sales increase.

Responsible for opening 4 stores in the Birmingham market. Recruiting and training 4 general managers for the newly develop stores. Successfully maintained 6 existing stores' operations and profitability. Achieved highest employee retention rate in the region.

Service-oriented Strong work ethic

Natural leader Passion for customer satisfaction Director of Operations, 03/2013 to 05/2014

14 Bones BBQ – Vero Beach, FL

• Succession planning Developing training program for management Developing training program for staff.

• Developing and writing job descriptions for entire organization Developing operations manual for organization.

• Developing operation staff Handling day-to-day human resource challenges. FastTrack Business Consultant, 01/2011 to 01/2013

McDonald's Corporation – Vero Beach, FL

Previously worked at McDonald's 1983-193 as full service Corporate Manager. Completed in-store training three months ahead of schedule.

Completed Restaurant Department Manager Program.

Implemented DriveThru Speed Program which increased the percent of sales at a truck stop from 47% to 60%.

Sales increased overall to 18% for the past six months. A double-lane drive-thru being added to the truck stop store due to the increase in sales and drive-thru speed.

Achieved highest employee retention rate in the region, turnover previous year was 190% under my management, decreased to 79% YTD.

Trained and promoted an Assistant, Restaurant Manager and 4 Shift Managers. Increased restaurant growth from 76% to 94%.

Area Coach, 01/2003 to 01/2011

Yum! Brands, Inc – Nashville, TN

Responsible for leading the 1st largest Area in the Long John Silver's division. District consisted of 22 company restaurants in Tennessee Georgia Alabama and Florida Led the Brand in Same Store Sales growth in 2003,2005 and 2008. Brand adopted our Region Weekly reporting programs for company wide use in 2003. Responsible for Annual Company Unit Sales of over $12 million and Profits in excess of $2 million. Group Director of Operations, 01/1999 to 01/2002

RTM Restaurant – Chicago, IL

Responsible for annual sales over $16 million.

Winners' and Lee's Famous Recipe restaurants in Nashville, TN and Lexington, KY. Director of Operations of the Year" 2000 and 2001.

15 additional Individual Performance award.

Director of Operations, 01/1993 to 01/1998

Dock's Great Fish/Robinson's Ribs – Chicago, IL Company & Franchisee/Multi-Department

Head/BBQ Training Operation, Commissary, Delivery, & Transportation Supervised 34 locations as well as had Commissary Managers reporting directly to me in the states of Missouri, Illinois, Georgia, Ohio, and Michigan.

Implemented and trained cooking procedures for Robinson's Ribs. Opened new Robinson's Ribs stores/co-brand stores.

Trained all Dock's Great Fish personnel on Robinson's Ribs' procedures and implemented company wide. EDUCATION

High School Diploma:

Soledad High School - St. Louis, Missouri

Post High School Training:

McDonald's Hamburger University Graduate; McDonald's Field Training courses: Managing the Changing Work Force; Multiunit Development course; Multi- branding; Execution; Ops College; Senior Presentation Skills Class; Finance Ops College; People Development College; New Construction Course; Building the Brand; and Real Estate Sites Course.