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Service Agent Case Manager

Location:
Orlando, FL
Posted:
January 02, 2023

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Resume:

Shaneé Smith

aduedy@r.postjobfree.com • 240-***-****

Professional Summary

Passion fueled public service agent with experience in relationship building, case management, criminal justice knowledge, working with geographically dispersed teams and different stakeholder groups, and office management. Committed to promoting a positive culture of learning, collaboration, and respect. A team player with experience and ability to problem solve, work with urgent deadlines, exercise discretion, and prioritize and manage multiple complex projects. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes that drive change. Education

NORTHCENTRAL UNIVERSITY, Master of Public Administration (August 2022)

● Specialization in Criminal Justice

● National Society of Leadership and Success Member UNIVERSITY OF CENTRAL FLORIDA, Bachelor of Arts in Legal Studies (May 2020)

● Delta Sigma Theta Sorority, Inc., Member

Skills

● Effectively manage multiple

tasks and projects, meets

regular deadlines with

consistency, and

anticipates necessary

tasks and next steps

● Proficient in MS Office

(Word, Excel, Outlook,

PowerPoint, and Teams)

● Ability to employ strong

regulatory research, policy

analysis, and writing skills

● Exceptional social skills

● Ability to work both

separately and within a

team environment

● Experience developing and

delivering presentations

and professional technical

writing

● Strong interpersonal,

communication, research

and writing skills

● Understanding of political

process and ability to work

effectively with multiple and

diverse external interests

● ability to organize

simultaneous tasks

● Experience using online

learning management

system

● Ability to work within

recognized turnaround

times

● Knowledge of policy

change processes

● Well-developed

organizational, reasoning,

and problem-solving skills

● Highly skilled at managing

details and processes

Experience

GEORGE WASHINGTON UNIVERSITY (August 2022-Current) Senior Academic Department Administrator

● Contribute to the development, planning and implementation of a high quality curriculum

● Created a marketing team of faculty, administration, and students to enhance social media presence; create and maintain tracker for data received from social media engagement to better serve students

● Tracking milestones and timelines for multiple meetings and conferences simultaneously

● Support and manage event planning

● Participate in and support project strategic planning including marketing strategies and student success

● Monitor email lists and project mailboxes, drafting and sending listserv messages, newsletters, preparing written and web products

● Prepare financial reports and producing activity statements and monitor accounts

● Staff supervision, timekeeping/reporting, payroll

● Faculty recruitment and hiring- initiating and coordinating hiring efforts such as paperwork, schedule meetings, book hotels/flights

● Manage faculty internal awards/funds by tracking and assigning expenses, and requesting reimbursement

● Resolve faculty issues by providing support to program directors and fostering a collaborative environment

● Providing advice on department financial decisions KEISER UNIVERSITY - Orlando, FL (October 2021- April 2022) Community Relations Coordinator

● Actively engage students in critical thinking

● Participate in presentations ranging from 10-100 students at conferences, webinars, fairs, and other external events

● Assists in determining long and short-range goals and objectives for community development related programs

● Build strong, positive relationships with school administrators and faculty through ongoing communication, collaborative planning, and shared problem solving to meet the needs of students from over 30 different high schools throughout three different counties

● Organize and facilitate high school learning opportunities including organizing and facilitating workshops

● Organize community outreach programs and coordinate special events that promote the university

● Attend relevant events and activities to represent the organization and build strong relationships with key community members

● Respond to inquiries from community members and other interested parties – when needed, recruit a knowledgeable spokesperson or information source to assist CHILDREN’S HOME SOCIETY - Sanford, FL (August 2020- October 2021) Dependency Case Manager, Certified Child Welfare Case Manager

● Prepare and file documents with courts

● Participate in client meetings and producing meeting summaries as needed

● Plan, develop, and execute work related to mental health, substance related, juvenile justice, child protection, youth-focused, low-income and youth victimization programs

● Work in a community setting with system leaders and staff in child welfare, juvenile justice, schools, mental health, or other human service fields

● Function as a trusted advisor for clients to resolve complicated and time sensitive issues involving child welfare issues and legal standards

● Manage over 20 family cases which requires facilitating collaborative relationships with all staff multidisciplinary teams, community and service providers, and the family members themselves

● Accomplish clients’ care by assessing treatment needs; developing, monitoring, reporting and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance. VALLE LAW FIRM- Orlando, FL (May 2018-August 2018) Paralegal Intern

● Summarize cases and prepare reports for the attorney

● Draft legal documents such as depositions and pleadings

● Create, organize, and archive documents related to completed and ongoing cases

● Handled 25+ incoming and outgoing calls a day regarding appointments, case information, and verifying that paperwork was received

● Monitored and maintained attorney schedules

● Translated information from Spanish to English

● Drafted various legal documents



Contact this candidate