Police Officer Information Specialist

Shanique Smith

Queens, NY ***** 929-***-**** linkedin.com/in/shanique-smith-729438b3 aduedi@r.postjobfree.com EDUCATION

Yeshiva University, Katz School of Science and Health, New York, NY December 2022 Master of Science in Cybersecurity

Northern Caribbean University, Allied Health, and Nursing, Mandeville, Jamaica August 2016 Bachelor of Science in Computer Information Science (Security Emphasis) Relevant Coursework: Cybersecurity Foundations, Architecture of Secure Operating Systems, Applications, and Devices, Network, Data, and Communication Security, Capstone Project PROFESSIONAL EXPERIENCE

Student IT Assistant, Yeshiva University, New York, USA December 2021 – Present

• Achieve a high customer satisfaction rate while promptly handling an average of 20 customer inquiries per day

• Improve customer satisfaction by 20% by triaging incoming calls and demonstrating empathetic and courteous behavior

• Resolve an average of 20 customer’s technical problems with hardware and software by asking probing questions to ascertain the root cause of the issues experienced by students, faculty, and staff

• Follow up with 100% of customers and users via email, phone, or survey to ensure that almost all issues have been resolved.

• Utilize the Service Now application to track and route issues and requests, as well as document solutions. Police Officer, Jamaica Constabulary Force, Kingston, Jamaica January 2018 – December 2021

• Prepared quarterly performance appraisals as well as over 26 monthly appraisals to evaluate the productivity of each member within the division

• Decreased the fear of crime and improved the quality of life for roughly 45% of citizens living in and around the Kingston area

• maintained the safety of people and property while exercising good judgment under pressure, especially in life-threatening situations where I was tasked to make a decision in less than 1 minute

• Reduced the gap between law enforcement and the locals by participating in over 15 community projects and fostering trust

• Conducted monthly firearm inspections for 120 officers, to ensure all issued firearms are well kept and accounted for Systems Administrator, Cost Club Limited, Kingston, Jamaica May 2017 – January 2018

• Upgraded, installed, and configured hardware and software on over 50 Windows, Linux, or Mac computers.

• Updated branch stores’ computer systems daily with new pricing changes to ensure uniformity and accuracy in business transactions

PROJECTS

Disease Model 2022

• single-handedly created and design an ER Diagram and Data Dictionary of your Disease Model (for OLTP)

• Loaded database with over 50 rows of data and run operational queries against the database

• Created a well-designed Dimensional Database and an ELT process that loads the Data from the OLTP

• Created queries and a dashboard in Power BI and Tableau to show the business analytics on the data

• Show how the structure would be in a NO SQL database and contrast that with the RELATIONAL

• Design an Architecture and Process (including AWS Software and products) to house your application in AWS in a Resilient, Secure, and Performant manner.

Cyber Security Capstone 2022

• Examine the procedure for isolating personal from professional data on mobile devices by utilizing logical containers for improved corporate data security.

• Compare the offerings of three providers to see which one provides the greatest solution at the lowest cost. E-Bill Acceptance Research Project 2016

• Spearheaded a study to determine how Jamaica Public Service, located in Kingston, JM, feels about using electronic billing

• Collected data from a sample size of 2, 200 people using interviews and questionnaires

• Statistical Package for the Social Sciences (SPSS) was used to analyze the 2,200 questionnaires responses TECHNICAL SKILLS

• Languages: SQL, Server-Side Code

• Tools: Microsoft SQL, Snort, Splunk Phantom, Visual Basic Studio, Encase Forensic, Nmap, Wireshark, FTK Imager, Kali Linux, Malwarebytes, AWS, Azure, PostgreSQL, and DB schema

• Network and Web Protocols: Strong understanding of TCP/IP, UDP, IPSEC, DNS, HTTP(S), SMTP VOLUNTARY EXPERIENCE

Executive Member, Katz School Graduate Association January 2022 – June 2022 Adventist Youth Leader, Bagbie 7th Day Adventist Church January 2008 – December 2018 Vice President of Academics, Computer Hardware & Information Specialist Club September 2015 – June 2016

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