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Event Staff Customer Service

Location:
Downtown, DC, 20004
Posted:
January 02, 2023

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Resume:

Taryn Wyatt

**** *** ********* *** ** #***

Washington, DC 20009

202-***-****

aduec8@r.postjobfree.com

WORK EXPERIENCE March 2021 to Present

Knead Hospitality

Bartender

Washington, DC

Providing excellent customer service while fulfilling Bartender responsibilities

Providing a positive and friendly guest experience by interacting with patrons and satisfying their requests in a timely manner

Mixing beverages using an extensive range of ingredients including liquor, liquors, bitters, shrubs, sodas, juices, sugar, and fruits; Slicing, pitting, and preparing fruit garnishes for drinks

Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail

Assessing customer preferences and making drink recommendations; Creating unique drinks

Delta SKY CLUB

Bar Manager/Bartender August 2018 to March 2021

Washington, DC

Responsible for management of day to day operations

Coordinated and supervised staff members and lead them by example to ensure the highest quality services

Managed inventory and supplies

Complied with all food, beverage and FAA regulations

Maintained a safe and secure work environment

Assisted in the development and implementation of training programs; assist in orienting and training new hires; provides continuous coaching and counseling of service personnel

CAPITOL HOST

Customer Service Manager March 2011to July 2018

Washington, DC

Develop rapport with the client and ensure total and complete customer satisfaction, taking steps necessary to avoid recurrence of future complaints

Responds to and resolves all customer/client issues and problems, capably handling difficult clients/situations while always demonstrating and conveying a positive image of the company

Reviews event details and special instructions with event staff, assigns work duties to gain maximum productivity/performance

Ensures that all scheduled employees arrive at event on time and exert the effort necessary to attain departmental and company goals

EDUCATION AND TRAINING

Emory Continuing Education September 2012

Atlanta, GA

CERTIFICATE

Event Planning

Art Institute of Atlanta June 2010

Atlanta, GA

ASSOCIATE'S DEGREE

Wine and Spirits

Food and Beverage Management

Professional School of Bartending January 2006

Arlington, VA

CERTIFICATE

Mixology

Certifications

ServSafe Food Handlers Certificate

Training for Intervention Procedures (TIPS)

Techniques of Alcohol Management (TAM)

Techniques of Effective Alcohol Management (TEAM)

Proctor for ServSafe Management and Food Handlers exams



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