Instructional Designer Operations Manager

Trenéa A. Moore 510-***-****

**********@*****.***

EXPERIENCE

SMASH, Oakland, CA — Operations Manager

DECEMBER 2021 - PRESENT

Support the development, implementation and analysis of operational e cacy for SMASH programming. Lead the selection, analysis, and improvement of operational processes and tools to help the national SMASH Programs Team meet annual goals and activities. Create sustainable solutions, develop innovative and e cient systems, improve existing processes to ensure annual key performance indicators (KPIs) and activities are met, and support the operational management of new program initiatives with the primary focus of driving operational scale across all SMASH programs. Develop and lead onboarding and training e orts for Sta which includes synchronously and asynchronously learning methods. COVID 19 Health + Safety Coordinator and Contact Tracing Specialist.

Kokua Education, Houston, TX — Operations Manager

DECEMBER 2018 - JUNE 2020

Oversees overall o ce operations and is responsible for the e ective and successful management of labor, productivity, quality control and safety measures as established by the Organization. Responsibilities include talent vetting and selection, talent development, instructional design; leading and developing training for substitute teachers, as well as leading onboarding e orts via training development and facilitation using synchronous and asynchronous learning. I developed materials that were WCAG 2.1 compliant. Other responsibilities in authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Evangeline Roberts Institute of Learning Preschool

(ERILP), San Diego, CA — Center Director

JULY 2013 - FEBRUARY 2019

Urban community outreach, school culture development, development of policies, instructional designer, recruitment, training development, and training of sta (synchronously and asynchronously), talent SKILLS

Airtable

Asana

Canvas

Case Management

Community Outreach

Curriculum Development

Educational Administration

Educator/Instructor

Employee Relations

Freshdesk

Frontline/Aesop

Grant Writing

GSuite/Google Workspace

Human Resources

Instructional Designer

Leadership/Management

Microsoft O ce Suite

Partnership Building

People & Program Operations

Salesforce

Talent Development

Training Development

Wepow

Workable

Zendesk

65 WPM

CERTIFICATIONS

COVID-19 Contact Tracing

John Hopkins University

COMMUNITY ACTIVISM

Delta Sigma Theta, Sorority

Inc. —Los Angeles, CA

Gospel on the Green,

Inc.—Oakland, CA

Like Our Own Non-Profit

—San Diego, CA

Pathways to College —San

Diego, CA

The San Diego Ambassadors,

Senior Component —San

Diego, CA

development, oversee all daily operations, cultivate positive partner- ships with families, teachers, state licensing authorities, community contacts, and corporate partners, as well as increase, maintain and manage student enrollment and retention.

Evangeline Roberts Institute of Learning Charter School

(ERILC), San Diego, CA — Teacher

JULY 2013 - FEBRUARY 2019

General K-6 classroom instruction. Teaching reading skills to international students to overcome language barriers. Test preparation, which determines placements. Act as mentor, providing motivation and encouragement to promote higher self-esteem, and stress-reducing techniques to help students excel. Fostered a classroom of cultural diversity with domestic and international students. Kindercare, San Diego, CA — Center Director

JUNE 2009 - JUNE 2013

Supervised daily operations of the center in its entirety. Instructional design, coordinated and facilitated youth education curriculum plan for classrooms for multiple centers/campuses; participated in company level planning, organizational change and scheduling.

EDUCATION

Northcentral University, La Jolla, CA — Doctor of Education JUNE 2019 - DECEMBER 2023

Ed.D. Organizational Leadership

Argosy University, San Diego, CA — Master of Education AUGUST 2011 - JUNE 2014

MAEd higher and Postsecondary Education

California State University, Los Angeles, Los Angeles, CA — Bachelor of Arts

AUGUST 2006 - JUNE 2008

BA in Liberal Studies Focus: Early Education

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