MS

MELANIE STICKLER

adueai@r.postjobfree.com 405-***-****

I am 45 years young and I have over 20 years customer service skills. I can speak to new people easily. I'm an Aries so I am by nature a socil butterfly. I don't get fustated or worked up when the stress levels are high and the customers are impatient. Ive learned doing that just makes things worse plus you forget things. I go above and beyond for customer satisfaction if the customer calls and has issues. If it turns out I can not which is rarely the case I will get my Supervisor involved. I work til the job is done im not one to say o i will just finish it tomorrow, i stay til its done. I am excited about this opportunity we have severl CVS Pharmacies where I am located. I feel as though i would make a good asset to your company for the reasons I have listed above. I look forward to hearing from you soon! sincerely,

Melanie Stickler

Maintaining records

Data transcription

Legal phrasing

Stenotype expert

Word

Excel

Power Point

Multi tasker

Billing

Sent bills to insureds

Dean Staffing JONES, OK

CSR

01/2013 - 05/2017

Assisted approximately 85-120 customers each day with auto insurance questions.

Assessed customer needs and upsold products and services to maximize insurance sales.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Exceeded company productivity standards 100% on consistent basis, handling more than 100% of quota each day.

Worked with supervisor to develop customer service improvement initiatives.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Set up and activated customer accounts to maintain QA satisfaction levels. Escalated customer concerns, store issues and inventory requirements to supervisors.

Documented conversations with customers to track requests, problems and solutions.

Delivered service and support to each customer, paving way for future business opportunities.

Evaluated customer account information to assess current issues and determine potential solutions.

Answered customer questions and addressed concerns, resulting in 60% reduction in complaint calls.

Summary

Skills

Experience

Answered 85-120+ inbound calls per day and directed to designated individuals or departments.

braums Tyler, TX

Cashier

Assisted with purchases, locating items and signing up for rewards programs.

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Helped customers find specific products, answered questions and offered product advice.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Resolved issues with cash registers, card scanners and printers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Welcomed customers, offering assistance to help find necessary store items.

Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Scanned customer purchases, supporting transactions to streamline sales process.

Operated cash register, collected payments and provided accurate change. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Resolved issues regarding customer complaints and escalated worsening concerns to sharon for remediation.

Assisted sharon with completing end-of-day counts and securing funds to prevent loss or theft.

Received payments for meals an ice cream receipts. AIU Arizona City, AZ

BBA in Business Management Accounting

Expected in 05/2023

Education and Training