TERESSA BURGESS

**** **** ******* ****** ** APT #3 Washington, DC 20019 ·

aduea8@r.postjobfree.com · 202-***-****

Passionate and dedicated professional with a solid commitment to advancing public health. Skilled in direct community outreach with diverse populations affected by a variety of pressing social determinants. Seeking to increase public health knowledge and experience in a range of organizations to address pressing health issues.

EXPERIENCE

JUNE 2017 – SEPTEMBER 2020

COMPLIANCE/ ENROLLMENT SPECIALIST, Shining Stars Montessori Academy

Established exceptional rapport with various stakeholders to expand our business relationship and generate consistent high client satisfaction levels.

Organized student files and performed desk reviews for enrollment applications.

Researched and resolved discrepancies in enrollment activities.

Ensured integrity of enrollment eligibility processes.

Managed and monitored compliance reporting, investigated matters, followed up, and followed through.

Assisted with reporting monitoring and general quality assurance.

Provided assistance to other related departments as required.

Skill to maintain a professional, confidential work environment.

JANUARY 2017 – JUNE 2017

TEACHERS ASSITANT, SHINING STAR MONTESSORI ACADEMY

Enforced administration policies and rules governing students.

Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Tutored and assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.

Planned, prepared, and developed various teaching aids such as bibliographies, charts, and graphs.

Established and maintain appropriate boundaries with youth and families.

Ability to manage multiple tasks efficiently.

Ability to work cooperatively with a culturally diverse resident population and workforce.

APRIL 2016 – JANUARY 2017

RECONCILIATION CLERK, MV Transit

•Performed verification and reconciliation of accounts

Reconciled and rectified customer ledger accounts

•Maintained appropriate files, reports, documentation, and data

•Maintained regular contacts with internal and external customers

•Processed and reconciled transactions of complex nature

DECEMBER 2015 – APRIL 2016

RESERVATIONIST, MV TRANSIT

•Reserved metro access trips daily for customers

•Checked customer E-Z pay accounts

•Forwarded customer calls to correct destination

•Credited funds to correct customer accounts

•Xeroxed, filed, and/or scanned documents daily

AUGUST 2011 – DECEMBER 2015

ACCOUNT/INVENTORY CLERK, DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONS

•Posted information to ledgers, journals, and reports; totaled and balanced figures, made corrections, as required.

•Maintained accounting, financial and statistical records and prepared periodic or special reports.

•Processed returned checks, conveyed to the proper person to effect collection, and made appropriate entries to files.

•Performed various general office support duties such as typing, proofreading, filing, answering the telephone, and preparing periodic and special reports.

MAY 2009 – AUGUST 20011

ADMINISTRATIVE ASSISTANT, DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONS

•Collected, sorted, distributed, and prepared mail, messages, or courier deliveries

•Provided administrative and clerical support to office support staff

•Answered a large volume of phone calls for employees and staff

•Assembled all new employee hire booklets

EDUCATION

DECEMBER 2017

ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION, Strayer University

DECEMBER 2019 - CURRENT

BACHELOR DEGREE IN BUSINESS ADMINISTRATION, Strayer University

SKILLS

Proficiency in Microsoft Office Suite

Ability maintain a professional, confidential work environment.

Ability to write professional/clinical reports and correspondence.

Ability to establish and maintain appropriate boundaries with youth and families

Ability to manage multiple tasks in an efficient manner.

Empathy

Critical Thinking

Adaptability

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