Customer Service Protection Manager
Resume:
MARQUITA CLEMONS
***************@*****.***
CONTACT INFO
OBJECTIVE
Customer Service professional with proven record of handling all products and transaction in a fast and friendly manner.
SKILLS
Restaurant Management, Operations Management, Supervising Experience, Leadership Restaurant Experience, Customer Service Leadership.
EXPERIENCE
GENERAL MANAGER MCDONALDS
11/2010-01/2020
Oversee day-to-day operations. Design strategy and set goals for growth. Maintain budget and optimize expenses. Set policies and processes. Ensure employees work productively and professionally. Oversee recruitment and training employees. Making outgoing calls to customers with complaints. Assisting with finding a resolution for employees and customers.
CUSTOMER SERVICE AMAZON
02/2020-04/2022
Assisting customers with emails are phones call. Assisting customers to find solutions to their problems. Tracking packages for customers, Connecting Amazon electronic devices. Settling account issues.
EDUCATION
DIPLOMA 08/1997-05/2001
Bolivar Central High
GPA 3.75
Hamburger University 2019
ServSafe Food Protection Manager Certification
Certified Patient Care Technician
Microsoft Certification Professional
VOLUNTEER EXPERIENCE OR LEADERSHIP
Communication, Delegation, Conflict Resolution, Problem Solving, Giving & Receiving Feedback, Technological Capability, Active Listening, Public Speaking, Presenting.
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