Support Analyst Administrative Assistant

Sandra C. Buck

*** ********* **** 610-***-**** (H)

Springfield, PA 19064 610-***-**** (C)

OBJECTIVE To utilize my administrative, customer service, and analytical skills within a service or product industry.

EXPERIENCE

1/21 – current Crozer Health, Springfield. PS

HR Generalist

Coordinates necessary paperwork for new hires to provide a smooth implementation into their position. Follows candidate through entire hiring process up to new hire orientation. Complete and prepare new hire file.

Maintains and administrates all salary related activities in accordance with two CCMC union contracts (CCNA and LIU). Interprets and communicates the wage and salary program to managers to ensure that internal and external equity are maintained. Monitors and maintains personnel movement for both CCMC Nursing unions adhering to all union guidelines by tracking and completing payroll action forms. Maintain Microsoft Access database for CCMC, Springfield and Rejuvenations nursing employees. Generate Position Control report monthly for Nursing Directors. Run reports for Business Partners when needed

11/15 – 1/21 Crozer Chester Medical Center, Chester, PA

HR Recruiter – Nursing, Radiology, Respiratory and Care Management

Post requisitions after approval. Review and inform Nursing Directors of internal candidates in seniority order complying to Union contracts. Review online applications and recommend external candidates to Nursing Directors. If applicable schedules interviews, checks references, and make offer. Prepares and forwards all new hire paperwork, meet with candidate to fingerprint, and collect required official documents. Coordinates necessary paperwork for new hires to provide a smooth implementation into their position. Follows candidate through entire hiring process up to new hire orientation. Complete and prepare new hire file. Participate in hiring events.

Maintains and administrates all salary related activities in accordance with two CCMC union contracts (CCNA and LIU). Interprets and communicates the wage and salary program to managers to ensure that internal and external equity are maintained. Monitors and maintains personnel movement for both CCMC Nursing unions adhering to all union guidelines by tracking and completing payroll action forms. Maintain Microsoft Access database for CCMC, Springfield and Rejuvenations nursing employees. Generate Position Control report monthly for Nursing Directors. Run reports for Business Partners when needed.

01/07 – 11/15 Crozer Chester Medical Center, Chester, PA

Nursing HR Assistant

Reviews online application and recommends candidates to Nursing Directors. Schedules,

monitors and grades entrance tests. If applicable schedules interview and checks references

for hire. Prepares and forwards all new hire paperwork.

Performs secretarial and clerical activities, in support of Nursing Services personnel (800+)

management functions. Maintains and administrates all salary related activities

in accordance with two union contracts (CCNA and LIU). Interprets and communicates the wage and salary program to managers to ensure that internal and external equity are maintained. Monitors and maintains personnel movement for both unions adhering to all union guidelines and takes the necessary steps to terminate, hire or transfer employees. Coordinates all necessary paperwork for new hires to provide a smooth implementation into their position. Complies vacancy and hiring statistics and communicates to Nursing Directors based on budget guidelines.

11/06 – 01/07 Monarch Staffing, Springfield, PA

Temporary Assignment – Nursing HR Assistant at Crozer Chester Medical Center,

Upland, PA

Same responsibilities as the position above.

06/06 – 11/06 Monarch Staffing, Springfield, PA

Temporary Assignment – Executive Administrative Assistant to COO at Crozer Chester

Medical Center, Upland, PA

Provide all basic Executive Administrator functions to the COO, including calendar

management, prioritize phone calls, emails, and correspondence, open and organizing

daily mail, prepares monthly expense report, check requests, attend meetings, and take

minutes, answer telephones, and act as liaison to internal and external personnel. Strengths include organization skills, detail-oriented, and multi-tasking.

Applications utilize: Microsoft Office Suite.

09/05 – 06/06 Rhodes Company, Wynnewood, PA

Administrative Assistant

Provide assistance to business owner by performing a variety of office tasks such as, prepare spreadsheets and memos, update contact lists, organize daily and monthly tasks assignment lists, make travel arrangements, and perform other duties as assigned. Strengths include organization skills, detail-oriented, and multi-tasking.

Applications utilize: Microsoft Office Suite.

09/01 – present Mary Kay Inc., Home Based Business

Independent Beauty Consultant

Operate a home-based business selling Mary Kay skin care and cosmetic products. As a beauty consultant, build relations by educating clients on the products and services offered by Mary Kay. Also, train and mentor new recruits.

03/80–11/04 Exxon Mobil Oil Corporation, Exton, PA 19341

02/04-11/04 Field Support Analyst – Fuels Distributor Division

Managed the precise and smooth transfer of service station accounts that were sold by ConocoPhillips to Sunoco and Getty. Acted as liaison between the companies. Identified stations to transfer, set-up account management, and communicated account information to IT, which resulted in a smooth transition of 1,000+ accounts. Prepared and executed Distributor Franchise Agreements, as well as generated addendums as necessary. Supported five territory managers located in southeastern part of the US handling all administrative duties for 80 distributors and 200+ distributor served dealers. Skills included, account maintenance, provided terminal access to distributors, and knowledge of state tax laws.

Applications utilized: SAP, Microsoft Word, Excel, and Access.

03/99 – 01/04 Customer Master Analyst – Fuels Marketing Division

Supported 150 + in-house company customers, by maintaining the Fuels Marketing databases in SAP and the Internet Portal. Set-up and maintained the customer master data for the Dealer Team, Distributor Team and I & W Team including bank, tax, supply points and products authorization. First point of contact for SAP Customer Master discrepancies. Responsible for resolving and preparing a plan of action for implementing changes and corrections. Performed as an integral contributor in the pre-implementation of heritage Exxon accounts to SAP to meet a 45-day window. Attended train-the-trainer classes in Fairfax, VA in preparation to teach SAP customer master view capabilities. Conducted classes and trained 84 users of the SAP system. Built queries and ran reports from databases to assist in-house customers.

Applications utilized: SAP, Microsoft Word, Excel and Access.

04/96 -03/99 Field Support Analyst – Fuels Dealer Division

Prepared and executed Dealer Franchise Agreements, as well as generated addendums as necessary. Prepared and analyzed contract renewals, new business proposals, competitive allowance reviews, reimbursement agreement balances, and annual audits.

04/94 – 04/96 Reconciliation Support Analyst - Fuels Division

Controlled and coordinated order placement, payment receipts and account reconciliation for Prepay Dealers. Ensured financial responsibilities were satisfied from prepay dealers to minimize risk to company. Supplied tested and revised all pertinent information with systems enabling the prepay reconciliation letters to be supplied to the dealer through a Voice Automated system. Automation reduced paper, postage, envelopes and man-hour costs of $13,859/year.

EDUCATION Delaware County Community College, Lima, PA

Business Administration – Sophomore Standing

TRAINING Microsoft – Access (Intro and Advanced) (2001)

MBTI Team Building Program (2000 & 2003)

Microsoft – Excel (1999)

Microsoft – Word (1999)

Effective Communication Skills (1997)

Empowered Team Workshop (1995)

Valuing Differences Workshop (1995)

Efficacy for Woman Seminar (1994)

Intro to IBM PC (1991)

CPR Training (1983)

AWARDS Service Culture Award (Silver) – 2002

Service Culture Award (Bronze) – 2002

Malvern Spot Recognition (Green) – 1995

Malvern Spot Recognition (Yellow) – 1995

Malvern Spot Recognition (Green) – 1994

Malvern Spot Recognition (Blue) – 1994

Malvern Spot Recognition (Yellow) – 1994

Service Excellence – 1993

References will be furnished upon request.

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