MISSION

Experienced with ** years in providing excellent customer service to customers either in person, electronic or over the phone. Serving people is my passion so a job in a customer centric environment is what is I look for in employment opportunity. I thrive best when I have responsibility to both internal and external customers to complete the given task until completed. Looking for the opportunity to continue and grow using my current experiences in planning, problem solving and making decisions.

EMPLOYMENT

Carvana Underwriting / Verifications August 2021-July 2022

Remote/WFH

Educating customers on the underwriting process and reviewing account documents to assess risk.

Interact with customers on the phone, guiding them through the purchase process.

Process motor vehicle documents for all 50 states as to be compliant with each state regulations.

Navigate between multiple applications on multiple screens efficiently and effectively

Perform payroll calculation to determine if they are fiscally sound for an auto loan

Stay in compliance with underwriting policies and adapt to constant changes in policy and procedures

Grasp key points from detailed phone calls, online customer account notations from other advocates and system reports while incorporating strong decision skills

Partner with internal teams

Aspen Dental Den Coach/Scheduling Agent March 2019 – August 2021

Provide exemplary customer service to internal and external customers.

Train new hires with virtual training, mentoring and coaching to prepare and build foundation to work on the floor.

Create documentation of coaching sessions using silent and side by side observation to help solve problems and schedule appointments to meet daily matrix and adherence limits.

Respond to inbound calls to build relationships with customers over the phone regarding dental questions and concerns.

Use sales techniques and scripting to meet daily, weekly and monthly matrix requirements.

Communicate effectively orally and in writing to represent the company in a professional manner.

Verizon Wireless Customer Specialist April 2018 - January 2019

Solve customer issues and perform services such as salesperson, device technician, billing expert, and consultant.

Respond promptly to inbound customer calls regarding service, billing, equipment orders, and troubleshoot devices.

DISH Network Tech Support November 2017 – April 2018

Tier 1 and Tier 2 Technical Support and Customer Service phone support for internal customers.

Provide high level customer service skills to provide accurate resolution and support for digital services, products, hardware systems/accessories, and technical support (hardware and software), billing, and general information requests.

University of Phoenix Qualifying Specialist December 2014–September 2015

Manage high volume, fast paced environment to respond to inbound calls establishing a professional impression to potential, current and past students.

Navigate multiple screens of applications, reference resources and customer information systems to provide answers and solve issues to all callers.

IdleAire Technologies Dual Site Manager January 2008–December 2009

Plan all staff hiring, training, terminations and performance evaluations, staff payroll submissions.

Generate monthly, weekly and daily shift reports, expenditures and bank deposits/reconciliations.

Train staff to sell and promote products and services to professional truck drivers.

Ensure site OSHA and ADA compliant.

Independent Contractor December 2010 - Current

Personal Assistant services such as caregiving, data entry, accounting; and organizing projects.

Assist Logistics Broker to quote, book logistics of freight, create shipper and carrier contracts.

Mesa Community College Assistant II January 2010 – December 2014

Gateway Community College Coordinator Assistant II January 2000 – December 2007

Assist Executive Director, Dean or ADA Coordinator with calendars, travel arrangements, conferences, workshops, and meetings.

Create conference and workshop minutes, signage, handbooks and handouts.

Create student and faculty tracking systems for training for semester roll-out to meet grant requirements.

Provide research of vendors, presenters, equipment, materials and supplies.

Responsible for grant files to include human resource, payroll and payroll audits, room scheduling/schedule building, financial department budgets, all staff and faculty evaluations, and staff hiring processes.

COMPUTER SOFWARE, HARDWARE AND EQUIPMENT KNOWLEDGE

PeopleSoft based Student Information System, College Financial Services, Financial Records Systems, BOEXI Reporting System, HR Management System, Legacy Student Information System, Galaxy, EPMS Patient Scheduling, Lexis Nexis, Ring Central, Salesforce,

Dealertrack, RouteOne, ADD123,

Tech Portal, CTI, Community, ACSS, Jabber, Contact Tracker, Sales Force, NCC and NCC Task, E-Time, My HR, PCard, WorkDay Aspect Via, Zoom

GED, Compass and Asset Online testing, test proctoring for LSAT and GMAT

Microsoft Office - Word, Publisher, Access, Excel, Outlook

Google Chrome/Calendar/Docs, Zoom, Internet Explorer, Mozilla Firefox

Android and I Phones, multi-line phone panels, cash registers, tablets, I Pad, copiers, Photo ID camera, wireless and cloud printing, PC and Mac laptops, desktop and notebooks

EDUCATION

Corona Del Sol High School Tempe, Arizona 1980 General Degree

Gateway Community College Phoenix, Arizona 1985 A.A. Computer Operations

I have returned back to school to complete my Bachelors’ Degree in Organizational Psychology at Purdue University Global and plan on graduating in Spring 2023.

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