Representative Call Entry Clerk
Resume:
Shellie Levine Parker
Akron, OH 44313
********@*****.***
Administrative Assistant
Administrative Assistant well versed in the practices, procedures and protocols of management support in a fast- paced office environment. Skilled in managing multiple projects. Efficient, organized, self-starter with good analytical, follow-through and decision making. skills. Convincing and credible communicator with customers, coworkers and senior management. Outgoing personality enhances all aspects of customer service. Key skills include:
• Customer Service / Care • Project Management
• Strong Verbal and Written Communication • Data Entry / Management / Capture
• Notary Public • Readily grasps new concepts
• Advanced Microsoft Office Suite • Order Processing / Vendor Oversight
• Cost Efficiencies • Regulatory Compliance / Certified Paralegal Authorized to work in the US for any employer
Work Experience
Rental Assistance Associate
Staffing Solutions Enterprises Inc
July, 2022 to December 2022
Assignment at Cleveland Housing Network, process rental assistance applications, working with both tenants and landlords, to provide rental assistance. Use of Salesforce, Excel and other Microsoft applications. Ability to determine income requirements. Member of the escalation team which provides extra support for escalations of file that had court dates to avoid evictions. Contact Tracer
Staffing Solutions Organization LLC
May 2021 to June 2022
Conduct case interviews with covid patients via phone using Amazon Workspaces and Amazon Connect. Update state medical records with information gathered in interviews. Follow up with household contacts to control the spread of covid. General data entry for other areas including closing cases and updating existing files. Monitor contacts for symptoms and convert to probable cases if necessary. Also monitor inbound line for incoming return calls from cases who were contacted from the various deployments. I trained new employees in our deployment in the proper processes for case interviews. I was also called on to have new employees shadow me on inbound, as well as other jurisdictions. I have been called on to handle case interviews outside of my deployment for any surges. Processor
Javitch Block LLC
March 2018 to April 2021
Processing lawsuits for attorney signature. Printing and preparing for attorney approval. Notarizing upon request. Suit prep. Communications with clients regarding liens.
Administrative Assistant
Nexeo Solutions - Twinsburg, OH
February 2017 to July 2017
Process bills. Prepare shipment paperwork such as certificates of analysis and safety data sheets.
Administrative Assistant
DRB Systems (Superior Staffing) - Akron, OH
August 2017 to September 2017
Administrative support for purchasing department Ordered supplies and equipment for POS systems at car washes
Administrative Assistant
CPI - Solon, OH
2015 to 2016
Provided administrative support to brokers in New York region for all benefits providers for clients in New York state.
• Communicated with clients regarding information needed for 1095 preparation.
• Prepared proposal spreadsheets for clients for the purpose of comparing prices of health insurance costs. This included health, vision, dental and life insurance.
• Extensive use of Microsoft Excel for purposes of proposal spreadsheets, as well as data input for 1095 generation.
Administrative Assistant
Automated Packaging Systems - Garfield Heights, OH 2014 to 2015
Garfield Heights / Bedford Heights, OH 2014 - 2015 Global leader in designing and manufacturing bag packaging systems. Administrative Assistant
Provided administrative and clerical support for Plant Manager at Garfield / Bedford plants and Production Manager at Garfield.
• Entered labor statistics data in order to provide Human Resources production information for individual employees.
• Posted daily information for production on bulletin boards regarding new hires, job postings, corporate information and upcoming events.
• Worked remotely between Bedford and Garfield facilities using a laptop computer.
• Maintained and tracked attendance records as well as other HR functions at both plants.
• Entered information regarding incoming material issues at both plant locations including completed print rolls, press numbers and press operator data.
• Maintained scrap records for Garfield plant which was integrated into requisite financial information for the company as a whole.
• Updated information on the plant TV for disseminating information throughout the Garfield plant. Also updated bulletin board information at Garfield and Bedford.
Administrative Assistant
Superior Staffing, Jo-Ann Fabrics - Hudson, OH
2014 to 2014
Temporary position for a key corporate client. Provided administrative and clerical support to the Vice President of Omnichannel and Vice President of Marketing. Recorded emails for Jo-Ann competitors for purposes of tracking for Omnichannel.
• Answered phones for both vice presidents, took accurate messages and utilized tact and social sensitivity as needed.
• Arranges meetings and travel schedules for both executives ensuring all requests for accommodations were met in an accurate and timely manner. Executive Administrative Assistant
Dots, LLC - Glenwillow, OH
1998 to 2014
Provided administrative and clerical support for Vice President of Distribution.
• Initiated utilities and phone service for new stores along with submitting requests for phone repairs. Also ended service for closing stores. Interacted with landlords and their project managers in order to initiate meter installations when necessary.
• Performed record keeping including department budget, temporary workers' hours, and Distribution Center labor report.
• Ensured vendor compliance including initiating processing chargebacks and following up with vendors when necessary.
• Played key role in move of Dots to Glenwillow. Involved in negotiations for services for Dots NYC merchandising center. Point of contact for PO’s and ordering for new building.
Education
Bachelor of Arts in Political Science
Miami University - Oxford, OH
Certificate in Paralegal
American Paralegal Institute - South Euclid, OH
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