Service Representative Customer Support

Megan Britton

Phone:276-***-**** Email: **************@*****.***

GOAL Interview for a customer service position.

PROVEN RESULTS AND ACCOMPLISHMENTS

Providing excellent customer service in previous jobs.

Effective problem solver listening to issues and exploring all options to resolve problems for customers.

Computer savvy, able to navigate between many different screens, troubleshoot and correct problems on computers, software and hardware.

Able to keep a calm and pleasant demeanor while working in fast paced often stressful situations.

Education

Thomas Walker High School-High School- Diploma 2010

PROFESSIONAL EXPERTISE

Senture Customer Service Representative

Corbin, KY November 2021 to February 2022

Provide prompt customer support with quality

Skilled in multi-tasking, answering calls, navigating several open windows,

Managed 80+ calls per day

Maintained average handle time within performance standards

Worked multiple applications and programs in order to research, validate and provide

necessary customer support

High proficiency in answering questions regarding customer accounts

ACT Customer Service Representative

Paintsville, KY March 2022 to August 2022

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records.

Answered customer telephone calls promptly to avoid on-hold wait times.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Responded to customer requests for products, services and company information.

References

Upon Request

Contact this candidate