Lukeiara Crawford

**** ******** *****

Apt ***

Chesapeake VA 23321

757-***-****

adue51@r.postjobfree.com

EXPERIENCE

Sweeping Clean, Portsmouth, VA — Customer Service Rep

March 2015 - Current

●Cash Handling - Payment Processing

●Respond to the problems of the customer promptly

●Initial Point of Contact with the customers via emails, over the phone, or face to face

●Coordinate with the internal department to find solutions and resolve matters

●Schedule estimates for services

●Conduct courtesy follow up calls

●provide pricing for offered services

●Answered all incoming calls and handled caller’s inquiries.

●Provided administrative services to the office manager

●Call escalation to proper supervisor

N. Joseph Marketing, Chesapeake, VA — Customer Service Rep

February 2013 - December 2015

●Answering incoming inbound calls

●Relaying and routing verbal and written messages and placing telephone calls or arranging conference calls as directed

●Performing Clerical duties

●Answer customer questions or complains

●Provide information for potential clients

●Schedule appointments

●Knowledge of company policy and procedures

●Assist with all marketing materials

EDUCATION

Deep Creek High School, Chesapeake, VA — H.S. Diploma

Graduated 2011

Bryant & Stratton, Virginia Beach, VA — A.A.S Medical Assistant

Graduated 2015

Centura College, Chesapeake, VA — Registered Phlebotomy Tech

Graduated 2017

SKILLS

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Medical Terminology

Professionalism

Communication Skills

Technology Skills

Multitasking Capability

Data Entry

Filing

Office Equipment

Time Management

Written Communication

Customer Service

Client Relations

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