Selassie Hayibor B.Pharm, MSc.

Dallas, TX adue4f@r.postjobfree.com 704-***-****

Certified Project Management professional and Licensed Pharmacist Manager with over sixteen years' experience in Extraordinary Customer Care, Pharmacovigilance, Pharmacy Regulation and Specialty Pharmacy. Key strengths include Quality Assurance, Project Management and Performance Improvements in business operations for quality patient care and revenue growth through team-member engagement.

Creative problem solver with ability to negotiate and resolve conflict to improve morale.

Decisive team leader with experience in hiring, coaching and retaining talent as well as developing and maintaining productive relationships with customers and team members at all levels.

WORK EXPERIENCE

Community Pharmacist Store Manager December 2017 - Present levels.

Walgreens Specialty Pharmacy - Dallas, TX

Manage and coach staff of 4 pharmacists and 6 techs in administering the Three Rs – right drug, right patient and right dose.

Increased gross revenue from $48M in FY20 to $52M in FY21 to $55m in FY22 through engaging more clinicians, improving patient care and initiating community engagements such as AIDS Walk.

Coach team to genuinely care for patients and team members and routinely celebrate them through peer recognition

Provided counsel to patients on how to maintain general and mental health.

Community Pharmacist Manager September 2016 - December 2017

Walgreens Specialty Pharmacy - Dallas, TX

Awarded “most engaged” store of the year for advocating exceptional customer service.

Participated in hiring processes.

Collaborated with prescribers to confirm dosage, formulation, brand requirement or generic equivalent.

Retail Pharmacist Manager April 2014 - September 2016

Walgreens Retail Pharmacy - Dallas, TX

Led staff to achieve Key Performance Indicators (KPIs) through targeted training, resulting in 10% revenue increase and reduced staff turnover.

Prescription count increased 5% by engaging clinicians, health officials and other pharmacy partners.

Retail Pharmacist Manager September 2007 - April 2014

Walgreens Retail Pharmacy- Belmont, NC

Administered Walgreens’ premier community immunization by publishing advertisements on job boards and organizing social awareness drives at YMCA and Post Offices.

Increased prescription orders by 10% and generated revenue growth at this 24-hour store through training staff and quality patient care.

Technical Skills

SQL, Workforce Scheduler, Kronos, Salesforce, Intercom Plus, MS Word, Excel, Access, PowerPoint, One Note, Windows, Microsoft Teams, Zoom

Education

Pharmaceutical Technology (Distinction), Kings College, University of London, England

Bachelor of Pharmacy (B.Pharm), Kwame Nkrumah University of Science and Technology, Ghana

Licenses/ Certifications

Licensed Pharmacist - North Carolina and Texas

Certificate in Project Management, Cornell University