Customer Service Rep

LASHON HAWTHORNE

***** ***** ***** **., *******, TEXAS 77429 832-***-**** adue48@r.postjobfree.com PROFESSIONAL EXPERIENCE

AMERICAN FINANCIAL NETWORK [Mortgage Lender]

Houston, TX - Loan Officer, 4/2022 – Current

• Performing pre-qualifications for residential and commercial clients through application submissions.

• Analyze information for disclosing, solicit residential mortgages from various sources and provide price and package options that best fit client’s circumstance.

• Customer interaction to inform and provide high quality customer service. ROBERT HALF – STRIDE HEALTH [Temporary] – Remote

Customer Service Rep./Insurance Agent, 10/2022 – 12/2022

• Enrolled, trouble shoot and provide insurance guidance for customers regarding various types of insurance programs for multiple states. Utilizing numerous platforms during the annual open enrollment season for the marketplace health insurance coverage and beyond.

COLONY BUILDERS, INC. [General Contractor]

Houston, TX - Office Manager, 1/2020 to 3/2022

• Fully managed company wide accounting and reporting functions, including full cycle accounts payable matching, batching and coding invoices and perform monthly bank reconciliations and reporting.

• Collaborate extensively with vendors to maintain job supplies, materials and sub-contractor agreements.

• Prepare customer job’s including permits, HOA applications for initial job take-off.

TURF PLUS MANAGEMENT [Landscape Management]

Cypress, TX - Office Manager, 04/2019 to 01/2020

• Process all accounts payable and receivable transactions for multiple checking and credit card accounts.

• Process weekly payroll for 15-20 employees and varying sub-contractors and commissioned employees.

• Prepare payroll taxes and sales tax reports and payment submissions weekly/monthly/quarterly.

WOMEN’S BUSINESS ENTERPRISE ALLIANCE [Resource Center] Houston, TX - Accounting Director, 10/2017 to 03/2019

• Implemented all aspects of accounting including fixed assets, draft and adhere to budget goals, monitor cash flow, complete month-end financial reporting for (2) organizations while adhering to GAAP standards.

• Regularly analyzed balance sheet accounts for deferred revenue payments for multiple departments, planned events and donations to ensure reclassification of revenues in proper months.

• Maintained and performed quarterly reporting to facilitate thorough financial and internal programmatic audit for U.S. SBA grant funding. INDUSTRY EXPERIENCE

• Retail

• Non-Profit

• Construction

• Computer Technology

• Mortgage Loan Officer

NMLS # 1655563

• Insurance Agent

License #2338518

• TX Notary Public

ID# 13294669-6

RELEVANT SKILLS

• QuickBooks

(Desktop & Online)

• Oracle

• Encompass

• CRM

• Slack

• Microsoft Office

• SBA Grant Financials

• Data Analysis

• Financial Preparation

• Budgeting

• Google Drive

• Negotiating

• Forecasting

• Project Management

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