JACQUELINE D. GREGORY

Augusta, Ga 309**-***-*** *554 or 706-***-**** adue43@r.postjobfree.com Professional Summary

To obtain a fulfilling career with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage productivity and reach my goals. I am seeking a career with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. My goal is to manage high-volume paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self- motivated and reliable with excellent teamwork, problem-solving and organizational skills. Skills

• Customer service

• Documentation

• Finance

• Forms

• Insurance

• Legal

• MS Excel

• Office

• MS Word

• Pricing

• Spreadsheets

• Scheduling

• Appointment Setting

• Meeting arrangements

• Office administration

• Payroll and budgeting

• Credit and collections

• Recordkeeping

• Bookkeeping

• Multi-line phone proficiency

• Program files maintenance

• Scheduling and calendar management

• Filing and data archiving

• Documentation and control

• Administrative support

• Billing

• Computer literacy

• Content

• Contracts

• Counseling

• Credit

• PowerPoint

• Policies

• Sales

• Travel arrangements

• Budgeting

• Travel Arrangements

• Project planning

• Office management

• Writing reports

• Paperwork drafting

• Transcription and dictation

• Meeting minutes

• Customer and client relations

• Social media knowledge

• Business correspondence

• Employee timesheet processing

• Sorting and labeling

• Travel planning

• Mortgage loan expert

• Prospecting Clients

• Financial transactions expertise

• MS Office

• First Aid/CPR

• Business operations

• Team building

• Appraisal compilation

• Processing Procedures

• Contract Finalization

• Information Verification

• Financial Document Review

• Interviewing

• Customer relations and communications

• Payment collection

• Loan Processing

• Relationship development

• Team management

• Process improvement

• Problem resolution

• Budgets

• Application Preparation

• Created Reports

• Insurance Knowledge

• Interviews

• Legal compliance

Work History

Finance/ Accounting Technician

City of Augusta – Richmond County

Housing and Community Development

• Assisting with full cycle Accounts Receivable and Accounts Payable processes

• Reconcile and balance general ledger accounts

• Carrying out alternate duties and taking part in special projects as assigned

• Perform data entry

• Make monthly journal entries

• Assisting with audit fieldwork for both financial and operational audits

• Analyzing and adjusting account discrepancies

• Strong communication and social skills and able to receive criticism well

• High-level understanding of Microsoft Excel (PivotTables, lookups)

• Annual Inventory experience

• Aging Reports experience

• Adeptness in journal entries

• General familiarity with month end closings

• Knowledge of Accounts Receivable (AR)

• Demonstrated knowledge of account reconciliation

• 10 Key Accounting experience

• Outstanding data entry skills

• Applicants are recommended to hold an AA or BS/BA degree in Accounting, Finance, or Business

• At minimum, 2 year of relevant accounting experience

• Attention to detail and ability to follow standard procedures is a requirement

• Eagerness to work independently as well as part of a team with flexibility and willingness to learn and take initiative on variety of tasks and projects Access Administrator 11/2020

Southern Nuclear Operating Co assigned to Plant Vogtle through E-Group – Waynesboro, GA

• Demonstrates ability to perform entry-level access management and access rule analysis.

• Provides customer support and project management support.

• Gathers information and defines new users to access control systems across multiple applications.

• Deletes and modifies users according to enterprise policy and standards.

• Supports end users in the access-related issues, including passwords and access rights.

• Provides access support in a 7 X 24 Tier 1 environment.

• Performs related responsibilities as required.

• Proctors’ psychological assessments

• Conducts biometrics/ fingerprint scanning.

• Schedules individuals for onboarding process and assists as needed. Program Assistant 09/2019 to 10/2020

ECRH/Gracewood – Gracewood, GA

• Perform administrative support duties, manage program or office documentation, and coordinate conference calls or travel arrangements.

• Coordinate with upper management to define program goals and fiscal objectives.

• Act as representative for program to internal and external partners and respond to inquiries.

• Serve as primary contact person and subject matter expert for program policies and procedures.

Branch Manager 01/2016 to 06/2018

One Main Financial – Waynesboro, GA

• Cultivates new and repeat loan business from internal and external assigned sources and initiates sales; solicits potential new key accounts, meets predetermined sales goal and participates in activities to promote company's products and services.

• Assures compliance to company guidelines and regulatory requirements in every state.

• Analyze applications and credit report, investigate and verify customer information; present loan, insurance products and close sales; process transactions affecting customer accounts, process loan applications, sales finance contracts, insurance claims; schedules loan closings; gather and prepare assigned reports; originated and closed mortgage loans.

• Ensures all documentation follows company policy and meets regulatory requirements.

• Composed customer accounts before, during and after sales, accept and post payments, and handle general questions concerning customer accounts.

• Recommended loan approvals and denials based on customer loan application reviews. Senior Mortgage Loan Originator 01/2013 to 01/2016 One Main Financial – Waynesboro, GA

• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

• Created strategies to develop and expand existing customer sales, which resulted in 60% increase in annual sales.

• Reviewed over 10 to 20 financial statements per day on average.

• Recommended loan approvals and denials based on customer loan application reviews.

• Originated, reviewed, processed, closed and administered customer loan proposals.

• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

• Successfully closed average of 20 to 30 loans per month.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Drove operational improvements which resulted in savings and improved profit margins.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Monitored social media and online sources for industry trends.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Handled 30 to 40 calls per day to address customer inquiries and concerns.

• Successfully closed average of 30 loans per month.

• Developed prospects for new loans by conducting 300 cold calls weekly. Dealer Distributor/Product Support Specialist 01/2004 to 01/2005 Electrolux – Augusta, GA

• Review service invoices for resolutions regarding various electronic and maintenance devices including but not limited to refrigerators, kitchen appliances, lawn mowers, weed eaters, etc.

• Courteously and promptly resolved dealer and service issues in a timely manner.

• Process product dispositions forms ascertaining that pricing and billing content was accurate.

• Maintain assigned dealer accounts and daily updates related spreadsheets/ other duties as required.

• Continually expanded knowledge of Electrolux product line.

• Researched product's technical specifications and accurately communicated information. Detention Officer 01/1997 to 01/2003

Mecklenburg County Sheriff's Office/ Charlotte INC

• Provide overall organization and effected preparation of individual, including control, counseling, inmate training, health assessments and transporting inmates within the facility.

• Coordinated the whereabouts of the officers, inmates and the public.

• Efficiently and skillfully developed the ability to adapt to an environment of advancing technology with automated controls supported by computer software that requires computer literacy.

• Processed legal documents such as affidavits, inmate tracking logs, petitions, arrest records, etc.

Education

Business Administration 2013

Strayer University

Business Administration 2008

University of Phoenix

Certificate - Criminal and Detention Officer Training 1997 High School Diploma 1992

T W Josey High School

Affiliations

• Freemason

• She Blossoms

• Notary

Additional Information

• LICENSES/CERTIFICATIONS: •, Licensed Mortgage Loan Originator- NMLS 192463/26061/ Georgia Insurance License -743364/ Notary of Georgia expires June 2021

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