DONNA FITZGERALD

adue3v@r.postjobfree.com

804-***-****

**** ***** **, ********, ** 23222

PROFESSIONAL SUMMARY:

An expert in administrative services dedicated to the profession with 25 years of experience. Work history includes data entry, customer service, accounting, mortgage review and various clerical services. Assertive in completing tasks autonomously and efficiently. Also works well as a team, collaborating with leadership and colleagues. Proven ability to remain calm under pressure and skillfully handle high-stress situations. Consistently developing strong relationships with peers and providing excellent customer service.

EDUCATION:

2013-2011 Medical Billing Specialist /Administer

Fortis College- Richmond, VA

1988-1990 Associate Degree in Accounting

Kee Business College- Richmond, VA

SOFTWARE CAPABILITIES:

●QuickBooks

●Microsoft Office (Word, Excel, SAP, Citrix, CBMS, OFS, Outlook, PowerPoint)

●ICD-9 CM CODES/CPT Codes

●Medical Claim Processing

●CMS-1500 Insurance Claim Form

●Dialogic

●Optima

●Tricare Account Receivable

PROFESSIONAL EXPERIENCE:

May 2022 to present Senior Administrative Assistant

Expedite Technology Solutions, LLC; Richmond, VA

●Providing high skills level administrative support including complex and confidential functions.

●Making arrangement for presentation materials and equipment and ensuring all event and meeting for the manager and department.

●Researching, analyzing and summarizing data for reports.

●Responding to inquire emails and collecting data for STD/FMLA claims.

August 2021 to January 2022 Administrative Personnel

AMI Staffing; Los Angeles, CA

●Temporary travel assignment for an Administrative’ position.

●Verification of each students, staff members, others afterschool members and parents.

●Collected and validated client’s information into a government database.

●Provide clients previous testing results for the Corvid -19 testing.

March 2021- June 2021 Administrative Personnel

Favorites Staffing; Los Angeles, CA

●Temporary travel assignment for an Administrative’ position.

●Confirm appointments and patient demographics to establish records.

●Collected and validated client’s information into a government database.

●Provide clients resources for the Pfizer and Johnson & Johnson vaccines.

●Assist to monitor clients after vaccine administration.

August 2020- Jan 2021 Administrative and Office Specialist III

22nd Century Technologies LLC; Richmond, VA

●Temporary position as a subcontractor for Virginia State Elections

●Verification of the independent candidate filings requests and candidate of the Presidential Elections.

●Verifying and sorting paper and electronic applications.

●Provide customer service and answering incoming calls to the facility.

●Completes operation requirements by assigning administrative projects and expediting work results.

Aug 2019 - June 2020 Operation Specialist

ICONMA; Richmond VA

●Office Specialist submitting letters and statements to cardholders.

●Implement requests from customers for general information terms and agreements on credit cards.

●Utilize computer skills, data entry, spreadsheets, and office editing.

●Assisting agents and office managers in transferring documents into customers files

Oct 2009 - Jul 2013 Medical Billing Administrator

Gastrointestinal Specialist, INC.; Richmond, VA

●Completing transactions, entering charges and receipts, insurance claims, and identifying billing codes entered by medical personnel.

●Accurate and time efficient data entry.

●Working on Optima and Tricare AR, sending claims and accepting/rejecting reports.

●Fulfilled systems such as Citrix, Allscripts, MedTech, and Touch-charts.

●Inclusive office directing phone calls, addressing needs of the customers, handling office mail, and closing out daily and monthly reports.

Jan 2009 - Feb 2010 Tax Associate

H&R Block; Richmond, VA

●Seasonal position

●Assisted with client’s preparation and processing federal and state tax returns.

●Advised clients about the current Virginia State Laws.

●Educated clients on tax preparations with excellent customer service skills to retain clients.

Sep 2000 - Dec 2008 Mortgage Reviewer / Application Processor

SunTrust Bank; Richmond, VA

●Reviewed various commercial and individual loans to ensure accuracy and uphold FHA, VA, and Construction Loan guidelines.

●Identified and verified documents such as: credit reports, appraisals, deed of trust, note, title policy, and HUD-1 settlement statement.

●Utilized various spreadsheets and processed the business banking applications online.

●Inquiry DDA Reports such as checking, saving, money market and other loans by using mainframe, citrus, credit desk and baker hill applicant programs.

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