Rennie O. Chalkley

**** *** ***** ****

Midlothian, VA 23112

804-***-****

adue3d@r.postjobfree.com

Summary

Dedicated individual with a proven track record for leadership and organizational skills. Over 17 years of exceptional customer service management.

Experience

Richmond VA Insurance Agency, North Chesterfield VA 8/2021- Present

Licensed Insurance Agent/CSR

Issued/Quoted future and current insured’s home, auto, boat, and motorcycle premiums

Applied payments to insureds policies

Processed claims on insureds policy

The Results Companies, Midlothian VA

2/2018- 7/2021

Supervisor

Directly managed a team of 10 or more phone advocates

Assisted advocates with functionality and basic troubleshooting of product or account issues for viewers

Maintained target levels of performance required by the client

Conducted mandatory phone call monitoring and desk-side coaching to ensure that all advocates were providing the level of customer service that was required

Conducted interviews

Community Loans of America, Richmond VA

6/2006-2/2018

Branch Manager

Managed and trained all new hires

Prepared and executed all legal actions against delinquent customers

Conducted monthly and weekly audits of all past and present customers’ accounts

Handled all escalated customer service issues

Collected on all 45+ days of delinquency

Delegated various tasks and responsibilities

Education

Certification of Completion in Medical Assistant GPA 3.0 Skills

Microsoft Office-Word, PowerPoint, Excel, Outlook

Salesforce, IMS

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