Customer Service Warehouse Specialist
Resume:
FRED JACK ************@*****.***
FJ *676 Pennsylvania Ave. # 192],
Dubuque, IA 52002
PROFESSIONAL SUMMARY
Motivated [Job Title] with [Number]-year background in customer service. Skilled at
upselling, cross-selling, and training new employees. Well-versed in [Type] software.
Diligent Customer Care Representative accustomed to working independently and
collaboratively in direct response to customer care and support requirements. Strong
ability to communicate and maintain accurate records. Decisive problem solver with an
enthusiastic attitude and desire to please consumers.
Driven [Job Title] with experience communicating with clients to answer questions and
support needs. Quality-driven when listening carefully to questions, researching correct
answers, and transferring or escalating calls requiring high-level responses from other
departments or supervisors. Talented at documenting detailed caller interactions to
record for tracking and smooth future communication.
Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and
quickly resolve customer complaints and address issues. Offering skills in call control,
order management, and team collaboration. Effortlessly engage customers with good
communication skills to boost satisfaction and build loyalty.
Passionate and detail-oriented customer service professional with [Number] years of
experience. Trained in and successfully execute conflict resolution. Eager to build
customer loyalty, applying interpersonal and good communication skills. Excellent time
management, problem-solving, and leadership abilities.
Hardworking and reliable [Job Title] focused on going above and beyond to support
team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities.
Motivated to continue to learn and grow as [Type] professional.
Dependable [Type] industry worker equipped for fast-paced work and changing daily
needs. Serves customers effectively with attention to detail and hardworking approach.
Seeks out opportunities to go beyond basics, improve processes, and increase customer
satisfaction.
Skilled team player with strong background in [Type] environments. Works well
independently to handle assignments and always ready to go beyond basics
assignments. Quick learner with good computer abilities.
SKILLS
Customer service excellence Customer service management
Community police services Community service
Service coordination Service order documentation
EXPERIENCE
Customer service representatives, Ace parking inc, Jan 2019 - Current, Phoenix, AZ
Responded to questions and followed up on customer interactions.
Provided expert service by communicating information to customers and following up
on promises.
Trained and developed new team members on customer service initiatives and
operational procedures.
Generated reports, correspondence, and documentation for internal and customer
use.
Security professionals, Trident security service, Jan 2018 - Dec 2018, Tempe, Arizona
Prevented [Type] service delays by effectively using slow periods to get ahead of
routine tasks such as restocking supplies.
Maintained and updated files and records to support efficient [Type] operations.
Carried out high-quality [Type] work with little oversight.
Reviewed activities regularly to identify opportunities for improvement.
Managed daily tasks consistently and sought out opportunities to go beyond
requirements and support business targets.
Reviewed incoming orders and assigned work to [Job title] to maintain demanding
schedule.
Assistant Security Supervisor, Allied Universal services inc., Jan 2013 - Dec 2017, Seattle,
Washington
Managed staff schedules and coordinated daily assignments for optimal security with
minimal disruption to operations.
Gave input on hiring decisions to help senior managers with decision-making and
helped coordinate training to bring employees up to speed quickly.
Detected and resolved personnel problems to keep team on-task and working well to
maintain effective security presence.
Formulated security action plans and analyzed data and trends to drive continuous
performance improvements.
Evaluated team personnel regularly to assess performance and eliminate any
performance gaps negatively impacting building security.
Assisted in planning and management of security department budget.
Enforced access rules and activity restrictions to best protect assets and personnel.
Collaborated effectively with fire, law enforcement, and medical personnel to
effectively handle advanced security issues and emergencies.
Reviewed existing security protocols to detect vulnerabilities and implement
corrective actions.
Monitored security and staff activities to identify and eliminate any compliance
concerns.
Recommended and evaluated product upgrades and physical security enhancements
to guarantee security and safety.
Investigated complaints and calls regarding accidents, hazards, and theft.
Minimized threats such as harassment through proactive strategies and careful
monitoring of the premises.
Identified and investigated possible security breaches such as [Type] and [Type].
Developed, implemented and enforced security standards to protect the
organization's personnel, visitors and assets.
Trained subordinates and non-security personnel in the correct methods for handling
security concerns.
Monitored entrances, exits and CCTV feeds on continuous basis to keep close eye on
movements of individuals and materials throughout facility.
Created and documented incident response plans to keep the security team ready for
any issue.
Responded to all types of crises, including medical issues and intrusion alarms.
Followed emergency response procedures to deliver initial medical care and secure
evidence of criminal activities.
Warehouse specialist II, Terra staffing group, Jan 2008 - Dec 2012, Everett, Washington
Maintained and updated files and records to support efficient [Type] operations.
Managed daily tasks consistently and sought out opportunities to go beyond
requirements and support business targets.
Reviewed activities regularly to identify opportunities for improvement.
Carried out high-quality [Type] work with little oversight.
Prevented [Type] service delays by effectively using slow periods to get ahead of
routine tasks such as restocking supplies.
Reviewed incoming orders and assigned work to [Job title] to maintain demanding
schedule.
Police Lieutenant, Marshall Islands Police Department, Jan 1993 - Dec 2007, Majuro Atoll
, MH
Prepared reports and summaries of accidents, injuries, and incidents during shift.
Trained and monitored performance of junior team members.
Enforced compliance with established procedures and protocols governing [Type]
work.
Supervised daily patrolling operations during shift, assigning areas and monitoring
calls.
Acted as supervising security leader during special events such as [Type]s and [Type]s.
Responded to complaints from citizens about unlawfulness and disturbances.
Supervised special programs for crime prevention in targeted areas.
Organized campaigns for community awareness and outreach programs.
Maintained an air tight chain of custody for evidence gathered at accidents and
crime scenes.
Arrived at scenes to diffuse potentially volatile situations using verbal, physical, and
weapons-based strategies.
Responded to active crime scenes, aiding victims and apprehending suspects.
Patrolled assigned neighborhoods to identify and deter criminal activities.
Scheduled officers and assigned functions based on coverage requirements and
unexpected demands.
Used good interviewing and listening skills when talking to complainants and witnesses.
Reviewed case writeups to identify weaknesses and support the prosecution of crimes.
Wrote routine reports of criminal investigations and supporting evidence.
Served as an emergency responder to accident scenes, robberies in progress, and civil
disturbances.
Developed and improved departmental policies to meet changing internal and
community needs.
Monitored the work of subordinate officers to help each perform their job duties.
Worked with other law enforcement jurisdiction at municipal, county, state, and
federal agency levels in conducting joint investigations and operations.
Disciplined staff for violations of department rules and regulations.
Responded to calls concerning domestic abuse and used conflict resolution skills to
defuse emotional situations.
Maintained strong outreach with the local community to improve the success of all
departmental strategies.
Preserved safety and security of property, people, buildings, and residences.
Offered testimony as witness in municipal, county, and district courts for criminal and
non-criminal offenses.
Investigated criminal violations of law within city limits, gathering information to
support investigations.
Oversaw the proper collection, preparation and handling of evidence in criminal
cases.
Trained staff in proper police procedures to offer the best support to criminal cases
and avoid legal issues.
EDUCATION
High School Diploma, Academic studies Jun 1992
Seven Day Adventist Mission Academy - Majuro Atoll, MH
GPA [number].
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