Dedicated Customer Service Professional

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Customer Svc Advocate / Healthcare Administrators Inc / July 2021-

November 2021

Claims & Benefit Resolution.

Troubleshoot patient inquires & Call Transfers.

Patient Portal Live Troubleshooting Assistance.

Delivering umatched customer service satisfaction each and every call "creating my family-feel environment", warm and inviting, while also following all quality assurance procedures.

My customers leave every interaction with me, with no stone unturned & every inquiry addressed.

Client Services Rep / IQVIA- Optos Tech Support / February 2022 - July 2022

Work from home- call center- high volume of daily calls fielding calls for Optos Tech Support.

Case creation, escalations, and troubleshooting for Optos Tech Support.

Able to meet difficult performance metrics involving allotted call

"talk-time"- max time of 4 minutes long.

Superior skills being able to adapt to any environment, example being- I was trained in one day for my position at Optos as a special project and not what I was originally hired for, due to my advanced capabilities.

Dedicated Customer Service Professional

161 W Bulldozer Flts, Shelton WA 98584

Email: ******************@*****.***

Phone: 360-***-****

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