LYNDY BEUS

*509-***-**** * adudze@r.postjobfree.com * PASCO, WA 99301

Summary

Multi-talented Health Information Management Specialist with more than 15+ years of progressive experience in medical records management and administration as well as deep operational experience with medical office operations and workflows. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Successful at helping patients through every step of the healthcare process.

Skill Highlights

•Electronic medical records management

•Training and development

•Program development

•Hospital and medical office operations

•Workflow management

•Extensive HIPAA security and privacy knowledge

•Excellent customer service

•Conflict resolution

•Team leadership

•Document capture/indexing

•Quality initiatives, research & analysis

•File and data retrieval systems

•Data entry

•Medical billing

•Accounting support

•ICD-10 and CPT coding

•Insurance eligibility verification

•Medical terminology

•Spreadsheet and report development

•Ethical judgement

•Adapability

•Exceptional team player

•Attention to detail

•Time management

Experience 10/2020 - Current

Health Information Management Specialist, HPMC, Richland, WA

•Gather information from all relevant sources to perform the document capture process in the creation and maintenance of the medical record in the electronic environment.

•Maintain daily workflow, ensuring that records ae scanned in a timely and efficient manner.

•Review the record for accuracy and completeness, identifying inaccuracies and rectifying them.

•Review and accurately scan protected health information into the electronic medical record and indexing to the appropriate location in accordance with department policy and assure all standards are met.

•Protect the security of medical records to ensure that confidentiality is maintained.

•Perform quality assurance of paper medical records in healthcare and government environments and participate in quality assessments.

•Monitor electronic health record documents, working in multiple systems to identify issues and take corrective action for non-compliance.

•Collaboration with providers and other clinical departments when medical records or documents in the digitation process are needed for patient care.

10/2019 - 10/2020

Operations Assistant, Family Resource Homecare, Kennewick, WA

•Provide excellent customer service by fielding all branch calls and voicemails, addressing any needs related to scheduling and routing calls to appropriate supervisor or manager as needed.

•Use best practices to aid in the management of the client and caregiver's schedules to best meet their needs.

•Keep caregiver availability blocks and client schedules up to date.

•Accurately report staffing needs during morning meeting.

•Ensure that caregivers and clients are notified of any schedule or staffing changes.

•Receive, sort, and forward incoming mail, email and text messages.

•Ensure thorough documentation according to state and Department of Health regulations and company policies and procedures.

•Verify all shifts are completed and accurate for payroll and billing.

•Attend and participate in agency meetings and trainings.

•Adhere to all FRHC policies, procedures, and state or federal regulations.

02/2018 - 03/2019

Patient Relations Coordinator, Trios Health, Kennewick, WA

•Investigate patient complaints, provides crisis intervention and mediation for complex situations throughout the institution.

•Coordinate/participate in patient-staff conferences to develop contracts for challenging and/or non-adherent patients.

•Provide timely and appropriate support services to patients and families. Consistently develops and maintains collaborative working relationships with physicians, leaders, fellow team members, and other stakeholders throughout the organization.

•Demonstrate capabilities with Windows based so ware applications including word processing, spreadsheets and database.

•Review medical records seeking facts required for investigation/quality review.

•Educate patients and families on treatments, procedures, medications, continuing care and community resources.

11/2015 - 02/2018

Patient Access Scheduler, Trios Health, Kennewick, WA

•Coordinate, organize and manage all aspect of patient scheduling and/or registration of patients for diagnostic testing and procedures in a timely manner.

•Responsible for obtaining accurate patient information to ensure patient satisfaction; patient safety and hospitals quality measures are met.

•Obtain pertinent data for insurance and medical billing purposes for optimal reimbursement potential, while ensuring compliance with medical record, regulatory agency, and facility policies and procedures.

•Demonstrate team work orientation by cross training with other departments scheduling needs to provide resource as needed.

•Act as a liaison between the referring physicians, external providers and internal departments by delivering a seamless process that will assure physician and patient satisfaction.

•Assist patients with all aspects of insurance billing resolution or payments and document any information or conversations in the computer regarding the patient's accounts.

•Manage incoming phone calls and resolve patient inquiries and referred calls to appropriate departments.

05/2014 - 11/2015

Receptionist/Biller, Sam Datta, MD, Richland, WA

•Collect delinquent accounts by establishing payment arrangements with patients; monitor payments; follow up with patients when payment lapses occur.

•Maintain bad-debt report by tracking billings; monitor collections; compile information.

•Welcome and greet all patients/visitors, in person or over the phone; answer or refer inquiries.

•Register new patients and updates existing patient demographics by collecting patient detailed information.

•Verify insurance and eligibility information of all patients.

•Obtain authorizations/referrals as needed.

•Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

•Accept payments for services and providing receipts.

•Reconcile and post insurance payments and resolve any issues.

•Proofread/edit doctors' dictation notes.

07/2012 - 05/2014

Charge Specialist, KGH, Kennewick, WA

•Determine the charge hierarchy for infusion therapy.

•Complete the charges sheets for all drug administration charges for outpatients.

•Complete charge sheets for PICC lines for outpatient and inpatient.

•Identify procedures performed and enters charges for coding and billing purposes.

•Develop and implement audits to track documentation, efficiency and maintain compliance.

•Communicate regularly with physicians and nurses and provides education and training regarding clinical documentation needed to support accurate charges for services provided and to ensure compliant billing.

•Demonstrate proficiency in medical terminology.

•Knowledge of ICD-9-CM, CPT coding and Medicare regulations on charging and billing practices.

08/2010 - 09/2011

Release of Information Specialist, Healthport, Kennewick, WA

•Process all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

•Ensure that only authorized individuals had access to the patient's medical information and that all release of information was in compliance with the request, authorization, company policy and HIPAA regulations.

•Perform quality checks on all work to assure accuracy of the release, confidentiality, and paper invoicing.

•Maintain equipment in excellent operating condition and troubleshoot equipment issues with assistance from the Help Desk Department.

07/2003 - 09/2009

HIM Technician, Kadlec Medical Center, Richland, WA

•Manage, analyz and organize patient medical records and databases.

•Ensure that the patient's health information met medical, legal and ethical standards.

•Ensure that each patient's medical record is complete and confidential.

•Responsible for prepping, scanning and indexing all records and loose reports into computer system in a timely manner and accurately.

•Respond to staff requests for patient records by retrieving, copying and delivering medical files and microfilm records.

•Process incoming calls, chart requests, chart copies, and STAT dictation requests.

Education BAS Degree, Applied Management, Healthcare Administration

Columbia Basin College, Pasco WA

AAS Degree, Medical Billing & Coding Specialist

Montana State University, Great Falls MT

Medical Reimbursement Specialist Certificate

Columbia Basin College, Pasco WA

AA Degree, Business Administration

Columbia Basin College, Pasco WA

References Available Upon Request

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