DEBRA BUTLER

adudy9@r.postjobfree.com +1-405-***-****

CAREER SUMMARY

IT Professional with 20+years of experience, and a proven track record in all aspects of Operations, Project Management, Team Leadership, Service & Support, Information Assurance & Incident Response for the small, medium and large enterprise. I've had successful collaborative relationships with specialized IT teams and vendors to deliver projects, as well as ensure consistent high availability of critical systems and seamless disaster recovery plans. I’m adept at establishing and maintaining long- and short-range plans for managing infrastructure and application assets. I can identify, recommend and initiate projects that will advance an organization’s strategic goals, and ensure the highest degree of end-user acceptance and approval. My engineering background and experience makes me the ideal candidate to manage Engineering, Operations, Application and Infrastructure projects, or build teams to deliver critical IT, custom manufacturing or engineering services: Change, BU & DR, Upgrade, Migration, custom electrical, mechanical or cybersecurity-related design & build prototyping. I prefer to work in Project or Program Management with an established organization that demonstrates a dedication to best practices and shares my commitment to perpetual process improvement.

PROFESSIONAL EXPERIENCE

Sr. Project Manager, OMES in support of ODOT September 29, 2022 – October 31, 2022

TEK Systems, Oklahoma City, OK

Managed 6 Projects as part a conversion of the portfolio from MS Project Server to Service-Now, maintaining momentum while creating the project specific cost and resource plans in the new platform. Reported Status and created Change Requests through Service-Now. Created a new project from scratch in the new software. OMES has not yet implemented the Resource Management module in Service-Now.

Sr. Project Manager, ATCALS Sustainment Engineering October 17, 2016 – August 23, 2022

KBR, Oklahoma City, OK

Managed assigned Projects as part of the B-1 project support group at KBRwyle Aerospace, Midwest City, OK, until June 2017. Thereafter I managed engineering teams in support of projects for the Air Traffic Control and Landing Systems (ATCALS) Program in a matrixed organization, concentrating on Cybersecurity Projects, Custom Design, Innovation, Sustainment Engineering, and new technologies for the US Air Force. This role includes all aspects of traditional project and program management including budget, scope, quality, schedule, communication, risk, change and stakeholder management. Active Security Clearance: Secret. Used multiple tools for Project/Program Management: MS Project, Service Now, Deltek Suite.

Project Manager, GIS Infrastructure/Security Portfolio July 2015 – May 2016

Contracted to Hertz Corporation by Robert Half Technology Oklahoma City, OK

Project Manager for Global Infrastructure Project at the Hertz Corporation in Oklahoma City, through their PMO. $1.75M Capital Project. Collaborating with Assistant VP of Operations for the infrastructure upgrades of HW & OS on all servers with and EOL operation system. My role was to initiate the project with a Business case and costing model, working with the AVP, and to manage all subsequent phases of the project. I created remediation plans with a preference for Virtualization and Windows Server 2012 R2, wherever possible. 445 servers worldwide, in Europe, Asia, the US, and the Pacific Rim. I Drove discovery and remediation, created individual migration plans for each environment, alone or in collaboration with Hertz IT Teams. Facilitated communication between Hertz and their vendors, managed stakeholders, scope and budget, including financial planning and forecasting, for the project. Performed all the customary tasks associated with project scheduling and Change Control. Side deliverables included:

Recreated missing documentation and created documentation for the new IT footprint in each environment.

Modeled extended support scenarios for EOL servers, so executive management could choose one based on cost vs. risk.

Identifying security policy violations in legacy environments, corrected them in the new environments.

Sourced new Subject Matter Expertise, where needed.

Expanding VM space, with SAN, in 3 data centers worldwide, in support of the effort to consolidate equipment in these locations.

Tracked and reported on additional Windows 2003 servers in the project to integrate the Dollar Thrifty Auto Group with Hertz.

Evaluated space management in virtual environments, in consideration of acquiring better space planning/optimization/management tools.

Renegotiated a paperwork-intensive collaboration with an offshore IT vendor, streamlining processes in pursuit of time-savings.

Maintained the agility required to accommodate several business decisions that had the potential to derail the project: a 6-week long approval process to start, a spending freeze in Q4 2015, three changes in Project Sponsorship, a hiring freeze in Q1 2016, and a layoff of all Hertz IT employees announced in February 2016, made effective between March 15th and May 30th.

IT Consultant, Project Manager November 2013 – June 2015

Lindstrom Technology Oklahoma City, OK

Consultant for IT services company in Oklahoma City, supporting the IT and IS needs of Excalibur and Lindstrom client companies. Developed new business with Lindstrom Tech sales staff and executed new projects as assigned. Equal parts Project Management, Troubleshooting, Procurement, network planning and maintenance. Projects dominated by software upgrades, secure desktop imaging and server virtualization.

IT Consultant and Strategist January 2013 – November 2013

Excalibur Consulting, Inc Oklahoma City, OK

Field Consultant for a young IT services company in Oklahoma City. Our clients required business analysis and IT recommendations, sourcing of hardware and software solutions, and project planning and implementation. Excalibur Consulting was sold to Lindstrom Technology in November 2013.

Project Lead-Windows 7 rollout June 2012 – December 2012

TEK Systems for OneOK/ONG Oklahoma City, OK

Led mobile team of technicians through Oklahoma West region for the ONEOK group of companies, rolling out Windows 7 through in-place upgrade, with SCCM distribution, using ImageX and USMT tools for disaster recovery and data restores. Continually improving process to adapt to changing resources as we deployed our solution to remote parts of the state. Reported progress and projected goals daily. Maintained highest progress rate and highest level of customer satisfaction of any field team at ONEOK.

IT & IS Manager November 2006 – April 2012

Dale Rogers Training Center, Inc., Oklahoma City, OK

Managed all IT Projects, for 12 locations in Oklahoma, including civilian contract offices fulfilling DoD contracts at Tinker AFB, Altus AFB, Lockheed Martin and Government Services Administration in Downtown OKC. Projects ran with in-house and sometimes outsourced resources, including Infrastructure upgrades, ISP and OSP, hardware and software deployments, network, telephony, and timekeeping.

Set reasonable and attainable deliverables for IT projects, right-sourced projects to meet timeline and budgetary constraints.

Managed all aspects of Risk and Change.

Provided Board of Directors and Executive management with weekly and monthly progress reports on all IT projects.

Installed Fiber Backbone, upgraded wiring, and centralized print services.

Negotiated and maintained all lease contracts, service agreements and warranties.

Responsible for all IT & IS purchasing. Set naming standards, minimum hardware requirements, and network equipment refresh rates. Researched new technologies and presented NT scope papers to leadership with recommendations.

Engaged development partners and deployed ERP system: Microsoft Dynamics GP/CRM, and MITC Time & Attendance.

Wrote and submitted quarterly Board Reports consisting of issues, trends and notable events in IT.

Designed and Implemented projects to acquire and assimilate new businesses, including real estate.

Managed all Telephony accounts and services : PBX, Voicemail, Wireless, and ADSL services.

Security Administrator for all web-facing applications, Terminal Services, VPN, NDS, eDirectory, and online accounts. Maintained all domain leases through registrar, managed A records, MX records, and SPF records.

Managed BU/DR thresholds. Authored and implemented disaster recovery plan. Maintained Software Assurance and regular application upgrades.

Maintained asset inventory across all 12 locations statewide.

Mapped Network Infrastructure for Operations Department, maintained current updates of network/utility maps.

Led project to develop websites for 3 entities within the agency, including graphics, functionality and content; two with an Online Store and eCommerce.

Trained all payroll clerks for new applications and procedures. Documented standards and practices for all payroll preparations.

Fraud Investigator January 2005 – October 2006

Citizens Bank (RBS), Financial Crimes Division, Pittsburgh, PA

Responsible for preventing and mitigating losses resulting from deposit fraud for Citizens Bank North American, Midwest, Mid-Atlantic and new England regions. Tools included CICS mainframe Inquiry, ASI 19, ASI 16, PPS, ERNS, and Kiting fraud reports.

Independent Contractor October 2002 – January 2005

Site Consulting Services, Pittsburgh, PA

Web Solutions Provider for local businesses in partnership with Ivenue, an ASP hosting company.

Field Technician for Apex Systems, Inc. for the upgrade of recently acquired Mellon Bank branch offices by Citizens Bank in Southwestern PA. Installed and configured Cash Advance Terminals. Replaced hard drives on legacy Bunker Ramos controllers. Cabled controllers to new Motorola routers and attached branch systems to new Citizens Bank Mainframe/Unix network.

Installer/Field Technician for two contracts through ISSG, Inc. Office-wide PC refresh for a local mortgage company and a data migration project for a new fleet of laptops for Field Office managers at MCI. Configured email and connectivity to enterprise applications.

Senior Security Administrator at WESTINGHOUSE ELECTRIC April 1998 – November 2001

Marconi Services-The Americas (Formerly SMS and SARCOM), Pittsburgh, PA

Team lead for dedicated Security Administration team serving Marconi’s commercial clients in a centralized security administration and IT support environment for a team of 5 dedicated Security Analysts

Resolved all escalated issues pertaining to remote connectivity for Windows 95/NT/2000 operating systems. Supported remote connectivity through Citrix/Metaframe, RCO, SecuRemote, Checkpoint Firewall and Terminal Server. Supported Remote Security Model for all network services and applications.

Technical Writer for all security-related support manuals, which were published to the helpdesk analysts with the goal of increasing their first-call resolution rate.

Designed enhanced file system security on NT/2000 file, application and terminal servers.

Provided support for the implementation of Citrix Metaframe and Windows Terminal Server in a Windows NT/2000 enterprise environment.

Administered Terminal Server/Citrix Metaframe and FTP for hosted applications.

Resolved all Level 2 and Level 3 Security issues escalated from the Helpdesk.

Established and documented Netware 3x/4x security procedures and standards for the Level 2 Security Team and the Helpdesk. Trained all analysts to support new platforms.

Authored technical process for supporting mainframe security accounts, including TSO, IDMS, RACF, and CICS.

Senior Support Analyst

For the Westinghouse Electric Company. First Line customer support with escalation along prescribed paths.

Configured VPN and RAS for remote connectivity.

Maintained an 80% first-call resolution rate, and the highest customer satisfaction ratio in the department.

Supported client base of 10,000+ through two domain splits and one domain merge.

Technical Writer for 40+ support documents covering most common support calls.

Project Manager for the discovery phase of the SAP rollout to Westinghouse Electric Company, worldwide. Compiled discovery data related to OS, HW, SW requirements using SMS, and then used SMS to distribute new client applications, approximately 150 per day.

Provided Project Planning and Troubleshooting for all network upgrades.

Lotus Notes Mail administrator through two enterprise-wide upgrades, and one Exchange 5.5 rollout.

Provided network support for the upgrade of Novell servers and migration of Netware from Windows 3.x to Windows NT.

Level 2 resolution of all DNS/WINS/DHCP issues, Security Admin, Server outages, and Application outages in compliance with Change Management procedures.

Rolled out Outlook 2000 clients for newly implemented Exchange 5.5 mail solution. Administered Exchange Servers, enterprise-wide.

Technical Support Analyst

For the Customer Support Operations Center at what is now Siemens/Westinghouse Power Corporation.

Fielded 60-80 calls per day.

Supported project for trust-breaking and Lotus Notes server migrations.

Distributed mass software upgrades through SMS 1x, maintained SMS database.

Configured client PCs remotely in dial-up offices worldwide.

Authored technical support manual for RAS and RRAS services, supported worldwide mobile user community.

Member of Project team that delivered standard AV software to the enterprise. Install, configure and troubleshoot failed SMS distributions. Delivered disaster recovery following virus attacks.

Project Lead January 1998 – February 1998

Mellon Bank, Pittsburgh, PA

With Project Team at GTS LAN Support, for a Client32 upgrade for all PCs on the Novell 3.x-4.x network.

Migrated Bindery Servers to Netware 4.10, department by department.

Deployed and Configured Client32

Minimized data loss and loss of data integrity.

Configured centralized Netware Print Services for each department.

Redefined Netware file security as an additional deliverable within the project scope.

SKILLSETS

Adobe Photoshop, all MS Office Suites, HTML, Visual Basic, Lotus Notes Admin., Exchange Admin, GroupWise Admin, Change Management. Break-Fix, Domain Admin, Security Admin, NDS/eDirectory, Active Directory. Citrix Admin., Outlook, TCP/IP, Telephony, WLAN, PoE devices, SBX IP Phones, Hyper-V, vSphere, Project Design, Project Mgmt., Incident Response, SLAs, Strategic Planning, SAP, Microsoft GP.

Deployment: Win XP/7, SAP, GroupWise, Symantec EP, Print, NDPS, MITC, TimeClocks+, Dynamics GP, Virtual Machines, Microsoft Project, PowerPoint, Access, Word, Excel, Outlook

Helpdesk/Project Support Tools: Trouble Ticket 2000, Remedy, ConnectWise, Clarity, MS Project/Excel, Service Now

Technical Writing: Instructional, Business Case, Project Plans, Network Plans, SDLC, Strategic Plans, Network Mapping, 5-year Plan, Back-up and Disaster Recovery, Application test plans, Database Designs.

PROFESSIONAL AFFILIATIONS/Certifications

Project Literacy, Adult Education Instructor: Algebra I & II (volunteer)

PMI - Management Professional (PMP), 2017

Novell Netware - Certified Novell Engineer (CNE), 1997

Carlow University Alumni Association

Women in Aerospace (2021)

Brandeis University Alumni Association

EDUCATION

Certified Novell Engineer 4.x (CNE) Riverhead Training, Pittsburgh, PA 1997

Information Systems Management, BS Carlow University, Pittsburgh, PA 2005

Magna Cum Laude GPA: 3.89

MS Office Suite 2013 OSU-OKC, Oklahoma City, Oklahoma 2009

Windows 7 New Horizons CLC, Oklahoma City, Oklahoma 2011

Project Management Professional (PMP) OCU, Oklahoma City, Oklahoma 2016

Project & Program Management, MS Brandeis University, Waltham, MA 2021

GPA: 4.00

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