TIFFANY MACKEY

Customer Service Representative 678-***-**** adudy1@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative with 12+ years of diverse experience in customer service and retention. Proven ability to establish rapport with clients and exceed all expectations. Reliable and driven, with strong time management and prioritization abilities.

HIGHLIGHTS

•Patience

•Attentiveness

•Clear communication skills

•Tenacity

•Goal-oriented focus

•Closing ability

•Detail oriented

Empathy

EXPERIENCE

Cutie Pie Kennels, Powder Springs, Ga

Office Manager May 2018 – Still Employed

Organized breedings and managing databases

Deal with correspondence, complaints and queries

Process invoices and managing office budgets

Atlanta Oral and Facial Surgery, Douglasville, GA

Surgical Technologist September 2015 April 2018

•Reviewed patients chart and medical history

•Ensured the surgical tools were cleaned and sterilized before and after procedures

•Set up and prepared the surgery before the start of each case

Comcast Corp., Decatur, GA

Repair Specialist June 2011 – May 2013

•Established customer needs through enhanced probing techniques

•Determined and implemented basic strategies/techniques to

•Effectively resolve customer problems

•Assisted customers with getting their cable television service to work

Retention Specialist November 2007 – June 2011

•Evaluated customer's potential product needs and make appropriate recommendations

•Resolved customer complaints/concerns through active listening, and empathy

•Saved and retained Comcast customers by identifying reasons for request

EDUCATION

Chattahoochee Technical College, Acworth, GA

Surgical Technology Diploma, July 2015

•Certified Surgical Technologist

•Phlebotomy and IV Certification

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