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Customer Service Coordinator

Location:
Powder Springs, GA
Posted:
January 01, 2023

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Resume:

Meredith White

Professor Business Specialist

Powder Springs, GA 30127

adudxt@r.postjobfree.com

+1-404-***-****

• Superior customer service and business management knowledge, over 10 years experience

• Efficient, detail-oriented, highly organized

• Loyal, hard working, enthusiastic, honest

• Accounting knowledge, customer service, computer efficiency, graphics design, professional courier and delivery

• Proficient in Quick Books, Excel, Gold Mine, Microsoft Word, Credit Card Processing Merchant Services, Adobe Illustrator, Adobe Indesign, Photoshop, Microsoft Photo Editor, Windows, Excellent phone and written communication skills

• Clean driving, professional, and personal records Work Experience

Courier/Delivery Driver

DoorDash - Atlanta, GA

May 2021 to Present

Responsible for obtaining and delivery of orders placed by guest including but not limited to restaurant and retail throughout Atlanta and surrounding communities.

• Worked independently while maintaining clean reliable vehicle as well as safe driving record

• Maintained excellent working relationships with partnering businesses

• Excelled in customer service and satisfaction by completing orders in timely, efficient, and friendly manor

• Reached 4.9 star status within first three months of employment

• Consistently received positive reviews from guest noting efforts to go "above and beyond" for customer satisfaction (written reviews available)

Accounting Clerk

Five Star Foods - Marietta, GA

September 2019 to July 2020

Responsible for daily duties in high volume, fast paced accounting cash office for major distributor servicing numerous hospitals, schools, and various businesses in metro Atlanta area.

• Counted large volume cash bills taken from various vending machines across Georgia.

• Worked independently as well as with team

• Processed refunds, produced invoices for A/R

• Maintained relationship with drivers and facilities serviced

• Provided rolled and loose change for drivers daily

• Managed phone lines and routed calls

Money Services Agent

Walmart - Hiram, GA

September 2015 to September 2019

Money Services Agent - Sub Agent for Money Gram Financial Services

• Worked independently as well as with additional associates to provide efficient customer service and product knowledge

• Completed transfer transactions within the United States as well as internationally

• Recognized and reported fraudulent/illegal activity, assisted Asset Protection daily

• Responsible for accuracy and management of $60,000 or more transfers sent and received daily including high volumes in cash

• Stayed current with all policy as well as state and federal laws regarding all types of money services,

• Provided staff training and supervision of department

• Offered, understood and managed vast variety of account payments for various Fortune Five hundred companies

• Check cashing services up to $7,500

• First promotion within 4 months of employment

• Awarded employee of the month twice as well as numerous recognitions in four year period Practice Manager/Veterinary Technician

Banfield Pet Hospital - Smyrna, GA

February 2011 to September 2014

Provided and assisted with medical care to domestic animals while managing business practice and staff.

• Assisted and administered health care for domestic animals

• Managed and oversaw all day to day practice procedures

• Stayed current with latest products, procedures, and treatments

• Managed office accounts including financial, vendor partnerships, inventory and ordering

• Oversaw staff of 6 to 12 including all HR responsibilities and training

• Numerous recognitions including "Para of the Year" during first year of employment Business Manager

Aesthetic Marketing Concepts - Marietta, GA

February 2004 to August 2011

Business manager overseeing day to day practices in professional specialized marketing firm for Medical Aesthetic Practices. Providing patient education, branding, and increase to business revenue to practices and medical spas across U.S. and internationally.

• Client coordinator responsible for all forms communication between firm and clients, maintaining retention, meeting provided and,/or agreed deadlines

• Sales and marketing, branding specialist

• Obtain and process incoming sales, billing, proposals, invoices, accounts payable and receivable, maintained and balanced all office accounts

• Responsible for all duties H.R. including but not limited to new hire and payroll processing

• Assisted and wrote medical text for marketing, provided proofing and print sign off

• Received and assisted with all incoming calls, print, and telephone messaging scripts

• Managed production of patient education brochure sales and shipments

• Managed graphics design department and communication with clients

• Utilized graphic design skills creating customization for each medical office

• Managed and provided deliveries to local practices

• Maintained relationships with all outside partnerships and vendors

• Various travel, attended numerous trade shows, continuing education, and client practices within the U.S.

“Meredith is true quality and loyalty"

• Margaret Mitchell, Aesthetic Marketing Concepts President Customer Service Manager and Store Trainer

Cub Foods - Mabelton, GA

March 2000 to November 2003

Customer Service Manager and Store Trainer for all departments of large retail store. Providing best practices and reviews to staff of over 100.

• Coordinated all new hire orientation and training, coordinated yearly retraining for store staff

• Stayed up to date on company policy and state laws

• Oversaw daily frontend procedures and supervised staff members

• Managed service desk, including resolution to guest concern

• Store accounting and bookkeeping, check coding, balancing incoming sales/cash drawers and deposits

• First promotion received within three weeks of hire, second promotion with in fourth week

• Responsible to provide, update records, and keep current all employees to state laws and corporate policies including but not limited to OSHA, harassment, alcohol/tobacco Education

High school diploma

Skills

• • Over 10 years customer service and business management • Efficient, detail-oriented, highly organized • Loyal, hard working, enthusiastic, honest • Accounting knowledge, customer service, computer efficiency, graphics design • Proficient in Quick Books, Excel, Gold Mine, Microsoft Word, Credit Card Processing Merchant Services, Adobe Illustrator, Adobe Indesign, Photoshop, Microsoft Photo Editor, Windows, Excellent phone and written skills (10+ years)

• Driving

• Delivery driver experience (8 years)

• Branding

• Accounts Payable

• Bookkeeping

• Office Management (10+ years)

• Social Media Management (8 years)

• Van driver

• Accounts Receivable (10+ years)

• Adobe Acrobat

• Marketing (8 years)

• Microsoft Office

• Human resources (10+ years)

• Digital marketing (8 years)

• Courier (8 years)

• Veterinary technician experience

• Animal care

• Management (10+ years)

• Sales (10+ years)

• Project management

• Leadership (10+ years)

Awards

Para of the year

2012

Para of the year more commonly known as employee of the year, Banfield Pet Hospital Certifications and Licenses

Advanced Grammar and Communucation

April 2009 to Present

Attended and completed continuing education course for grammar and writing to aid in client communication and professional growth.



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