Ashley Taylor

SUMMARY

Customer-obsessed support professional looking to use my interpersonal and

problem-solving skills to deliver swift resolutions. Offering quality and adaptability. Highly organized, proactive and punctual with team-oriented mentality.

EXPERIENCE

Empyrean Benefit Solutions - Customer Serv. Rep.(REMOTE) Houston, TX 09/2022 - Current

● Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality

● Assist in preparation of daily, weekly, or monthly reports

● Completes tasks, generates letters and files associated paperwork

● Effectively interact with all team members for purpose of resolving participants or clients needs

Fidelity Information Services - Fraud Specialist (REMOTE) Houston, TX • 12/2021 - 10/2022

● Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

● Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

● Determined existing fraud trends by analyzing accounts and transaction patterns.

● Exceeded customer satisfaction by finding creative solutions to problems. Home Depot - Appliance Sales Specialist

Houston, TX • 09/2020 - 10/2021

● Promoted company programs, warranty sales and seasonal promotions to boost sales.

● Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.

● Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.

● Established business relationships through email marketing and phone calls to generate repeat customers.

New Haven Assisted Living And Memory Care - Caregiver Tomball, TX • 01/2020 - 08/2020

CONTACT

adudwa@r.postjobfree.com

832-***-****

Houston, TX 77086

SKILLS

● Visual Representations

● Customer Service

● Project Leadership

● Color Scheme Coordination

● Interior Planning

● Adaptable and Flexible

● Time Management

● Computer Proficiency and

Microsoft Office

● Display Setup

● Problem-Solving

● Strong Communication and

Interpersonal Skills

● Teamwork and Collaboration

EDUCATION AND TRAINING

High School Diploma

Klein Forest High School

Houston, TX • 06/2018

Bachelor of Business Admin.

Lone Star College System

Tomball, TX

● Monitored vital signs and medication use, documenting variances and concerning responses.

● Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.

● Prepared food and helped patients eat to support healthy nutrition.

● Worked with patients and families to design meal, rehabilitation and other plans for long-term success.

Target - Softlines Team Member

Houston, TX • 06/2019 - 01/2020

● Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

● Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

● Kept team on track by assigning and supervising activities and giving constructive feedback.

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