• Anne Wambugu

adudun@r.postjobfree.com

+971*********

ACHIEVEMENTS: -

o BP Achieved o Audit results:

: :

100% of all store within my AOR, 2019 (11 stores in total) 100% of all stores audited in 2018 and 2019, achieved Green rating

( 11 stores in total) Only 3 stores Audited on 2020 and achieved

:

o Completion of CL E checkpoint, for Area manager position (June 2018) o Completion of Grow with Us – Alshaya Programme, Becoming a Senior Professional -OPS (2016) o Training Staffs and Managers in UAE, within Aurora, as well as develop the internally promoted Aurora Training Manager, with Brand Specific training.

o Key player for successfully opening/ refitting multi brands in UAE (Abu Dhabi, with a total number of 8 new store openings (2012-2019), including new mall openings. o Training 18 newly joined staffs in Oasis Marina (for Aurora stores opening in Yas Mall) 2014 MIDDLE EAST EMPLOYMENT HISTORY:

M.H. Alshaya

August2018-December 2021. Retail Area Manager: MultiBrands–UAE&Bahrain Burton, Coast, DP, Evans & Wallis

o Successfully manage operations for 37 stores

o Accountable, through a team of managers, for store operations, employee development, marketing, and visual merchandising across 5 brands. Actively contributes to development of business initiatives relevant to brand projects and the successful opening of new stores. o Leading 20 Managers & 76 staff members in stores. (UAE + Bahrain) o Brand Identity & Service Training – UAE + Bahrain o Responsible for maximising sales and profitability; performance against budget; developing operational efficiencies and people management.

o Accountable for the processes of succession planning, people development & manpower planning to ensure all store operational positions within the brands are staffed to optimum level. o Maintaining key link between & Brand merchandising & support teams. o Building strong personal network of internal/external contacts. Establishing a strong communication forum that captures Market & competitor activity.

o Promoting compliance of all Brands, Market, Company & Government policies, procedures & guidelines.

o Implementation of policies across all my AOR

o Internal auditing, training managers and nominating Audit champions. o Monitoring/reviewing stores expenses and controlling the costs. (identify any overspends and reduce) o Review of Weekly, Monthly and Quarterly KPIs with Store managers. o Sending Weekly Markets and Product feedback to the brand teams o Performance reviews for the managers.

o Consolidations of stocks within my AOR making sure the right stocks are sitting in the right stores. 9 stores achieved in 2018 vs achievement in 2019 of 10 stores other operators o Stocktake results:

o Redeployment for 2018 and 2019: 80% success rate (incl.SM), through relationship building with Anne Wambugu

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M.H. Alshaya

April 2013 – August 2018

Retail ASST. Store Manager (2013-2014 / Store Manager 2014-2018 OASIS, WAREHOUSE, COAST Key Responsibilities

o Assist customers with their demands, suggestions, and complaints. o Disseminate tasks and orders to employees for smooth operation in the store making sure SOPs are followed as well as audit and loss prevention requirements are met. o Communicate with the Area manager regarding the sales, employees, and other important matters. o Planning the rotas/schedules, check, and monitor if it is strictly followed to allow enough coverage all the shifts.

o Monitoring staffs targets to improve sales, planning the recovery to cover store deficits. o Responsible in replenishing stocks and consolidating bestsellers and transferring out the worst sellers. o Sending weekly market and product feedbacks to the brand teams. o Ensuring store merchandising reflects the latest trends and communicating with the brand team when it comes to stocks requests, making sure we are meeting customers demands. o People management and supporting the team within their strength for their personal growth. o Handling stocktakes, stocktake investigations, findings / evidence as well as preparing stock loss action plans.

o Taking ownership to analyse store performances in terms of store/ margin, expenses and control the controllable.

o Working closely with the Customer Service Team, within the group to roll out the company’s customer service programs.

o Compiled Training Initiative for all new staffs

M.H. Alshaya

March 2009 – April 2013 WAREHOUSE

o Duties and Responsibilities

o Merchandising and maintaining the store standards. o Assisting customers in the fitting room as well as at the till point. o Filling and documents updating. o Processing deliveries and arranging the stock room. o Submit an accurate sales report at the end of the day. o Act as store in charge whenever the Manager is not available KENYA EMPLOYMENT HISTORY:

MEDICHEM PHARMACY Pharmacy Assistant August 2001 – November 2008 o Responsibilities

o Assisting the customer with over the counter drugs. o Dispensing prescriptions drugs.

o Filling prescriptions.

o Assisting at the till point for the payments.

o Placing orders for the drugs stocks and cosmetics, making sure the shelves are stocked with proper over the counter medication.

o Receiving stocks and updating stock files in the computer. o Planning and organising monthly stocktakes

TERTIARY EDUCATION:

o Grow with Us 2016 - ALSHAYA program, Becoming A Senior Professional -OPS o Pharmacy Certificate, Brilliant Training Institute Nairobi 1999-2001

COURSES COMPLETED:

>Computer literate; MS Office Applications (Word, Excel, PowerPoint) Retail Sales Associate