Nakia Green-Lillie

Kenner, LA *****

adudul@r.postjobfree.com

+1-504-***-****

Variegated background in Law Enforcement, Customer Service & Medical Assisting/Medical Office. Over 10 years of corrections and penal institution experience in medium and maximum security facilities. Extensively trained in defensive tactics, suicide prevention, crisis intervention and de-escalation of conflicts. Proven record of sound judgement in high demanding situations that require skills to avoid dangerous situations. Exceptionally strong communication and leadership skills. Capable of monitoring and supervising large groups and multitasking within medical offices and multiple specialist Physicians. Extremely qualified in Customer Service and working with the public in a slow or fast paced environment and call center. Organized, team player, self-motivated, teachable, willing to learn and driven to succeed.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Self Employed Owner/Operator

Occasional Essentials/Jianni Blaire - Kenner, LA

October 1997 to Present

Small business creating merchandise such as floral arrangements, t-shirts, custom shoes/hats/clothing, specialty baskets, wreaths, a variety of crafts and event rentals. Providing excellent customer service to my clients and customers. I have operated an online business, working remotely from home and have recently opened an online Children's boutique on Instagram, which has been a wonderful opportunity, providing quality kid's merchandise.

Administrative Assistant

Louisiana Tax Free Shopping - New Orleans, LA

August 2018 to January 2019

Exceptional Customer Service. Assist International Customers with tax refunds made from purchases while shopping within Louisiana. Customers would receive 70% of their taxes back from the State of Louisiana when they shopped at participating stores and venues. Maintained a pleasant environment not only with my co-workers, but with our customers to provide them excellent hospitality. My duties were, but not limited to general clerical, which included faxing, copying, scanning documents into a computer database system, posting payments, utilizing an electronic calculating system, balancing cash drawers in the beginning and end of day, creating ledgers and documentation for large and small vaults after performing beginning and ending cash counts. Creating spreadsheets and entering information into the excel application, word documents and quick books. Answering telephones and always maintaining courtesy while speaking with customers within any type of scenario. Posting, sorting and documenting incoming and outgoing mail. Sending out emails and letters to the customers If there was more information needed to process their refund. Provided superior Customer Service by addressing customer concerns. Assisted in problem solving, quickly and efficiently. Medical Assistant/Lab Assistant

Compassionate Home Care, LLC - New Orleans, LA

December 2016 to January 2019

My duties were to assist our clients in the comfort of their own home, as opposed to them being in a medical facility. Caring for them in every way possible, regarding their personal healthcare, bathing and grooming to their feeding, taking their vitals, administering injections and medication. Providing our clients with excellent care and comfort while they are unable to care for themselves. Warrant Services Division - Records & Documentation Specialist Fulton County Sheriff’s Office - Atlanta, GA

August 2010 to April 2011

General Office duties which included, but not limited to answering phones, switchboard, faxing, typing memos/letters, filing, scheduling appointments/meetings, handling all open records for entire Sheriff’s Office, conducting meetings with the media/personnel/Attorneys/public, supervision of inmates and assisting them with daily routines, assisting public within and outside of courtroom, assisting Deputies while on duty with running criminal backgrounds and dispatch Medical Assistant

Metropolitan Gastroenterology Associates - New Orleans, LA August 2008 to August 2010

My duties included assisting 11 specialty Gastroenterologist within a clinical setting, assisting within the front office triaging patients, administering medication and injections, patient scheduling, calling in prescriptions, specimen collection, assisting physicians during surgical procedures (banding, endoscopy

& colonoscopies) and general front office clerical such as, typing, filing, copying, faxing. Lab Assistant, preparing samples to be sent out, collecting specimen from patients. Administrative Assistant/Administrator of Open Records Fulton County Sheriff Office - Atlanta, GA

2005 to 2008

Officer & Security Specialist

General Office duties which included, but not limited to answering phones, switchboard, faxing, typing memos/letters, filing, scheduling appointments/meetings, handling all open records for entire Sheriff’s Office, conducting meetings with the media/personnel/Attorneys/public, supervision of inmates and assisting them with daily routines, assisting public within and outside of courtroom, assisting Deputies while on duty with running criminal backgrounds and dispatch Detention Officer

Fulton County Sheriff Office - Atlanta, GA

August 2001 to August 2003

General Office duties which included, but not limited to answering phones, switchboard, faxing, typing memos/letters, filing, scheduling appointments/meetings, handling all open records for entire Sheriff’s Office, conducting meetings with the media/personnel/Attorneys/public, supervision of inmates and assisting them with daily routines, assisting public within and outside of courtroom, assisting Deputies while on duty with running criminal backgrounds and dispatching of Officers. Certified in Self-Defense Techniques such as OC Spray, Taser, Asp and Gas. Firearm Training, Crisis Intervention, Knowledge of certain aspects of Criminal Law, Central and Pod Control Team, Weapons Training, Conflict Resolution and Leadership Skills.

Medical Assistant/Home Health Assistant

Holistic Home Health Care - Boutte, LA

January 1993 to July 2001

Assisting patients in daily living, administering medication, taking vitals, assisting in the lab with specimen collection, administering blood/urine/stool tests, scheduling patient appointments, answering switchboard and main phone lines, billing, assist physicians in clinical setting, assist Crohn’s patients with medication and injections, assist patients in bathing, grooming, phlebotomy, calling in patient prescriptions

Deputy Sheriff

St Charles Parish Sheriff’s Office - Hahnville, LA November 1997 to July 1999

I worked within the jail on rotating shifts. My duties were to book incoming inmates and release inmates. Assist inmates with daily living while incarcerated during my shifts. Transport inmates from our facility to other facilities. Assist inmates during court, transporting inmates to and from court appearances. I also had to ensure public safety at all times during and after work hours as a Commissioned & Sworn Deputy Sheriff. General Office duties which included, but not limited to answering phones, switchboard, faxing, typing memos/letters, filing, scheduling appointments/meetings, handling all open records for entire Sheriff’s Office, conducting meetings with the media/personnel/Attorneys/public, supervision of inmates and assisting them with daily routines, assisting public within and outside of courtroom, assisting Deputies while on duty with running criminal backgrounds and dispatching of Officers. Certified in Self-Defense Techniques such as OC Spray, Taser, Asp and Gas. Firearm Training, Crisis Intervention, Knowledge of certain aspects of Criminal Law, Central and Pod Control Team, Weapons Training, Conflict Resolution and Leadership Skills.

Education

Certification in Police Academy

Louisiana P.O.S.T Academy - Thibodaux, LA

February 1997 to May 1997

College in Medical Credentialing

University of New Orleans - New Orleans, LA

January 1995 to June 1995

Certification in Medical Assistant

Metropolitan Institute for Medical Assisting - Marrero, LA January 1994 to May 1994

College

Nicholls State University - Thibodaux, LA

August 1992 to August 1993

High school diploma in College Preparatory

HAHNVILLE HIGH SCHOOL - Boutte, LA

August 1988 to May 1992

Skills

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Management (10+ years)

• Ms Word (10+ years)

• Microsoft Excel (6 years)

• Microsoft Office Suite (10+ years)

• Medical Terminology (10+ years)

• Event Planning (10+ years)

• Receptionist (10+ years)

• Customer Service (10+ years)

• Communication (10+ years)

• Computer Skills (10+ years)

• Data Entry (10+ years)

• Call Center

• CSR

• Customer Care

• Customer Support

• Multi-line Phone Systems (10+ years)

• Multi-tasker (10+ years)

• Self-Starter (10+ years)

• Troubleshooting (10+ years)

• Reliable (10+ years)

• Word Processing

• Time Management

• Cleaning Experience

• Medical Receptionist (10+ years)

• Phone Etiquette (10+ years)

• Medical Office Experience (10+ years)

• Computer Literacy (10+ years)

• Phlebotomy

• Medical Scheduling

• Experience Administering Injections

• Floral Design

• Medical Billing

• Triage

• E-Commerce (10+ years)

• Clerical Experience

• Insurance Verification

• Office Administration

• Patient Care

• Medical Records

• Office Management

• English

• ICD-10

• Venipuncture

• Personal Assistant Experience

• Laboratory Experience

• Guest services

• Medical Coding

• Vital Signs

• Social media management

• Documentation review

• Human resources

• Microsoft Powerpoint

• Zendesk

• Crisis intervention (2 years)

• Firearms (10+ years)

• Call center (10+ years)

• Switchboard (10+ years)

• Defensive Tactics (10+ years)

• Specimen collection / processing

• ICD coding

• CPT coding

• Cash handling

• Hospital experience

• Transcription

• EMR systems

• Epic

• Anatomy knowledge

Certifications and Licenses

Louisiana P.O.S.T Certification

February 1997 to May 1997

Completed Police Academy to become a Deputy Sheriff CPR Certification

Assessments

Customer Focus & Orientation — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Verbal Communication — Highly Proficient

May 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work style: Conscientiousness — Expert

May 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Call center customer service — Familiar

May 2020

Applying customer service skills in a call center setting. Full results: Familiar

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Front desk agent (hotel) — Proficient

May 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Retail customer service — Proficient

May 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Cashier skills — Proficient

October 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Customer focus & orientation — Familiar

August 2021

Responding to customer situations with sensitivity Full results: Familiar

Administrative support professional fit — Familiar August 2021

Measures the traits that are important for successful administrative support professionals Full results: Familiar

Retail customer service — Proficient

May 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Work motivation — Proficient

August 2021

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Familiar

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Customer Service Skills — Familiar

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Medical receptionist skills — Familiar

September 2021

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

MANAGEMENT

• Owner/Operator of Occasional Essentials 1997-present SALES

• Over 20 years of retail sales experience, within a department storefront, as well as maintaining an online shop. Exceptional customer service and assisting the public. COMMUNICATION

• Excellent communication skills, public speaking, working with the public and assisting the public with general or complex situations

LEADERSHIP

• Administrator of Open Records - Fulton County Sheriff's Office

• Assisted the Public, as well as Fulton County Employees with Open Record information

Contact this candidate