Remote Agent Data Entry

Courtney Sintoni

Email: adudt4@r.postjobfree.com Mobile: 407-***-****

Altamonte Springs, FL 32714

“LETTER” OF INTRODUCTION

I wrote this letter/summary because a resume should be a true representation of your unique qualifications and skill sets. The basic templates I came across were ambiguous, so I hope it’s alright that I have added some flare, in order to more accurately represent myself.

I’m a hard-working and organized individual with 15+ years of experience in customer care positions of every variety; including a remote (WAH) position as a call representative. I would describe myself as self-motivated; with the tendency to aim higher than the baseline expectations I’m given. My desire to assist those in need of guidance is entirely candid, and at both call center jobs, I excelled in my Quality Monitoring assessments to the extent of being offered a position as a Call Monitor, myself. My work experience varies, but as a remote agent I have delved in data entry, customer service, troubleshooting, and case investigation. I respond very well to coaching, and take pride in my ability to transform constructive criticism into personal improvements. I have been commended for my skills in conflict de-escalation, case resolution, notation accuracy, and overall work ethic/attitude. I am hopeful that your company will consider me, and allow me the opportunity to prove myself. Helping people is my default mode, therefore I come equipped with the valuable traits and relevant knowledge suited for this enticing position!

As an employee: My skill set is vast, and I absorb/retain information very easily. I’m well versed in anticipating people’s needs, and have advanced active listening skills. My tone of voice, overall job experience, and positive attitude give me the ability to build an appropriate relationship with customers. These qualities allow me to deal with all kinds of personalities (even ones of the complicated sort), without unnecessarily encumbering management. I can communicate clearly using both computer-based and mobile telecommunications, and have a clear speaking voice. I have become extremely comfortable navigating computers, and try to always utilize all resources available. Empathy, likeability, and compassion are my greatest strengths! This allows me to effortlessly connect with people, thus permitting me to focus my intention and efforts on finding resolution, or the optimal outcome.

**NOTE: I meet all the requirements regarding WFH speeds and equipment standards. I already have a complete and fully equipped office, entirely separate from the rest of the house..

SKILLS

•Organization/time management

•"High Touch" Customer Service experience

•Familiar with CRM(s): Salesforce, Oracle, etc.

•Trained in email/chat correspondence

•Quality Assurance Trained

•Typing capacity of 60 to 70 wpm

•Trained in proper phone etiquette/professionalism

•Excitable/spirited persona

•Experience in telecommunications: On Site and Remotely

•Familiar with Microsoft applications (word, excel, teams, etc)

•Secretarial/Data Entry experience

•Case Management

•Computer literate

•Active listening skills and empathy

•Natural ability to connect with others (people person)

•Problem solving and critical thinking expertise

•Audible and clear speaking voice/ experience with a variety of accents and dialects

•HIPAA Trained/Familiar

EXPERIENCE

REMOTE: Accounting/Services Agent- (Customer Service and Data Entry)

Delta Faucet/INKTEL Orlando, FL January 2021 – Current

•Assisted members with troubleshooting and technical issues

•Analyzed tracking and logistics; investigated shipping/carrier delays

•Creating/documenting new customer accounts

•Updating/correcting existing accounts

•Registration and cataloging of assets/products

•Sending documents and resources via email, text, fax, chat, etc.

•Verification and completion of open/pending cases

•Incoming/Outgoing correspondence via phone, email, and fax: Between myself and the customers, retailers, service providers, carriers, commercial vendors, etc.

Reference: Bethany Ashby 305-***-****

REMOTE Ecomm Services Agent- (Customer Service Representative)

Costco.com/ALORICA Tampa, FL April 2021 – October 20, 2021

•Assisted members with general inquiries; guided order processing

•Multi-tasked and toggled between resources and chats to find answers/resolutions to ongoing issues

•Analyzed tracking and logistics, in order to trace and coordinate member deliveries/pick ups

•Effectively communicated with vendors/carriers to mediate and resolve conflict/confusion

•Provided supreme quality service to the point of being commended/recognized by superiors

•Educated members about their options/benefits, and helped them to implement newfound knowledge

Reference: Micheal Counts 813-***-****

Call Center Representative (for AT&T)

Convergys (outsource company) Heathrow, FL September 2006 – November 2008*

*Dates of employment are estimated (was employed for 2 years); distant job history, but wanted to include details due to its relevance to the open position

•Tasked with incoming and outgoing calls: transferred when necessary

•Notated and resolved customer complaints; kept customers content/calm

•Prioritized phone and computer tasks

•Participated in group meetings/team discussions on betterment of customer satisfaction

•Created/edited customer accounts

•Received flattering feedback from both customer and manager reviews

•Independently educated myself on any new protocols/changes to stay relevant

•Assisted customers with payment processing and account status

EDUCATION

Lake Mary High School

-Honors/Advanced Placement (AP) Courses

-Respectful Ram Recognition- award granted to a handful of students who exhibit an overall respectful/helpful attitude towards their teachers and fellow students.

-Involved in sports, clubs, and extracurricular activities

-Nominated (but not elected) as “Most Likely to Lend a Helping Hand” for the School Yearbook Senior Superlative Election

-Graduated year of 2006

University Of Central Florida

-Areas of study: Psychology and Biology

-Attended year 2006 through 2010

-Due to changing majors, I did not complete my BA, but did earn a total of 90 course credits

-Majority of credits are associated with my original area of study; Psychology

-Course credit equivalence to Associate Degree or higher

-To clarify: the University did not offer 2 year post-secondary education degrees; just Bachelor’s degrees and Master’s degrees. However, I completed/passed more than the required 60 course credits needed for a typical Associate Degree; that of which is offered at many nearby cooperating institutions.

**Above information seemed necessary, in order to illustrate the true extent of my education. Had I been given a plan, and not toggled between majors, I would have the degree to match the years spent in college. This factor has one great advantage; I would feel honored to help students pursue their education, by utilizing resources and guiding them in the right direction. There would be purpose and joy in my work ethic, if I were gifted with this position.

-Active member of International Student Volunteers Club (ISV) from 2008 to 2010

-Traveled abroad for volunteer work involving animal rescue/rehabilitation/observation, and also tree/crop restoration

ADDITIONAL VOLUNTEER EXPERIENCE

Central Florida Zoo (Sanford, FL): worked in concession, and was later promoted to the Education volunteer staff

Humane Society (Sanford, FL): tended to kennels, and cared for shelter animals

Harvest Time (Sanford, FL): helped families in need during back-to-school time, and around the holidays

Contact this candidate