Customer Service Representative

Melissa Towe

**********@*****.*** / 615-***-**** / Waynesburg, OH

Summary

Honest and reliable CSR with over five years experience providing fast,friendly and efficient customer service.Answering

questions quickly and assisting other team members as needed.

Experience

Key Holder/Sales Associate

Dollar General • Lebanon, TN

01/2021 - 03/2022

Provided customer service and was involved in training 2new team members each month

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 5%

annually

Continually updated a leadership resume and honed skills by participating in various management trainings was

responsible for the counting of the safe and locking up of the store

Kitchen Assistant Manager

UnclePetes truck stop • Lebanon, TN

10/2020 - 12/2021

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the

office and equipment

Provided customer service and was involved in training 3new team members each month

Developed relationships with 3 new staff members, and assisted 4 existing staff members in their career

development

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 50%

annually

CSR - Customer Service Representative

Circle K • Gallatin, TN

03/2018 - 10/2020

Provided customer service and was involved in training [x] new team members each month

Developed relationships with 6 new staff members, and assisted 3 existing staff members in their career

development

Managed the work of 3 employees, increasing crew efficiency by 5%

Continually updated a leadership resume and honed skills by participating in various management trainings

Worked with departments across the company, including marketing and project management, in developing new

ideas, initiatives, products, and services

Organized approximately 5 volunteer events that raised ~$10k in donations

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 10%

annually

Skills

Customer service, Food service, Computer literacy, Leadership, Microsoft excel, Documentation review, Microsoft word,

Guest services, Restaurant experience, Time management, Communication skills

Education

CNA, business,Management coarse

TN Tech • Bell Buckle, TN

08/2011

Volunteered on a monthly basis to prepare meals at the local community food bank

Prominent coursework: Intro to Computer Science 101

Early childhood education

Jamestown High • Jamestown, NY

07/1999

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