NR

NORMA GONZÁLEZ RAMOS

adudst@r.postjobfree.com 863-***-**** Bartow, Fl. 33830

To obtain a challenge position in which my training in Management & Office clerk, Customer service, Sales, which can contribute to the growth and a competitive organization . I have superior skills in a fast-paced environment, and work well under pressure. I am goal oriented, fully bilingual. Hardworking and motivated sales with 10 years of experience in Sales, and retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Knowledge;

Human Resources;

Management Skills,Hiring personnel,deposits, Training personnel & Team player Office

Verbal and Written Communication

Valid Driver's License

Heavy Lifting

Package Delivery and Pick-up

Procedure's, Retail Sales,, Displays,

Accounting Knowledge. Highly Skilled Retail Store, Experience inbound & Outbound

Delivery, Office filing, Receptionist Bilingual .

Attention to Detail

Customer Service

Working Independently

Problem-Solving

Time Management

Loading and Unloading Materials

Clean Driving Record

GPS Systems

Smartphone Usage

Delivery and Pickup

Message Delivery

Delivery Payment Collection

Vehicle Inspections

Active Listening

Supervision & Leadership

Basic Math

Fluent in Spanish

Friendly, Positive Attitude

Coordinating Efficient Routes

Excellent Communication Skills

Problem Solving

Persuasive Negotiations

FedEx Lakeland, FL

Courier

07/2017 - Current

1900 interstate Dr .lakeland, position,experience power pad, Dot certification 900,700,650,Mercedes Benz sprinter etc.Delivery packages along prescribed routes, collecting c.o.d

Dads

By vehicle,Direct service, delivering packages & Dads,multi tasking.and pickups.

Coordinated parcel delivery using strong time management skills. Quickly responded to customer inquiries to improve business relationships.

Communicated with dispatchers, management and colleagues to form lasting partnerships.

Developed delivery route understanding to avoid high traffic and Summary

Skills

Experience

construction areas.

Documented pickups and deliveries and submitted reports after shift. Checked and secured package loads before deliveries. Answered shipment and delivery questions concerning estimated times of arrival.

Checked shipping papers to determine nature of load and presence of hazardous materials.

Sorted shipments and scheduled routes to meet company standards and time requirements.

Reported issues to supervisors resulting in increased customer satisfaction. Answered customer questions regarding products and resolved issues with order accuracy and quality.

Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.

Burlington Coat Factory Houston, TX

Merchandise Manager

09/2016 - 07/2017

And cashier teams, driving compliance to established Company policies and standards, such as safekeeping of Company funds and property, human resource practices, loss prevention, sales and record-keeping procedures

Coordinate the recruitment and hiring of qualified applicants to meet the needs of the store

Oversee the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources

Distribution of merchandise,Displays,Buying supplies. Increased sales by 80% through targeted merchandising plans and stocking of desirable inventory.

Located and vetted vendors, established good relationships and negotiated contracts.

Organized and prioritized projects.

Reviewed supply levels and aging inventory to forecast purchasing needs. Collected documentation to assemble new purchase order contract folders. Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment. United Postal Services, Boblyons

Galveston, TX

Carrier

09/2010 - 10/2016

Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers

Delivers and collects charges on customs,postage-due,and C.O.D Mail material

Delivers and obtains receipts for registered and certain insured mail.Signs for such matters, except insured mail, at the post office before the beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.

Deposits in the post office mail collected on the route upon returning from the route.

Retrieved items from vehicle to deliver to individual businesses and residents on delivery route.

Sorted mail and bundled to organize in sequence of destination. Scanned items using portable electronic scanner to provide tracking and delivery information.

Drove vehicle between part points, carried mail in satchel and delivered on foot.

Transported bundled mail using rolling cart and loaded into vehicle to prepare for delivery.

Exited mail delivery vehicle to deliver packages and mail requiring signatures.

Documented change of address to mark up and forward undeliverable mail.

Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.

Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Separated mail to be transported to relay boxes along route for subsequent delivery.

Furnished customers with postal information and provided change of address information and other related postal forms. Delivered various types of mail on routes according to strict timelines. Stein Mart Houston, TX

Sales Associate

03/2010 - 09/2010

Supervising support in Men's Department sales

Processing customer sales transactions, returns and customer service needs Maintaining store appearances including building and stocking promotional displays.

Assisting in the Receiving

Department.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Trained new team members in cash register operation, stock procedures and customer services.

Built and maintained relationships with peers and upper management to drive team success.

Answered incoming telephone calls to provide store, products and services information.

Developed trusting relationships with customers by making personal connections.

Engaged customers in friendly, professional dialogue to determine needs. Increased purchase amounts by cross-selling with similar products. Met merchandise processing standards and maintained organized and accessible work area.

Tracked company inventories, moved excess stock and arranged products to improve sales.

Worked with fellow sales team members to achieve group targets. Liquilux Gas Corporation Bayamon, PR

Office Clerk

11/2006 - 03/2010

Offering supervising support to office staff and opening and closing operations office

Aided in solutions for payroll processing, as well as completing required bank statements

Collected payments for accounts received with the customer base Provided internal training to new-hire office staff.

Kept office records organized and supplies well-stocked for optimal team performance.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Supported office clerical functions using word processing and other software, email and office machines.

Worked easily with office programs such as word Excel and Data Entry to carry out daily team clerical needs.

Strictly adhered to confidentiality protocol regarding client information and documents.

Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Delivered customer support and service experiences to promote more effective office environment.

Coordinated company records and resources to assist team members with special projects.

Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Managed client communication, scanning documents and distribution of mail.

Cultivated relationships with public, patients and staff members using interpersonal communication skills.

Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.

Answered multi-line telephone system and routed calls to appropriate personnel.

Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care. Processed payments worth over $5,000 daily, verifying cards and giving change for cash payments.

Implemented office workflow improvements to streamline task delegation. Processed accounts payable and accounts receivable updates to maintain current financial records.

Rainbow Bayamon

Store Manager

06/2005 - 11/2006

PR

Created, recommended, and implemented ideas to help the store reach all goals and objectives.

Managed merchandising areas to optimize selling space and maximize selling potential

Coordinated and allocated all resources used for store activities and payroll

Maintained human resource documents for reporting accounts Deposits.Training personal

Displays,inventory's,Buying supplies.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Strengthened work flow productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Answered product questions with up-to-date knowledge of sales and promotions.

Monitored employee performance and identified performance gaps for corrective action.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Established store tactics and strategies to achieve operational performance and sales goals.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Trained and mentored associates to teach daily tasks and procedures. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Oversaw storewide merchandising benchmarks to maintain operational excellence.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Coordinated social media and marketing strategies to promote brand awareness and increase sales.

USPS Hato Rey, PR

Receptionist/Customer Service

05/2003 - 06/2005

Processed outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme

Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.Provided service at a public window for non-financial transactions. Maintained records of mail and filing system.

Performs a variety of clerical duties as assigned by Postmaster. Followed established safe work methods, procedures and safety precautions while performing all duties.

Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.

Managed wide variety of customer service and administrative tasks to resolve customer issues.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Surpassed sales goals through implementation of successful marketing strategies.

Collected deposits or payments and arranged for billing. Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Conferred with customers by telephone or in person to provide information about products or services and take orders. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Reached out to customers after completed sales to suggest additional service or product purchases.

Took special orders in person and over telephone, generating additional revenue every month.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

CommunicationUniversity of CatholicPonce Puerto Rico M.D. in Business Administration

ProcessingBenedict School Rey

Associate Degree in Airlines Tourism & Word

References. Available upon request.

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Education and Training

References

Languages

Contact this candidate