Clerical Assistant Cafeteria Monitor
Resume:
Falone Ali
Buffalo, NY *****
*********@*****.***
Work Experience
Remote Customer Service Representative
Kelly Services/ USAA Benefits - Buffalo, NY
July 2022 to November 2022
Answer customer phone calls and provide them with the information that they request Resolve customer complaints in a fair manner
Elevate customer concerns to managers and supervisors as needed Become knowledgeable about our company’s offerings Provide exceptional customer support in every phone call Head Baker
Red Brulee - Buffalo, NY
July 2017 to July 2022
· Respond to customers’ query calls and take orders, in a prompt and professional manner.
· Engage customers and create their cake visions based on theme and color coordination including text.
· Build relationships with customers to increase likelihood of repeat business.
· Substantial experience of decorating, piping and presenting cakes.
· Knowledgeable of bakery ingredients and cake decorating tools.
· Interpret and adhere to established health, sanitation, and safety standards and procedures.
· Work in an efficient manner.
• Prepare orders for next day by setting up anticipated needs.
· Complete and deliver all decorated cake orders to clients, on time. Cafeteria Monitor
Charter School for Applied Technologies - Buffalo, NY October 2021 to December 2021
Maintaining Covid protocols between students in their lunch periods and Setting the tone for respectable behaviors with in the School
Remote Customer Service Representative
Maximus - Buffalo, NY
January 2021 to July 2021
• Performed data entry for customer information
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients
• Resolved customer information and complaints
• Responded to claim inquiries
Parent Volunteer
Early Childhood Center - Buffalo, NY
September 2017 to September 2018
working closely with teachers, students and parents to improve the school environment Cashier/Barista
Harris Teeter - Leland, NC
July 2016 to November 2016
Meeting and greeting customers while serving hot and cold beverages and snacks at a timely fashion. Accessing small situation due to order errors promptly with easy. And building relationships with the customers in and around the community so they will feel welcomed and will return Security Guard
Barclays Center - Brooklyn, NY
January 2014 to August 2016
Providing security and customer service to the arena and creating a safe haven for the community. Clerical Assistant/ Security Guard
ISSM Protective Services - Brooklyn, NY
March 2013 to January 2016
Working as security for corporate buildings and venues as well as working at the home building as a clerical assistant and receptionist.
Security Guard, CSC
Contemporary Service Corp - Flushing, NY
March 2015 to August 2015
Providing security for venues and events within New York City and surrounding areas. Front desk/Security Guard
IPSA Security Services - New York, NY
January 2013 to January 2015
Working as security for corporate buildings and venues as well as working at the home building as a clerical assistant and receptionist.
Medical Receptionist
New Hanover Pediatrics - Wilmington, NC
March 2007 to September 2012
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in
• person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery
• compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the
• reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges,
• controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level,
• anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and
• scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed Cashier/Food Prep
Subway - Leland, NC
June 2006 to January 2007
Welcome customers and help determine their orders. Process customer orders and record them in the restaurant database. Relay customers’ orders to the kitchen staff.
Ensure all orders are delivered to the customers in a timely manner. Accept cash and return the correct change.
Tally money in the cash drawer at the beginning and end of each work shift. Place food orders in the appropriate bags and boxes. Respond to customer inquiries, issue receipts, and record customer suggestions. Clean and arrange eating, service, and kitchen spaces. Help kitchen staff when needed.
Cellular Sales/ Tech Support
Altell Wireless - Wilmington, NC
March 2004 to June 2006
Greeting customers, identifying cell phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining repair records.
Education
High school diploma
Boys and Girls High School - Brooklyn, NY
September 1997 to June 2000
Skills
• POS
• Cashiering
• Catering
• Customer service
• Microsoft Excel
• Word processing
• Data entry
• English
• Microsoft Word
• Typing
• Microsoft Office
• Food preparation
• Cash handling
• Cake decorating
• Retail sales
• Food safety
• Baking
• Cooking
• Food production
• Clerical experience
• Coffee experience
• Office manager experience
• Security
• Barista experience
• Food handling
• Sales
• Time management
• Host/hostess experience
• Administrative experience
• Outbound sales
• GitHub
• Sourcing
• ATS
• HR sourcing
• Recruiting
• Social media management
• Microsoft Access
• Process improvement
• Experience with children
• Customer relationship management
• Negotiation
• Windows
• Front desk
• Customer support
• CRM software
• Fundraising
• Zendesk
• Leadership
• Upselling
• Customer retention
• Live chat
• Google Docs
• Communication skills
• Customer service
• HIPAA
• Medical terminology
• Mobile applications
• Computer literacy
• Computer skills
• VPN
Certifications and Licenses
Care Giver Certificate
December 2022 to Present
Assessments
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
Medical receptionist skills — Completed
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Completed
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Familiar
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Project timeline management — Completed
June 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Business analyst — Completed
June 2021
Analyzing information to solve business problems
Full results: Completed
Written communication — Familiar
December 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Customer focus & orientation — Highly Proficient
August 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service manager — Completed
December 2021
Managing customer service representatives and resolving customer issues Full results: Completed
Call center customer service — Completed
December 2021
Applying customer service skills in a call center setting Full results: Completed
Case management & social work — Completed
December 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Completed
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