Shivangi Patel

*** ******** *****, **********, **. 07095

832-***-**** adudso@r.postjobfree.com

Summary

● 5+ years’ experience in customer service rep and call center settings/ certified medical assistant

● 3 + years of experience providing customer support in busy call center environments.

● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

● Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Education

● Bachelors in Nursing - MTIN (India) - 2012 - 2015

● Certified Medical Assistant- Tidewater Medical Training- March,2019 - August 2019

● Associate of Degree - Tidewater Community College- 2015 - 2019 Professional Experience

DocGo - Berkeley Heights, NJ

Administrator/Data Entry

Dec 2021 - Present

● Data entry into NJ vaccine site

● Helping patients filling out the application for vaccination

● Assisting nurses for vaccination and giving vaccination

● Handling queries about vaccination

● setting up and organizing the site

● Ability to accurately document and record customer/client information.

● Attention to detail, and interpersonal skills

● Excellent Verbal and written communication skills

● Experience using Microsoft teams

IAA - Englishtown, NJ

Title Specialist

Jul 2021 - Dec 2021

● Process salvage titles from different states

● Complete the process of setting up the sales

● Complete applications for salvage titles

● Review and type in title work for insurance customers

● Staying current with title/salvage laws in multiple states

● Ability to work independently

● Calling insurance providers for information/ queries

● Basic Computer and communication skills

● Time management with positive attitude

● Previous experience with computer applications, such as Microsoft Word and Excel. Southampton Health Services - Hampton, VA

Medical Assistant

Jun 2019 - Jan 2020

● Taking medical histories

● Receiving incoming call from patients regarding follow up meeting (25 - 30 call/day)

● Collecting vital signs

● Preparing patients for examinations

● Collecting and preparing laboratory specimens

● Performing basic laboratory tests

● Instructing patients about medication and special diets (as per physician instruction)

● Taking electrocardiograms

● Transmitting prescription refills as directed

● Scheduling appointments

● Updating and filing patient medical records

7-ELEVEN - Virginia Beach, VA

Sales Representative and Manager

Apr 2018 - May 2021

● Hiring, reviewing, and employee scheduling

● Assist in planning annual or specific budgets

● Manage several processes in a fast-paced environment and make sound decision

● Maintain daily operations to keep 7-Eleven stores operating smoothly

● Keeping a clean, safe environment for patrons

● Doing sales transaction using electronic cash registers

● Forecasting, ordering, and stocking merchandise throughout the store

● Handling services such as public utility bill payment and parcel delivery orders product display planning POP creation

● Maintain inventory and cash control by enforcing company control policies and hold employees accountable for results Ensure fuel strategy

PNC Bank - Norfolk, VA

Customer Service Representative

May 2017 – Mar 2018

● Resolved service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Making outbound calls (50-60 calls/day)

● Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes.

● Resolved situations with customers attempting fraud.

● Review activity with customers, determined if transactions were fraudulent or authorized.

● Worked with Microsoft Outlook, Active Directory, Oracle, and Cisco.

● Served all browsers, windows 7 and windows XP, Mac, Microsoft Outlook, Microsoft Excel and Microsoft office.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

● Handled sensitive information, taking high precautions to ensure the safety of clients mode5 - Norfolk, VA

Customer Service Representative

Jun 2016 – Apr 2017

● Support desktops, software, and client networks.

● Assist with hardware and peripheral components.

● Install and troubleshoot software operating systems and hardware.

● Review and update client documentation.

Susan G. Komen - Norfolk, VA

Technical Support

Aug 2015 – Jun 2016

● Assisting end users with application password resets.

● Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.

● Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification and logging the information into a proper call management system.

● Experience identifying and troubleshooting PC hardware and software issues.

● Serviced hardware, such as, all computers and laptops, and mobile devices.

● Served all browsers, windows 7 and windows XP, Mac, Mobile devices, Salesforce, Active Directory, Microsoft Outlook, and Microsoft Excel.

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