Christina Maria Milian

**** **** ******* **., ********, Tx. 78539 • 956-***-**** • adudsf@r.postjobfree.com PROFESSIONAL EXPERIENCE

Strengths: Communication, Maximizer, Strategic, Includer, Self-Assurance Employment History:

Progressive Insurance, Remote

Employed: 09/19/2022 - 11/23/2022

Pay: $21 hourly Hours per week: 40

Title: Customer Care Trainee Seguros Dept.

Supervisor Maria A. Aguayo 440-***-****

Duties, Accomplishments and Related Skills:

*Handle inquiries and transactions for a single line of business

*Advocate for and educate on Progressive products and services.

*Process cancellations, renewals, reinstatements, endorsements, payments and state/federal filings on Progressive systems.

*Add and delete vehicles, drivers and coverage from existing policies.

*Identify the customer’s motive for calling and understand the customer’s insurance needs. McAllen Fire Department, 201 N. 21 St. Street, McAllen, TX 78501 Employed: 05/03/2021 – 01/17/2022

Plan: $13.59 hourly Hours per week: 40

Title: Senior Administrative Clerk

Supervisor: Agustin Galvan, Deputy Chief of Operations 956-***-**** Duties, Accomplishments and Related Skills:

* Open close and update information in the Risk Management database in reference to Motor Vehicle Accidents, Workman’s Compensation, Property Damage and Personal Injury.

* Perform Payroll Timekeeper duties to include, viewing/editing employee time and attendance, enter and record leave transactions and/or missed swipes, run reports, approve time and setup work schedules.

* Collect statistical information to create reports for the State Fire Marshal and Texas Commission on Fire Protection.

* Schedule and keep record of annual physicals for all firefighters.

* Perform receptionist duties to include answering phones, routing calls, taking messages and providing the general public with information.

* Respond to inquiries in a professional manner providing accurate public information about services without disclosing confidential or unauthorized information.

* Provide administrative assistance to supervisor on routine duties as assigned, indirectly oversee office functions as assigned and relieve supervisor on routine duties as assigned. Employment History:

U.S. District Courts, Federal Probation 1701 W. Business Hwy. 83, Ste 729 McAllen, TX 78501 Employed: 05/05/2003 – 02/11/2021

Plan: CL Grade: 24 ($59,900.00) Hours per week: 40 Title: Administrative Assistant to the Probation Officer Supervisor: Victor Alvarez, Assistant Deputy Chief 956-***-**** Duties, Accomplishments and Related Skills:

* Serve in a judiciary position, assist probation officers in compiling criminal histories/profiles, running record checks through local and national databases and files, conducting inquiries with collateral agencies and community service agencies, collect verifiable and supportable documentation and perform similar activities.

* Open, close and update information into computerized records, including the Probation Automated Case Tracking System (PACTS). Research information from case records and enter into the system as appropriate. Screen forms completed by officers and request corrections as needed. Retrieve information from databases and generate periodic reports.

* Prepare and process forms and documents, ensuring consistency and accuracy among court supplied documents, officer reports and related rough drafts using word processing software. This may include, but is not limited to, documents such as presentence investigation reports, supervision letters and memoranda or reports to the court.

* Represent the office in dealings with organizations within and outside the agency to include local, state and national law enforcement and regulatory agencies to collect and record information to assist with investigations.

*Prepare and update case files and report investigation and supervision, at the direction of an officer and in accordance with established policies and practices. Format, type and edit report or court letters prepared by officers.

* Complete various standard forms for submission to the court and legal counsel using information provided by officers, including petitions, orders to the court and similar documents.

* Advise management on assigned administrative matters.

* Monitor release dates of Bureau of Prisons inmate cases as directed by the Probation Officer. * Enter, analyze, maintain and produce accurate data in various automated and manual systems.

* Participate in problem solving at staff meetings with other support staff. Provide constructive suggestions for improvement in work processes to better achieve goals and objectives.

* Perform other representative duties as assigned.

* Conduct case file reviews and advise officers of matters requiring their attention. Make chronological entries in supervision case records. Conduct records research and retrieval via telephone or mail to obtain required documentation. Set up new supervision case records and perform various file management tasks.

* Assist officers in responding to outside agency request for information. Assemble and process information to the Sentencing Commission. Keep various logs and records up to date.

* Coordinate and perform administrative services for management information systems, training, logistics, records, printing, mail, travel and office equipment.

* Assist officers with word processing or other computer matters. McAllen Police Department, 1601 N. Bicentennial Blvd., McAllen, TX 78501 Employed: 05/1998 – 04/2003

Hours per week: 40

Title: Senior Records Clerk

Supervisor: City of McAllen Human Resources 956-***-**** Duties, Accomplishments and Related Skills:

* Duties included preparing correspondence and other documents as assigned.

* Copying, proofreading for grammar and spelling errors and format, edit and type offense reports.

* Performed cashier functions to include handling cash receipts, collecting and verifying cash reports.

* Performed receptionist duties to include answering phones, routing calls, taking messages and providing information to the general public in a friendly professional manner. Other Training:

* June – August 1995; participated in the Job Training Partnership Act (JTPA). The program was provided to youth for summer employment and training. During this time I was employed with the Alamo Municipal Court in Alamo, Texas. My job consisted of entering traffic citations into the database, preparing warrants, preparing court docket, preparing minutes for court hearing and collecting monies for fines and citations.

* June – August 1996; Participated in the Job Training Partnership Act (JTPA). During this time period I was tasked with taking Welding and Carpentry courses. Education:

Southern Careers Institute: Computerized Bookkeeping Specialist Certificate; 05/1999 P.SJ.A. High School: Diploma 05/1997

Language Skills:

Spanish: Spoken, Written and Read at an intermediate level. Additional Information:

Have the ability to give and receive accurate and timely information as needed from individuals within and outside the court. Ability to organize work in conjunction with interruptions/distractions to meet recurring deadlines and maintain tracking system related to cases. Able to establish and maintain positive interpersonal relationships and contribute to an environment which promotes teamwork. Have daily contact with personnel within the unit, other court units, law enforcement personnel, attorneys and outside agencies to receive and transmit information

Knowledge of Computer Software to include:

Word Perfect, Microsoft Word, Excel, Outlook, PowerPoint and Access. Knowledge of Law Enforcement and Court Software to include: LEEP (Law Enforcement Enterprise Portal), Federal Detention Trustee program (eDesignate), Sentencing Commission Electronic Case Submission System (USSC), Probation & Pretrial Services Automated Case Management Tracking System (PACTS), Case Management/Electronic Case Filing (CMECF), ATLAS and Interpol (due to no office need status expired 04/01/2010).

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