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Jennifer R Colwell

adudrj@r.postjobfree.com/760-***-****/Lake Elsinore, CA Summary

Experienced professional with 15+ years in food & beverage and a passion for working In the Hospitality industry. Action-oriented with a strong ability to communicate efficiently and deliver exceptional service. Skills

• Leadership: Working together and supporting one another as a team to achieve extraordinary results.

• Authentic: Genuine service plus genuine people equal an experience to remember and return to.

• Distinction: Continuous pursuit of the highest standards "guestcentric" going above and beyond.

• Knowledgeable: Fully informed of beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service.

• Stability-Able to manage and identify stress points before a situation goes the wrong direction whether it's a guest or within my own team.

Experience

11/2019 - 01/2022

Host Department

Mammoth Mountain

• Provide exceptional service to guest by promptly welcoming and courteously serving guest in a can-do fashion, engaging in polite conversation in a timely fashion.

• Multi tasking - Safety, band aid, lost & found kids, equipment, directions from buses to ski trails, parking attending, participating in all MM special events from fireworks in the Village to the the half pipe at main lodge. Making sure Mammoth Mountain is one their best memorable memories!

5/2019-09/2021 -Seasonal Daytime Bartender/Server/MOD Eagles Landing Restaurant-Double Eagle Resort

June Lake

• Took initiative great communication skills with management, customer and wait staff • Extensive knowledge of our inventory in craft beers, wines & mixology. Superior in up selling dinner specials, appetizers, local beers.

• Provided timely and accurate service to guest.

• Hands on experience in problem solving, detail oriented able to monitor the guest experience responding promptly and courteously to request.

11/2018-11/2019-Seasonal Reservation Agent

Black Tie Ski Rentals

Mammoth Lakes

• Receive and respond to emails & heavy phones. Make reservations for delivery of product, Up selling ski packages accordingly to the customers information.

• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.

• As well as working as an office reservation agent also took part in the retail walk in side of the store which included interaction with customers pairing a ski package, possible retail items and fitting their skis or snowboard.

Education

College of San Mateo-graduated 2009 4.0 GPA-Certificate in human services and family development Hobbies and Activities

• Volunteering-PCT trail maintenance 2016 Santa Clarita-Meals on Wheels 2015 Long Beach-San Clemente Villas by the Sea Assisted Living, volunteer p/t event coordinator 2011-Sutter CAN Hospice Care 2009.

• Skiing, Traveling, Reading, Yoga & Spin class.

• My newest X country skiing

Past Related Work Experience

2010-2012 The Beach House-Laguna Beach-Day & Banquet Server 2004-2008 Chucks Steak House-Millilani HI-Cocktail Server 1999-2004 Volvo Car Sales -Sonic Corporation- Santa Monica-New & Used Car Sales

*Excellent references available on request*

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