Customer Service Staff Supervisor

Angel Irigoyen

Doral, FL 786-***-**** adudrb@r.postjobfree.com angelirigoyen_

QUALIFACTIONS SUMMARY

Accomplished VIP Director and Staff Supervisor with 16+ years of experience in the hospitality industry. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates and a rise in sales through upselling techniques. Collaborative leader with a strong track record of delivering white glove service and building relationships high profile / high net worth clientele.

Trusted as the “go-to” VIP Director for all Opium Group venues including Mokai, SET, Mr. Jones, Cameo & Mansion. CORE COMPETENCIES

CLIENT & VIP RELATIONS

TRAINING & DEVELOPMENT

VENDOR INTERACTION

WHITE GLOVE SERVICE

TIME MANAGEMENT

NEGOTIATION & PERSUASION

EVENT PLANNING & PRODUCTION

INTERPERSONAL SKILLS

RESERVATIONS MANAGEMENT

SKILLS

Software & POS Systems: Aloha Restaurant POS System MS Excel MS Power Point MS Outlook Google G Suite Fluent Languages: English Spanish French

PROFESSIONAL EXPERIENCE

THE OPIUM GROUP FEBRUARY 2001 – MARCH 2017

VIP ROOM DIRECTOR / Super

Successfully served as VIP Director and Staff Supervisor for 16+ years for the Opium Group, encompassing 5 VIP venues that include Mansion, Cameo, Mokai, Set & Mr Jones. Drove sales Successfully directed VIP operations and consistently exceeded monthly sales goals by a minimum of 25% across all Opium Group VIP room venues, resulting in VIP special events generating up $200K per night and regularly generating up to $70-$90K per night

Responsible for the setup, production, management, and breakdown of VIP room events that included guest DJ’s and high-profile celebrity appearances; venue sizes up to 40K sq ft with capacity for up to 1500 people. Hired, trained, and coached 30+ staff members on customer service skills, food & beverage knowledge and health and safety standards.

Coordinated weekly schedules and managed payroll processing functions including monitoring meal break compliance, labor productivity and attendance.

Developed and maintained strong relationships with high profile clientele establishing clear lines of communication pre, post and during planned events.

Provided white glove treatment concierge services to my clients assisting and accommodating them with hotels, rentals, housing and restaurants.

Took lead in handling and documenting all guest complaints in a professional and efficient manner, ensuring proper follow-up and resolution of conflict

PERFECTUS PHOTO BOOTH SEPTEMBER 2018 – JUNE 2019

OWNER

Coordinate with clients and ensure the highest level of satisfaction at every event. Transport portable photo booths to event location. Set Up Photo Booth at events including corporate, weddings, universities, baptism, birthdays. Take pictures of individuals, families, and small groups to provide memories of the events. Print photographs and deliver to clients.

EDUCATION

INTERAMERICAN UNIVERSITY, PR CRIMINAL JUSTICE 1994- 1998

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