Customer Support Development Consultant

Erez Yacar

*** ****** *****, *******, ** ***** 201-***-**** adudr1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

The Tlalim Group, North America Sales Representative 2017 – Present

• Independently established Tlalim presence in tri-state area, from scratch, via direct outreach to now-customers such as the Jewish Federation, Israel Bonds, ZOA, StandWithUs, FIDF, and the Jewish Camp Foundation Community Work, Volunteered with local JCC, Israeli Scouts, & IAC 2013 – 2017 Flip.to, Business Development Consultant 2011 – 2013

• Closed deals to provide hotel reservation software for mid-size lodging corporations in the tri-state area like Denihan Royal Regency Hotel, General Manager 2008 – 2011

• Increased ADR 25% and total revenue 20% within first year; managed profitable daily operations across all depts.

• Gained outstanding reputation on state level: retrained all staff, refreshed environment, and automated PMS & comms. Melta USA, Sales & Marketing Consultant 2006 – 2008

• Managed A-Z sales process for an Israeli electronics manufacturer with customers on the East and West Coasts Roomlinx Inc., East Coast Regional Sales & Marketing Manager for Hotel Division 2004 – 2006

• Closed deals to provide Wi-Fi for clients including Ian Schrager Hotels, Denihan Hospitality, Morgan’s Hotel Group, The South Beach Group, The Melrose Group, and Dolce Intl.; provided personalized, in-person technical support Thunderwave Corp., Sales, Marketing, & Operations Manager for Hotel Division 2002 – 2004

• Marketed speech recognition software for hotel operations; managed sales from lead generation to customer support Mobile Star Network Corp., Northeast Regional Support Manager for Hotels & Airports 2000 – 2002

• Increased revenue 100x from $5k to $500k within 1 year; managed services across 25 Hilton Hotels and 5 airports

• Empowered hotel managers, corporate IT managers, and airport ground staff to deeply understand the product Meristar Hotels and Resorts, Director of Sales 1999 – 2000

• Created and executed marketing plans to attract clients including private corporations, consortia, and gov’t agencies

• Managed A-Z contract process including trade show presentations, travel agency sales blitzes, and rate structures Bethesda Court Hotel, General Manager 1996 – 1999

• Beat revenue estimates 3 years in a row; increased ADR by 40% within 1 year and maintained increases for 3 years

• Managed all property operations including budget and P&L; led hotel’s transition from independence to Golden Tulip Work in Israel, Three positions below, from most recent to least 1993 – 1996

• Golden Tulip Hotel, Director of Sales & Marketing: managed A-Z sales process for 140 rooms via 250 travel agencies

• Hilton Hotels, Director of S&M, Club Inn Eilat: rebuilt relationships & sales with 250 travel agencies nationwide

• Kfar Maccabiah Hotel & Convention Center, Intern: actively worked for 1000 hours (6 months) across all departments EDUCATION

Fairleigh Dickinson University, M.Sc. in Administrative Science 2002 – 2003 Technion (Israel Institute of Technology), Senior Diploma in Hotel Management 1990 – 1993 Tel Aviv University, B.A. in Sociology and Education 1981 – 1984 CERTIFICATIONS, AFFILIATIONS, & AWARDS

Certifications: IAC Community Leader (2015); American Hotel & Lodging Educational Institute, Certified Hotel Administrator (1999, recertified 2015); Crestcom USA Certified Manager (1997) Affiliations: NY State Hospitality & Tourism Assn., Westchester Hotel Assn., NYC Chamber of Commerce, Westchester County Tourism Office (2008 – 2010)

Awards: Westchester Mayor’s Award for Improving City Beautification (2009); The Bernstein Companies President’s Award for Excellence in Hotel Management (1998) and Hotel of the Year Award for Best Service & Sales (1997)

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