Kandi Ricker

Summary:

To Utilize My Current Skills While Pursuing a Higher Position Within a Stable Company That Will Push and Challenge Me to Better Myself as Well as Help Me Grow to A Better Employee, Manager and Any All-Future Advancement Opportunities.

Education:

●Mohave Community College -AA in General Studies

●University of Phoenix -BA – Human Resource Management

Technical Skills & Accomplishment:

●Advance Knowledge in Microsoft Office Suite, Word, PowerPoint, Excel Charts and Graphs (VLOOKUP, PivotTables, Formulas & Etc.), Smartsheet’s (creating, adding to & etc.) Outlook (calendars, appointments, scheduling rooms), Google Drive, Google Sheets, Google Duo

●People Skills - Capability to adapt to each type of work environment with the skills and knowledge to work with wide variety of staff ranging from CEO, CFO all work down new hires/ entry level. Not afraid to be team player or work by myself.

●8 Years Project Coordinator Different Industry’s (SAP Programming, Heavy Construction On Job-Site/Field, Manufacturing, Window Washers)

●18 Years Customer Service, 15 Years of Management, Microsoft Office, Bluebeam, Proest, Viewpoint, Filed Work Management, Basic Yardi, Basic Result Live/Terminal, Office 365 SharePoint, Basic QuickBooks, Sitelink, Centershift, Leadership Skills, Fast Learner, Able to Adapt to Anything, People Person, Marketing and Networking Skills

Professional Experience:

Interior Logic Group-Phoenix Office

Customer Service Warranty Representative

Feb 2022 thru May 2022 contract role

• Contact with builder(s) and homeowner(s) to schedule appointment and determine work to be performed, verify materials are available, and confirm an estimated time for repairs to be completed

• Prepare schedules for service personnel, assigns personnel to routes or to specific repair(s) and warranty work

• Ensure customer complaints are resolved and followed up on to ensure customer satisfaction

• Work with all departments within the company to minimize issues arising in service

• Billing within service department, quote prices, cost analysis, initiate billing

• Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items

Intel Home Office Chandler

IT Covid Coached

June 2021 thru September2021

●In Charge of asking customers & clients to put Mask if they had forgotten to put on again.

●Moved from certain locations with “INTEL” alerting all Customers & Clients to have Mask on if outside locations

●Outside of area customer & clients were required to have MASK on with in certain areas

●If they did not to listen to the basic rule at level 0 -1 then the team would have bi-weekly to meetings to manager & discus what to do next

●Bi-weekly Meeting to review any out issues that had come across

●Daily count sent out to whole team with the daily head count of all customers & clients seen for the day

●Good directs were counted and logged within possible area

●Worked Monday @ 6am till 2pm MONDAY thru FRID

CB Customer IT (Remedy) / Project Coordinator Specialist/ Cox Communications

May 2020 thru Feb 2021

●Main contact/source to communication to all areas/region based on CB Customers Platinum, Gold and Silver Customer Categories for upcoming Outages (down time) on N+0 & Mid-Splits Upgrades

●Coordinator Outages and reschedules for Emergency services (Hospital, City Fire Dept, City Jails, Police Stations)

●Arrange/Coordinator New Welcome Meeting for onboarding new area/region to Mid-Splits Outages (2 – 4 new areas coming onboard monthly

●Bi-Weekly Meetings Held w/ Sales Managers, CSM’s & SAS’s All Area’s /Regions already upgrading Cox Network

Via Microsoft Teams to Share updates on N+0 / Mid-Splits progress & any additional imperative communication from construction team & higher ups (VP’s, Head of CB Relations, Head of Construction & Project mangers

●Daily Updates sent out to each area completing upgrades via Excel Spreadsheet using Pivot Tables & Formulas

●Executes communications supporting proactive and reactive activities for VIP customers to ensure services are continuously available and meet SLA or Quality of Service performance levels.

●Notifies strategic CB customers of scheduled maintenance activity and potential impact of service.

●Responds to VIP escalations and provides initial diagnosis (HFC & Optical) of customer issues for appropriate routing for support.

●May analyze outages with various Cox organizations ensuring root cause and corrective/preventative action is identified. Follows through and ensures identified improvements are implemented.

● Identifies operational process gaps and recommends corrective action.

● Utilizes ICOMS, Remedy, Granite, and various network applications to identify and resolve customer issues and/or perform proactive tasks.

●Maintains current knowledge and uses all appropriate processes and procedures for all related systems/applications.

●Supervision Supervisor level accountability, reporting to a Manager or Director

Technical Specialist& Scientist 2(SAP)/ Southern California Edison Oct 2019 to Nov 2019

●Pole Program Management (PPM) within T&D that is responsible for pole scope management, pole design remediation, and pole scope data. Manage SAP notifications, Pole Tracker data management, examines raw data for the purpose of deteriorated pole scoping, project management and quality control for T&D pole replacements, actively manage SAP notifications, Pole Tracker data management, initial creation of deteriorated pole products in Design Manager, sorting through large data sets to identify relationships between various data elements such as asset, geospatial, and operational data, Responsible for T&D's analytics, data interpretation, data extraction and modeling, Performs analysis, testing, and/or measurement in specialized area of expertise, providing, analyzing and interpreting data in support of GRC testimony, Responsible for development, improvement and execution of processes that support T&D in the execution of performance and metrics,

Project Coordinator Assistant / Lynn Safety May 2018 to Nov 2018

●Purchase Orders, Invoices, Account Receivable, Change Orders, RFI’s, Blueprints Knowledgeable, Scheduling Techs to Projects, Forecasting, CAL OSHA Compliance Window Washer/Unscheduled Maintenance, Submittals, Project Size 60 to 125 On Going Active Jobs, Document Control, Receiving, Shipping, Project Estimates, Main Vendor Contact, Main Contact Clients Daily And Weekly, Update Project Status, Troubleshooting, Test Reports Annual Inspections, Training And Developing, ProEst Programing, Participate In Regular Weekly, Daily and Last Minute Meeting That Include Owners, Contractors, Superintendents, Construction Program Managers, Cal OSHA, VP, CEO, Engineers and More, Permitting, City Inspectors Site Visits, In Field Site Visits and Job Walks, Commutate with Design Team to Meet Cal OSHA Requirements and Anything Else That Is Needed To Get The Job Done.

Project Coordinator/ Admin – AZCO INC. Feb 2017 to Jan 2018

●Payroll Daily And Weekly, Document Control For Gas Turbine Install At XCEL Energy, Document Control Log For New REV’s, Material Receiving, Shipping, Ordering, Purchasing, PO’s, New Hires For Union Workers, Union Laws And Contract Awareness, QC Admin, MTR’s, Grouting Documents, ISO And PID’s Knowledgeable, Drawing In BlueBeam For ISO’s, Completed TurnOver Packages For Client, Work With Other Subcontracts, Daily Check Rod Room, Inventory Of All Orders And The Location Of Item, Daily Attention At Brass Shack For Union Workers, Submittals To Client And Subcontractors, RFI’s, Change Orders And Tracking Of All Calibration Tools

Project Coordinator/Admin (SAP) –Mobile Mini Headquarters Feb 2016 To May 2016

●Ensure All SAP Project Lift Onsite/Offshore For Payroll, Expense/Traveling Labor Data Is Entered, Oversee Project Lift Reports Data Entered For Chief Information Officer/ERP Program Director, Coordinate Timelines/Deadlines For SAP Project Lift/SAP Go-Live (USA, Canada, UK), Manage SAP Accounts Payable, Accounts Relievable, HR Onboarding/Change/Termination For Employees/Consultants Onsite/Offshore, Security Approvals SAP/Hardware, HelpSpot IT Tech Support For SAP Password Reset/Missing-New Employee Set-Up For Whole Mobile Mini Company (USA, Canada, UK) And Vendor Main Contact For SAP Project

Project Coordinator – Supreme fill/John Scott’s Nitro Oct 2015 To Feb 2016

Mobile Mini

●Day To Day Operations For All Projects During Manufacturing Orders, Purchasing, PO’s, Account Receivables, QuickBooks, Sales, Excel, Purchasing Ingredients, Updates Job Status During Manufacturing Process, Daily Update For Scheduling Projects, Inventory Per Project Materials/Company Product Line, Label Control, Complete/Review Batch Paperwork, Shipping, Create Templates/Control Logs/Quote System, Coordinate With Supervisor Production Flow To Meet Customer Deadlines, Charge Of 60 Plus Employees, Knowledgeable On Production Floor Runs, Encapsulation, Blending, 1800 Machine, 900 Machine And Semi-Automatic Encapsulation Machine

Property Manager- Commercial Retail Commercial Management & Investments Mar 2015 To Oct 2015

Small Company That Sold

●Day to Day Operations for 13 Properties, Finical Planning, Prepare Yearly Budget Plans with Quarterly Updates. Assist Owners, P&L Awareness, CC&R’s Awareness, Building Tenant Relations, Handling Tenants Complains per Lease and Policy, Commercial Lockouts & Releasing of Customer Property, City Requirements & Code Violations Knowledgeable. Maintenance and Schedule Repairs, Landscaping and Planning Landscaping Architect Plans Per City Code, Work Directly with General Contractors and Other Maintenance/Handyman, Vendor Schedules Planning, Walk Thru Inspections for Move In And Move Out Tenants, Monthly Inspections On Each Property, Tenant Improvements, Leasing, Renewals, Marketing Via Internet, Direct Email Blast, Direct Mail Ads And Networking Meeting And In Person

Property Manager/Site Specialist - Optivest Properties July 2009 To Feb 2015

Better Career Move into Commercial Retail

●Auditing Of 12 Plus Sites Within Different Regions, AZ Region & Las Vegas Region, Training And Developing, Coaching, Interviewing, Reporting To VP And RM For Training And Auditing, Finically Awareness, Business Networking, Marketing, Overseeing Property Operations, Leasing Units, Collections Calls, Customer Service, Handling Customer Issue, Banking, Marketing Site, Hosting Events To Increase Location Awareness, Auction Ready Per State Law AZ And NV, Advertising On Internet, Computer Skills, Creating Marketing Ideas To Increase Overall Profit, Developed Training Layout For New Hires And Maintenance Skills

References

●Scott Coelho 480-***-**** Ex- Vendor Known 10 Years- Rescue One AC/Plumbing

●Paul Renteria 602-***-**** Ex-Coworker Known 9 years – Manufacturing

●Raymond (TJ) Weaver 480-***-**** Ex-Vendor Known 9 Years – Hazardous Safety Truck Driver

●Michael Weihn 702-***-**** Ex-Supervisor Known 20 Years – State Farm Insurance

●George Cooper 918-***-**** Ex-Supervisor Known 2 Year – QA/QC Manager NMTS

●Michael Garcia 626-***-**** Ex-Coworker 2 Years SCE

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