Dental Assistant Customer Service
Resume:
TAMMIE D. MONTGOMERY
Phenix City, AL ***** 601-***-**** ********************@*****.***
Frontier Assisted Living/ Memory Care (Contract)
Caregiver/ Med Tech
Livingston, MT 3/2022–Current
● Participated in performance improvement/ risk management/ safety activities to monitor and improve resident outcomes.
● Review and write daily in the communication log book
● Perform inventory of medications and reorder, as needed, twice a week
● Updates RN immediately regarding any changes in resident’s condition, incident reports and any other issues relating to health and care.
● Assist in the morning dressing, bathing, oral hygiene, toileting care and feeding assistance of residents. Must ensure that all residents are dressed, bathed and clothed.
● Toilet, transfer, and change residents as needed.
● Maintain cleanliness of resident rooms (including make beds, clean bedroom, and bath), common areas, and kitchen .
● Laundry- residents’ clothes washed, dried, folded/hung and ready to be brought up to individual rooms.
● Assist in meal preparation (based on shift assignment); serve meals and assist residents as needed to ensure nutrition.
● Take vital signs, check weights, and dispense medications. Parkway Medical
Mental Health Tech/ Part-Time
Hattiesburg, MS 3/2018–6/2021
● Provided preventative care to clients to manage skin-related issues and prevent bedsores or other discomforts.
● Monitored patients' stability by checking vital signs and recording data.
● Assisted all patients with daily activities including feeding, dressing, monitoring and bathing.
● Checked on each patient to make sure that all needs and desires were being performed.
● Performed house cleaning by cleaning patients living area and making their beds.
● Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
● Worked with emotionally disturbed, mentally impaired, or disabled patients.
● Kept detailed records, reporting changes in patients' behavior to the mental health team and coordinating mental health services.
● Worked on goals in personal care, independent living, health care, and social, recreational and employment activities.
● Monitored patients' physical and emotional well-being and reporting unusual behavior or physical ailments to medical staff.
BARNES FAMILY DENTISTRY
Dental Assistant/Financial Analyst/Surgical Coordinator Hattiesburg, MS 1/2009–6/2021
● Provided support to internal and external clients for daily operations for a fast paced, complex, dentist practice.
● Collaborated with various team members to assist on treatment plans, procedures, and recommendations. 1 Page
TAMMIE D. MONTGOMERY
Phenix City, AL 36867 601-***-**** ********************@*****.***
● Natural focus on building relationships and promoting synergy by showcasing exceptional customer service before, during and after procedures such as crowns, bridges, implants, cleanings, extractions and assisted with major surgeries.
● Performed administrative tasks such as intake and update patient paperwork, and insurance verification to optimize time for customer procedure and patient flow, reduce redundancy, improve accuracy to reach organizational goals.
● Handled financial review and audits to ensure integrity of daily deposits, in office cash collecting and collecting co-payments.
● Delivered excellent customer service, minimized wait times, and initiated innovative ideas and processes to increase efficiency and minimize loss.
● Pulled financial reports for morning huddles for hygienist and dental assistant to meet goals.
● Worked with the office manager on meeting financial objectives.
● Performed prior authorization for surgery and followed up for patient scheduling. EDUCATION AND CREDENTIALS
Billing and Coding Medical Insurance Billing/Coding Atlanta Institute, Atlanta, GA 2006
CNA Certificate/Certification
1991/2004
High School Diploma
Sumrall High School, Sumrall, MS 1989
CPR/BLS Certification (Exp:2023)
References 1/2009–6/2021
Shunda Burkett
Parkway Medical
Office Manager
Carissa Walsh
Frontier Assisted Living
Director
Crystal Loper
Frontier Assisted Living/ Parkway Medical
Co-Worker
2 Page
TAMMIE D. MONTGOMERY
Phenix City, AL 36867 601-***-**** ********************@*****.*** 3 Page
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