Customer Service Representative

Claudia Chatelain

**** *** *****

Layton, UT

*4040

Greetings!

To whom it may concern,

My name is Claudia Chatelain, and I am greatly interested in joining your team. Please take a moment to review my credentials, as I believe I would be a great fit for this position. Thank you for your consideration!

Focus & Values

I take great pride in being a professional, dependable and dedicated employee capable of utilizing skills and experience in organization, customer/patient interaction and computer technology to assist organizations to improve customer/patient service.

Attendance is of great importance to me. I also understand the importance of accountability, and I have a history of strict adherence to all company, state, and federal policies and regulations. I maintain a fun and positive attitude, increasing the morale of myself and those around me. However, I understand when a situation warrants serious attention, and can communicate as such with my fellow team members.

Going the Extra Mile

I have a flexible schedule, and am willing to go above and beyond my scheduled shift. I take pride in my leadership skills and ability to take control of situations when needed. I am friendly and willing to help others reach their goals. I have proven that people can turn to me for answers, and if I do not have them, I will utilize my resources to get the answers they need. I am very adaptive to change, and I enjoy a consistently evolving work environment.

Employment History

MD Navigate (HCA)

07/2013 - 12/2019

Patient Account Representative/Liaison - Salt Lake City, Utah

Received referrals from DRs offices and would call the patient to schedule appointments for them.

Would make sure that the DRs took the patients insurance and get authorizations from insurance companies if needed.

Took inbound calls from patients asking about their referrals, insurance info and if we could help them schedule appointments.

In 2017, we started to get referrals from HCA Emergency Rooms and Urgent Care facilities across the United States.

Made sure the DRs take the patients insurance and can treat the DX. This helped the patients get scheduled appointments in a timely manner.

University Health Care

11/2007 - 03/2008

Customer Service Representative – Salt Lake City, Utah

Assisted in-bound calling customers with questions regarding insurance payments.

Collected payments by credit card from patients paying on accounts.

Set up contracts for patients that wanted to pay monthly.

Communicated with customers about billing statements.

Maintained credit account reports to transfer money from one account to another.

Updated patient addresses and insurance info.

McKay Dee Hospital

01/1995 - 09/2004

Financial Counselor – Salt Lake City, Utah

Assisted patients to apply for charitable programs, Medicaid or set up payment arrangements.

Completed billings to insurance companies, patients and third-party liability.

Maintained Workers Comp billings and payments received.

Communicated payment plans and options to new patients.

Also worked in the Emergency Room at McKay when needed.

Completed Medical Terminology.

Education

Ben Lomond High School

Graduated May 1966

References

Kristina Fowles – Patient Service Representative

Phone: 801-***-****

E-Mail: **********@***.***

Maria Soberanis – Patient Service Representative

Phone: 801-***-****

E-mail: *****************@****.***

In Closing…

I have a firm belief that every day is a learning experience, and I am eager to take the next step in my career by joining your team. Thank you for your time and consideration. Please contact me if you have any questions, and I will be sure to address them as soon as possible. I look forward to hearing from you soon!

Regards,

Claudia Chatelain

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